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Diss Focus Group | Review

After successful events around the county, this week saw our series of Focus Engagement Groups arrive in South Norfolk. Despite the snow, we met at the Park Hotel, Diss, for another opportunity to hear what we can be doing to better support and give voice to every business in Norfolk. Our thanks go to our event sponsors, Upp, for their help and insight into the day’s discussions, as well as to the Park Hotel for hosting us. Thanks also to Nova Fairbank (AKA The Guru), Norfolk Chambers’ CEO, and Will Norris (AKA The Advocator), Account Manager. Impacts of ageing infrastructure To start the discussion, the question of how ageing broadband infrastructure can impact business was raised by our sponsors, Upp. The consensus was that while technology can allow greater connectivity, more rural locations such as market towns and smaller villages can suffer from lack of availability, and where newer infrastructure is available, from high prices due to lack of competition. There is an expectation of connectivity in most places today, so that to not have that connectivity leaves businesses at a disadvantage. Access to fast and reliable internet is now akin to water and power – it is a necessity for modern life. As more resources are moved online, the importance of a stable connection increases – many companies use cloud-based systems for their phones which adds to the load already put on older infrastructure. The point was also made that connectivity not only increases the pool of potential talent, but it also allows those people who might otherwise feel the need to move to a large town or city the option of staying in and supporting their community. Local Skills Improvement Plan (LSIP) The Norfolk and the Suffolk Chambers of Commerce are working with the Department for Education (DfE) to put employers at the heart of the skills agenda with the launch of the Norfolk and Suffolk Local Skills Improvement Plan (LSIP.) Norfolk Chambers’ CEO Nova Fairbank asked what skills gaps those present had found in the business community. Soft skills are a major gap, from the very basics such as word and excel, through to more complicated issues like interpersonal skills. Resilience, especially in the face of failure, was another area where people felt there was a gap, meaning people are less willing to try and learn from mistakes. General Discussion Finally, all attendees were invited to discuss any challenges they had faced; there was a desire for a focus on local networks which would attract talent to the area, and creating a more accessible and inviting environment for business. Another point was the difficulty in getting to more rural areas such as Diss, despite its proximity to Norwich and other larger urban areas it can be difficult to find reliable public transport – this can also affect the skills gap as younger people are unable to attend the education or training they would like to. If you would like to join us at another Focus Group in the future, the next upcoming event is Thursday 20th April in Great Yarmouth – find out more at the link below: https://www.norfolkchamber.co.uk/chamber-events/engagement-focus-group-great-yarmouth-2/

