Watch

In this week’s episode, I am joined by Bernie Klein, COO of Telbee!

Bernie came on to the podcast to share all the reasons why he does the job he does everything single day! His passion for building relationships & driving value through the work he does at Telbee echoed throughout the podcast.

Telbee is a communication platform that allows users to customise online voice recorders for your website, podcast, emails, social channels, or to access via QR codes. It allows your visitors to ask questions and share ideas quickly and naturally by simply talking, whenever is convenient for them.

Like others who have been on the podcast, Bernie had faced many challenges throughout his life and had to find ways to address those challenges. He reiterated stories and guidance from friends and family, leading to his one piece of valuable advice, find the right people.

The Purpose of this Podcast is to help individuals who have really struggled to find their way through this pandemic. We draw on our personal stories and accounts to help people understand and realise that they are not alone and that we are all in this together.

If you would like to find out more about Bernie and the work he does, check him out below:

https://www.linkedin.com/in/bernhardk…

If you want to find out more about Me:

https://www.linkedin.com/in/richard-h…

If you want to find out more about Recruiter Van Life, click here:

www.tiktok.com/@r1charddo3s

In this week’s episode, I am joined by Will Llewelyn, Co-Founder of Ethics Grade!

Will came on to the podcast to share all the reasons why he does the job he does everything single day! His passion for data, ESG & helping others resonated throughout the podcast, this also echoed in his one piece of advice; listen to those who care.

Like others who have been on the podcast, Will had faced many challenges throughout his life and had to find ways to address those challenges. He reiterated stories and guidance from friends and family when he needed to take action in his life, leading to some very insightful and notable nuggets of advice!

The Purpose of this Podcast is to help individuals who have really struggled to find their way through this pandemic. We draw on our personal stories and accounts to help people understand and realise that they are not alone and that we are all in this together.

If you would like to find out more about Will and the work he does, check him out below:

https://www.linkedin.com/in/william-l…

If you want to find out more about Me:

https://www.linkedin.com/in/richard-h…

If you want to find out more about Recruiter Van Life, click here:

www.tiktok.com/@r1charddo3s

In the third seminar of the Productivity East Research and Innovation series, Norwich Business School’s Prof Kevin Daniels presents on the effects of workplace wellbeing on productivity.

Take a look at our events diary to see what public events are coming up at UEA: https://www.uea.ac.uk/events​

Sign up to our What’s On monthly email newsletter: https://bit.ly/whats-on-uea​

Like, comment, share and subscribe at: https://www.youtube.com/c/UEAPublicEv…

Follow UEA public events at:

https://twitter.com/UEAEvents​

https://www.facebook.com/whatsonuea​

Working in sectors like retail, hospitality and care has always had its tough moments, but the pandemic has made this even harder. The Good Jobs Project looked into how businesses can improve the frontline experience of work. The project team created resources which highlight practical ways to improve the employee experience of work. 

The upheaval from the pandemic has threatened the security of businesses and employment, and placed new pressures on managers and employees, as well as exacerbating old inequalities – factors which impact on both the wellbeing and performance of workers at all levels.

In response, the University of East Anglia (UEA) and Norwich Good Economy Commission launched ‘The Good Jobs Project’ to find ways to support managers and employees to embed good employee experiences of work into the way they build back after the crisis. The project focused on the challenges for workers in areas such as care, hospitality and retail.

The project brings together academic findings on what supports wellbeing and performance with first-hand accounts of the challenges and successes facing organisations and their staff. The team identified ‘4 Boosts for frontline workers’:

• ‘Let me connect’ – Give frontline workers the time, support and flexibility they need to be able to connect with customers and feel pride in their work;
• ‘Care about me and my life’ – Get to know workers and show care for their needs and goals, e.g. around childcare, working hours or learning;
• ‘Have my back’ – Ensure workers feel safe and are trained and supported to deal with difficult situations;
• ‘Make me part of the conversation’ – Involve workers in discussing decisions that could impact their lives, ensuring managers are open and approachable.

To learn more about the 4 boosts and how to apply them, view the video here and download the accompanying infographic and 8-page handbook below.

The handbook includes a section on each boost called ‘why is taking action on this a win-win?’ This part is written in plain English without references, but if you are interested in the academic sources of each statement you can download the reference supplement below.

Download – handbook

Download – references supplement. 

In partnership with Norfolk and Suffolk Care Support, City College is holding an I Care Ambassadors Question Time.

This is a great opportunity to listen to the interesting insights of the ambassadors, as well as to ask them your questions. The ambassadors are there to support you with knowledge about the health and social care industry, their pathways into the industry and their job responsibilities.

More about the ambassadors:

Sarah Okatan is the Project and Administration Executive at Norfolk and Suffolk Care Support, and works closely with the I Care Ambassadors. Sarah left school having to retake her maths exams six times, and then took her A Levels for a second time, ending up with some fantastic grades. She definitely persevered. Sarah completed her sociology degree and began working in an array of roles including communications, accounts and customer service, before entering this role and the health care sector one year ago.

Eppie Dawson is the Training Manager at Twin Oaks Care Home. Eppie started her working career with roles such as cleaning, kitchen work and administration. She even received a qualification and was a florist up until last year. Eppie now works at the Care Home managing and organising all training whilst she begins her apprenticeship degree (Nursing Associate Course) at UEA this year. Eppie evidences that you can change your mind with careers throughout your life and end up in a very rewarding role, with incoming qualifications.

Monique Buckley is a Client Experience Lead at Home Instead Senior Care. Monique had only recently been working in the healthcare industry, whilst for many years she worked for Marks and Spencers in London progressing to working on the magazines. Following a relocation to Norwich, Monique took a career break to spend time with her family. Monique fell into the adult care sector by chance, whilst having no experience in this area, after supporting and assisting her elderly neighbour. Monique began working at Home Instead Senior Care as a CareGIVER, whilst working part-time to assist her family, and now works in the office full-time. With this new role, Monique is soon to begin completing her NVQ Level 3.

Georgia Bibbey is a Bank Carer at Doughtys’ Charitable Housing. Georgia was adamant that she wanted to work within the health and social care industry since Year 9 , but did not wish to work with the elderly. Georgia had many roles in retail and bar work before being recruited by Home Group and offered an NVQ apprenticeship. Georgia has much experience with supporting women in prison and shelter work to support homelessness, with a distinct role in mental health. Before starting her own family, Georgia had completed her NVQ again and enjoyed caring within the community. She has just been offered her NVQ Level 3 at Doughtys’ Charitable Housing and feels really valued in her new care role.

 with City College Norwich 

Josh is a freelance Industrial Engineer, working in a bustling industry, he has needed to not only prove himself once graduating but had also lacked in his work-life balance.

Josh will be joining us to discuss about his struggles and mental health whilst being in school to finding out in university that he wasn’t naughty, he was struggling from a lack of support and being diagnosed as dyslexic.

Josh will also touch on his role in the industrial industry with anecdotes on sustainability and the environment.

He will be sharing with you his top tips that he is currently working on to manage stress from a stressful and full-on role and how to gain a better work-life balance.

 with City College Norwich