Co.next celebrates International Women’s Day

In the UK just 13% of the construction industry is made up of women. In 2018 a study found that for every female apprentice in construction there were 50 males. In 2022 only 1,561 (0.82%) of women were vehicle technicians, mechanics and electricians compared to 191,704 (99.19%) of men. Why is this? Many factors such as stereotyping, and lack of education and opportunities given in schools and colleges contribute to these figures. The same information and opportunities need to be provided to young professionals to tackle gender dominated industries. To recognise International Women’s Day, we asked the women on our Co.next advisory board a few questions. Kelly Cartwright, Owner of CORE Recruiter What inspired you to take the career path you’ve taken so far? Not going to lie, it was a bit of fluke… but I wouldn’t change it for the world. What do you think is the biggest challenge for women in business? You are always on the back foot, because of your gender, people automatically assume you arent as deserving as a fellow male equivalent. I have had to go above and beyond, undertake extra qualifications to almost prove I am what I say I am, and no about construction. I am not the dolly bird, people assume I am. When I attend awards/events with my husband, people always assume it’s his business and I am just there for a free night out! What advice would you give someone looking to join your field of work? You will not regret getting into construction, or recruitment for that matter. But do not let the gender stereotypes define what industry you should go in to. Always remember, you will come across people who will want to see you fail, and try to pull you down at every opportunity – but use that as motivation. Who is your female role model? Karren Brady – what a woman!! Lauren Farley, Business Development & Events Coordinator at Norwich Theatre What inspired you to take the career path you’ve taken so far? I’ve always been passionate about the arts after studying Drama at university, so in some ways I always hoped I’d work in the sector again but I didn’t really know how or in what guise that would take, after hanging up my acting shoes. I was lucky enough a number of years ago to go and work with the Writers’ Centre Norwich (now the National Centre for Writing) which was not only my first foray back into a creative industry, but also to events in general. It was here I discovered a love of events, and I became inspired to continue on that path through my next three roles. I now feel unbelievably lucky to be able to actually work in an area where I can combine both my professional experience with something I am very passionate about, so I think the inspiration really was around how could I work within an industry I was passionate about, but also contributing in a way that lent itself to my skillset and what I could do best. What advice would you give someone looking to join your field of work? I think my biggest advice would be to show your enthusiasm for the field and get stuck in. I think whilst it’s important to have boundaries, saying yes to new things and getting stuck in to as many parts of your business can only be a good thing.  The more you learn and understand, the better team member you can be. I’ve always been curious about finding out as much as I can about different areas of the business, which inevitably all play a really important part in how the business runs in general. So I think being interested in your business and how your role plays into that and saying yes to new opportunities. Who is your female role model? I don’t have a specific female role model as such, I think to be honest I am more inspired by what my female friends are doing, and I am inspired by their successes. Having a group of friends who are mums, who have different family commitments, who run businesses, who are business leaders, all of them inspire me, because I find the biggest inspiration is just in women supporting women and encouraging us all to succeed. Nicolle Matthews, Strategic Planning Executive at Group Lotus What inspired you to take the career path you’ve taken so far? Insatiable curiosity and an unwavering desire to realise my potential. I am a firm believer that you can do anything you put your mind to and transferable skills have been so important as they have allowed me to move between functions and industries and apply that generalist knowledge to my Executive MBA. Having moved from Oil & Gas, Engineering Consultancy, Business Consultancy, and into Manufacturing it is clear that businesses, regardless of sector, face the same challenges and my passion is around problem-solving and driving growth through sustainable strategies to deliver the greatest value for not just an organisation but also their stakeholders. What do you think is the biggest challenge for women in business? Discovering who they are and leading with authenticity, this isn’t a challenge solely faced by women, but I find that we still see and experience challenges from the archaisms of past eras and a lack of infrastructure in organisational design that really harnesses the different skills females bring, but also naturally unites male and female colleagues for the common purpose. Emotion and self-awareness isn’t a negative thing, working cohesively and actively listening to others for consensus isn’t a weakness, but these are the things that are quoted when we see women being held back. What advice would you give someone looking to join your field of work? Work on yourself as well as your professional goals, you will face challenges and rejection when fighting for what you want in the business so make sure you have a steady foundation and an assurance that encourages you to speak up. Build a support network of likeminded individuals who will give you honest feedback, and always ask for what you want. You are your biggest advocate. Who is your female role model? My mum, she was dealt so much hardship and at times absolute grief and I watched her manage it all with grace and a resilience that she instilled in me. She has been my biggest supporter, my rock, and my best friend throughout my academic and professional journeys and I am inspired by her every day.

International Women’s Day 2023 | March 8th

‘International Women’s Day (March 8) is a global day celebrating the social, economic, cultural, and political achievements of women. The day also marks a call to action for accelerating women’s equality.’ This year International Women’s Day is about embracing equity. It is important that we understand the difference between equity and equality. ‘Equity means creating an inclusive world.’ What is the difference between gender equity and gender equality? Equality means each individual is given the same opportunities and resources. Equity is about allocating the exact resources and opportunities to an individual based on their needs, equity recognises that individuals have different circumstances. By creating equity, you create a level playing field which in turn will result in equality. ‘When we embrace equity, we embrace diversity, and we embrace inclusion. Equality is the goal, and equity is the means to get there. Through the process of equity, we can reach equality.’ You can read more about International Women’s Day 2023 and how to get involved here To recognise International Women’s Day, we approached some of our members who work in an industry typically known as ‘male – dominated’ to gather their insights. Ellie Chapman, Manufacturing Technician at Westcotec Limited What inspired you to take the career path you’ve taken so far? Growing up I never had a specific career in mind, I just always believed that if I was happy in my job, that was all I needed. I’ve always been in a retail setting but felt that it wasn’t for me long-term. I chose this career because I wanted to really challenge myself and step entirely out of my comfort zone into a field I knew nothing about. I came into this job with no prior knowledge of electricals or manufacturing, but since starting I have already gained so many skills and broadened my knowledge in this area. I also know how vital road safety is, so being in a job that helps to make the roads a safer place for everybody is really rewarding. What do you think is the biggest challenge for women in business? I would say that sexism is still the biggest challenge that women face in business, though there have been some improvements in recent years. Looking at it in a broad way, women still face inequalities in various areas, the most notable being the pay gap between men and women. I do think there are still also stereotypes of “traditional” roles for women, and women who branch out of those stereotypes are not always taken as seriously as their male counterparts. I’m privileged to say that I don’t face any of these difficulties in my job, but that doesn’t mean that I don’t acknowledge these issues within the industry. There is still a long way to go in bridging the gender inequality gap, but I am hopeful that these challenges and differences will soon be a thing of the past. Who is your female role model? The women in my family have always been a source of inspiration for me; my mum, my grandmas and my aunts have all had a big influence in my life. I wouldn’t say that I have a specific role model, though there are many women that I admire. From a young age I knew that the only person in control of my life and my future was me, so I think since then I’ve found a role model within myself. I have always gotten myself through challenges that I’ve faced, and I use this as motivation that I can get myself through any other difficulties that I may encounter. The world is full of inspirational and influential women, but it’s also important to see those traits within yourself too. Grace Fricker, Electrical Apprentice at Flagship Group What inspired you to take the career path you’ve taken so far? My family had a big role on my career path, when my dad had his maintenance company, I’d watch and help him when he worked. My sister had gone into the RAF, I wanted to be just like her, so I prepared to go in the RAF until I dropped out of school and decided that’s not what I wanted anymore. After working in hospitality, I knew I didn’t want to work like that. I still wanted a technical job, so I applied and here I am now. What do you think is the biggest challenge for women in business? Having the confidence to get started, especially when it is a male dominated environment. Who is your female role model? My Older Sister, Katy. Gemma Hoskins, Business Unit Director at Evander What inspired you to take the career path you’ve taken so far? From a very young age I was determined to do whatever career path I wanted regardless of gender. My first experience of a very male environment was motor vehicle studies which was a 2-year NVQ course testing both practice and written skills. First female to have picked this option at school and yes I did have people including teachers ask me was a sure as it wouldn’t  be easy. My response was it’s as easy as I make it ! Once the class had gotten over the fact I was the only female in the group we formed a great team, working together was vital in the 2 year course and I quicker learnt management is all about playing  people to their strengths. One finished school I did a small stint in Insurance admin however it didn’t challenge me so I applied for a customer services advisor at Evander and got the job ! I was gobsmacked as I didn’t have any experience with dealing with customers on the phone but I guess my confidence shined. I have done many roles within Evander including running a branch which in the past was deemed a very male environment, but it’s never been an issue and over the years many females have taken on what in the past was deemed male roles. I think confidence and mindset plays a massive part in any career wherever you are female or male. As Business Unit Director I have worked for Evander for the last 23 years and I can honestly say the guys within my business have always been very supportive and I have a great platform to communicate with my team which is so important. I would say mindset is key, I don’t see gender a consideration in any career, you just need to be able to contribute the same regardless of being male or female. Being motivated is key in any business but my advice to any female thinking about moving into a male dominated role go for it. We are all ultimately judged on what we deliver not what gender we are. Researching a company is also a great place to start when thinking about a new opportunity as this will give you valuable insight into the companies culture. What do you think is the biggest challenge for women in business? In my opinion the biggest challenge for women in business is themselves get that nailed and it wont ever be an issue, remember you’re in the role due to your ability not your gender. Who is your female role model? Biggest role model what a question, it’s a really tough one for me to answer as I come across amazing resilience women every day. I think being resilience is a massive tick when being a success in business. All the women you expect come to mine like Karren Bradly & Malala Yousafzai, Michelle Obana just to name a few. However I cant pick one as there is so many amazing women who are an inspiration for us all. I would say work on being the best version of you and remember you can do anything you set you mind on. Lucy Parkinson, Group Business Development Manager at Anglian Demolition and Asbestos Ltd What inspired you to take the career path you’ve taken so far? I have always had a passion for all areas of corporate business although my original roots were established through finance practice, I have always thrived on identifying solutions to problems through strong eyes for detail and identifying business savings through operating, financing, or investing activities. I have never been the ‘traditional’ woman in finance and have found myself deviating away from the corporate normality. I have a strong, vivacious personality and thrive off the passion I have for business and negotiating deals between parties, especially deals associated with sustainable, social, and economic benefits. I love a sense of community, not only in the workplace but also with the stakeholders of our business activities through various partnerships. I believe thinking and acting outside of the box is the primary way to implement solutions. I have been advised many of times that I talk too much to work in an office all day, I believe that you can absolutely have characteristics to do both! These traits had eventually guided me into a new route in my career. Construction is an industry that deviates away from the corporate normality and is an amazing industry to thrive in with the right values behind you. I work with the most passionate individuals and the tenacity presented in the workplace each day is amazing, we are all ready to hit any challenge at any point. I had my first exposure to Anglian Demolition and Asbestos Ltd in 2021 as an external consultant to their finance department, fast forward around 10 months and followed on a mission to build some temporary business avenues abroad, I was then ready to jump into my Business Development Role full time at Anglian in July 2022 and have been having the great challenge of developing Anglian Demolition further. What do you think is the biggest challenge for women in business? Even with the changes over the past decade, I still feel that the construction industry is limited with Women in the workplace and that there could be some amazing skills to compliment the industry that just aren’t being recognised. I personally believe that even though we are making some strong movements in this decade, the biggest challenge for Women in business is feeling obliged to prove themselves or to go the extra mile to be recognised as an intelligent individual compared to an established male in business although at present we have come so much further with equality in the workplace and It’s great to see so many women that are gaining more confidence and making some amazing progress in their careers and in their roles, especially locally in Norfolk. In my current appointment, I work closely alongside Toni Storer, one of Anglian Demolition’s Directors. Toni has an amazing ability to get stuck into any activity whether that be office administration, sales and relationships, physical labour or dealing with all varieties of disputes and will adapt to the task at hand. It has traditionally been very rare to find women so adaptable in the workplace and Toni’s abilities to thrive despite the opinions of others has always been inspiring to me. I can relate to the drive that Toni has, which motivates me in my role to adapt to changes within the industry and to have more involvement in all areas of the organisation, Toni shows that steel cap boots can in fact be stylish for Women and has been an amazing supporter to me and the whole team below her. Who is your female role model? A female role model that I have always been inspired by is Sara Blakely. Sara is an entrepreneur and is the founder of the brand, Spanx. Sara had an amazing niche with little funds to start her business and no investors to come on board, Sara had experienced heavy rejection multiple times before she was able to become established. Sara shows strong diligence and independence which is the ultimate of her successes. She quotes, ‘I did not have the most experience in the industry or the most money, but I cared the most’. If I’ve learned anything in my career so far, it’s that genuinely caring is the biggest superpower I’ve got, and that no goal is unachievable when you care about your colleagues, suppliers, and customers and the impacts we all have on the community and economy around us. Victoria Kruger, Environmental Social Governance (ESG) Manager / MSc Sustainability Apprentice at Flagship Group What inspired you to take the career path you’ve taken so far? I have always been passionate about nature, and our surroundings, wanting the best for people and working for a thriving business. With my environmental projects background and experience working in social housing, a career in Sustainability seemed like the natural progression to bring all that experience together. It’s great to work in a profession that gives me the opportunity to find innovative and efficient ways of doing things, working across all the areas of the business with a diverse group of people. Studying an MSc in Sustainability via the apprenticeship route gives me a more well-rounded leadership and technical skill set that I could immediately start applying to my role day to day. We live in a time where it’s crucial to understand the impact our business and lifestyle are having on the planet and the people that inhabit it. What do you think is the biggest challenge for women in business? From my personal experience, juggling being a parent with work demands can be challenging. I am very fortunate to work for a company that has adopted agile flexible working which gives me the work/life balance needed. Who is your female role model? Sue Garrod – Sue is an experienced Sustainability Consultant who has worked with some huge well-known brands including Unilever, she has a wealth of knowledge and her passion and professionalism give me something to aspire to. I love hearing her talk and share her knowledge. Lynne Tierney, Head of HR at Evander What inspired you to take the career path you’ve taken so far? I was initially interested in HR because I liked the idea of working with different people across all areas of an organisation, understanding how the parts fit together. I started my career as an HR Advisor specialising in recruitment and MI. This was a great way to learn about different departments, meet various stakeholders and contribute positively to the growth and development of an organisation. After a while, I started to crave more variety and my next role as an HR Advisor in a new company had a much wider, more generalist remit. Being an HR generalist taught me so much about every aspect of HR and I loved that no two days were ever the same. I then decided to complete a post-graduate degree in HR Management because I knew that I wanted to contribute at a more strategic level. Becoming an HR Business Partner at Evander was great for my career because the leadership team were so collaborative, and I was given every opportunity to contribute across all areas. This was not only from a purely HR perspective, but operationally and commercially as well, which I have since become really passionate about. Last year, I became Head of HR, managing the HR and Payroll teams alongside continuing to work closely with the wider business as a member of the Leadership team. Fundamentally, every business relies on its people – they are the most important asset. I find being part of shaping their experience and the performance of the organisation really rewarding. What do you think is the biggest challenge for women in business? Everyone has a different experience, and I am fortunate to work with a brilliant team of people at Evander. That said, I am conscious that overcoming bias and stereotyping is a significant challenge in some working environments. Preconceived judgements can prevent people from collaborating. They can prevent people from being empowered to add value outside of their immediate remit, or even from doing their own job to the best of their ability. Where these behaviours are prevalent, this is hugely damaging and everyone suffers, including the performance of the organisation. It takes a lot of time and energy to break down these barriers and it can put a lot of pressure on people, who feel they need to work twice as hard to be recognised and accepted, and ultimately to deliver the same results. Organisations where this type of thinking prevails could achieve so much more if they addressed their culture, freeing up time and energy to be used elsewhere. Who is your female role model? My mum has always been career driven and has a very strong work ethic. She worked in many demanding roles while studying for additional qualifications and advancing in her career, alongside raising three children with my dad. She is also very people orientated and wants the best for the teams that she manages. The example that she set is a positive influence on my approach to work.  

Still time to comment on proposed £600m-plus county deal

There’s still time to have your say on a proposed £600 million-plus devolution deal, to give Norfolk more powers and funding to create jobs, improve transport and boost skills. Consultation is open till March 20th on the in-principle county deal, which was signed with the Government in December. It would mean decisions made in Norfolk, for Norfolk, with a county council leader directly elected by the public, instead of one picked by other councillors. County council leader Councillor Andrew Proctor said: “In taking this deal forward, we have a real opportunity to unlock significant long-term funding for Norfolk, which will give us greater freedom in how we use devolved money and powers to meet local needs. Devolution will also give Norfolk much more influence with the Government. “We need to hear your views on how this deal could make a difference to you, your community or your business – whether it’s better jobs, improved transport and infrastructure or the housing we need. “The Government is clear that this is just the start of a journey. Experience from areas which have already agreed deals shows that this should open the door to more funding and more powers.” For further details on the county deal, to take part in the consultation and find out about consultation events this week, visit www.norfolk.gov.uk/norfolkcountydeal. You can register for updates at countydeal@norfolk.gov.uk. Background If the deal is agreed, it would mean that from May 2024 onwards, Norfolk can:

  • target funding and resources to Norfolk’s own priorities, with a new investment fund of £20m per year for 30 years
  • unlock housing and employment sites with an injection of £12.9m capital funding in this Spending Review period and new powers to drive regeneration, housing and development priorities
  • invest in the skills we know we need, with devolution of the adult education budget and input into the new Local Skills Improvement Plans
  • invest in local transport planning and consolidate transport budgets to direct funding to better meet our local needs and priorities
  • strengthen the local business voice to inform local decision-making and strategic economic planning through the future integration of
  • New Anglia Local Enterprise Partnership
  • have a council leader who is directly elected by the public, with the first election in May 2024
  • raise our influence regionally and nationally, enabling our voice to be better heard by Government to shape future policies and funding decisions for the benefit of our County

Chambers East call for regional rail investment

Four of the East’s leading business organisations have come together to push for more spending on the region’s rail network.

Essex, Cambridgeshire, Norfolk and Suffolk Chambers of Commerce have provided evidence about how the lack of investment in the region’s railways is holding back business growth in the region.

The Chambers are partners of the region’s sub-national transport bodies and worked with Transport East to prepare its recently published ‘State of Rail Report’.

The report sets out the current picture for rail across the East, identifying areas of weakness and where future improvements could be focused. The report was launched at the House of Commons in the presence of the rail minister, Huw Merriman MP.

Vic Annells, chief executive of Cambridgeshire Chamber of Commerce said: “Chambers East are pleased that the State of Rail Report highlights the need for improvements at Ely and Haughley. Improvements will remove bottlenecks and provide better passenger services to the North and South as well as to the East and West.”

John Dugmore, chief executive of Suffolk Chamber of Commerce added: “Improvements at Ely and Haughley will mean that more freight from Felixstowe can go by rail rather than road. A reduction in HGV traffic on the A14 and A12 will help us achieve net zero goals.”

Nova Fairbank, chief executive of Norfolk Chambers of Commerce spoke at the event and said: “The rail network in the East plays an important part in driving the regional economy – connecting the region’s fastest growing centres with each other. For those of us who live and work in the East, we know how special our region is, however for anyone in business, it is not without its challenges. The East is home to Britain’s largest and busiest container port at Felixstowe – yet the rail links to enable easy access for freight are hugely constrained. With the right investment, the region could see 170,000 new jobs in the next 20 years.”

Denise Rossiter, chief executive of Essex Chamber of Commerce also welcomed the State of Rail report: “We are very pleased that Transport East has worked with us on this report. Chambers of commerce have many thousands of members across East Anglia and we are the voice of business in the region.” Chambers East is an arrangement allowing the component chambers of commerce to more effectively deliver campaigns and lobbying at a regional level, in addition to within their county areas. The British Chambers of Commerce is their national organisation.

Skills gap in rural areas in the UK

Skills gap in rural areas in the UK While skills gap is a big issue in many parts of the country, we rarely think of the whereabouts of these skills gap. Rural areas, for example, are one of the most impacted by skills gap and retention challenges. There are many reasons for these issues including poor internet signals and rare to non-existent public transportation. All these commodities that big cities and wealthy areas have implemented already. So how can rural areas become more competitive for the workforce and retain their staff for longer? Are there any benefits that the rural population can benefit from? In this article, we address the main issues about skills gap in the rural areas while listing the main benefits of investing for the future workforce.   Why are rural areas reporting skills gap? According to the UK Parliament, rural areas find it hard to retain skills because of poor infrastructure, less attracting job offers and poor provision of essential services for keeping young people to live and work in rural areas. Some of major limitations rural areas face are:

  • Limited range of job opportunities.
  • Poor connectivity & high-speed internet, limiting digital skills availability.
  • Transport and accessibility issues.
  • Relative importance of self-employment and small businesses.
  • Seasonalised / casualised labour markets meaning there is little incentive for investment in training.
  • Importance of informal networks in accessing employment.
  • Relatively low wage levels.

These facts alone are the main motivators for young & skilled individuals to move to bigger towns or cities where funding and investments are greater.   What are the reasons skilled individuals move to cities? According to the Digital Education Resource Archive (DERA), much of rural employment is also concentrated in small firms which further limits opportunities for young people to upgrade their skills and take up training (line 76). Ambitious skilled individuals will look to grow their careers within companies that offer trainings or position growth internally. Most rural areas are too limited with resources or accessibility, making it hard for them to grow their workforce and, therefore, their company. The lack of training or upskilling in these rural companies also become a cause for skilled individual to move to cities. For the young people who look for apprenticeship or internal training find more opportunities and space within busier & wealthier areas.   Why do some rural areas do better than others? According to webinar presenter Anupriya Misra, rural areas which have a wealthy local population or have products with strong global demand are likely to be high performing. Some rural areas have better ground available for big companies needing surface to build their resources/warehouses (e.g. Amazon Central). This positive outcome help create local jobs and retain local skills. In that principle, some rural areas will do better than others in which can offer such flexibilities to global companies. Living in Norfolk/Suffolk? Read what we are saying in LSIP Roadshow.   Benefits of improving skills gaps in rural areas If the budget would allow it, investing in rural areas could prove beneficial for:

  • High-speed internet connectivity for digital skills: With high-speed internet, employers would be able to attract digital skills. But this availability would also improve lifestyle to homes & families on a daily basis.
  • Offering local training & apprenticeship: With improved public transportation, young individuals will be able to access companies’ locations and improve their skills for the benefit of the company. But improved transportation would also help the population in being more mobile within the rural areas.
  • More funding to help businesses expand in rural areas: With more funding available for rural businesses creates more openings for skilled individuals to fill. And with increasing job availability, the greater the retention of skilled workers.

  In a nutshell Living in rural areas can have several benefits and positive impact on a lifestyle. But when it comes to work and retaining young adults in the workplace, it may be a different challenge. The main challenges rural areas face to retain skilled workforce are poor internet connectivity, lack of public transportation, low number of openings and lack of training available for upskilling existing employees. Some of these pain points may be answered by levelling the company’s offerings (salary, training, etc) or by getting more help from the government and education. Some rural areas are struggling financially and cannot afford to upgrade their areas for better connectivity or more transportation. The young workforce is more and more moving to big cities where investments are promising employee growth and where skills are in demand. But there are great benefits in investing in rural areas such as retaining the young workforce and upgrading the local economy.   LSIP | Act now. Future-proof your workforce Complete our online free survey to make your voice heard. At Norfolk Chambers of Commerce, we have a team of experts that can help you figure out your business’ roadblocks. Find the Employer Survey here: https://form.jotform.com/223474490001043

What lies ahead – challenges for UK trade in 2023

The challenges facing UK exporters in 2023 are significant and it will take a concerted effort by our global network, working alongside the UK Government, to positively shift the dial. In 2022, exports increased by 6.7%, once the effect of inflation was removed, but this is still less than the value of goods and services the UK sold overseas in 2018. There were also warning signs in the data for the last quarter of 2022, with UK exports falling by 2.9% as economic headwinds continued to blow. For 2022, as a whole, the total annual trade balance in goods and services, excluding precious metals, widened by £85.3 billion to a deficit of £108 billion, when compared with 2021. The latest BCC data for Q4 of 2022 also paints a stark picture:

  • Most Small and Medium Sized Enterprise (SME) exporters reported no improvement to exports, with 27% reporting decreased export sales in the quarter and 47% reporting no change.
  • Only 26% of SME exporters saw increased export sales.
  • The picture for future orders was even weaker with 28% reporting a decrease against 24% an increase.

With the World Trade Organisation forecasting global trade growth of just 1% in 2023, down from 3% in 2022, then it would appear there is little to cheer. While China’s reopening should ease production supply chains in the long-term, its suddenness could also add to the volatility, and it may create additional supply chain turbulence – if the Covid pandemic continues to impact its economic output. But there are some signs of better times ahead. The International Monetary Fund in its World Economic Outlook update in January indicated that global demand may pick up again – particularly in the second half of 2023. GDP growth in China is forecast to be 5.2% in 2023, and 6.1% in India (picking up to 6.8% in 2024). If consumer spending does pick up in China, and beyond, then there could be the potential for higher export sales carrying on into 2024. Top UK goods exports to China include vehicles, machinery, electrical equipment and pharmaceuticals. Other export markets which UK firms should be keeping an eye on are the EU, US, Switzerland, Canada, Norway, South Korea and Japan. But the outlook remains uncertain, and the UK Government must fight the corner of small and medium sized export firms. Issues on customs processes and checks arising from the Northern Ireland Protocol require speedy, stable, and certain resolution, as it still looms over the UK’s relationship with both the EU and the US. Outside of the EU, the US is our biggest trading partner, and the one that BCC members tell us they are most interested in. Yet progress on free trade talks is stalled, meaning that other, innovative ways to improve trade relations will be needed. And as the Good Friday Agreement silver anniversary looms, the UK has a golden opportunity to transform our trading relationship with our two biggest export markets in one fell swoop. Resolve the outstanding protocol issues and it should have benefits for UK businesses exporting in both east and west directions, as well as for Northern Ireland. This could also help pave the way to dealing with a further challenge that has reared its head on US trade relations. Recently it has taken a more ‘America First’ stance in certain sectors. The Inflation Reduction Act is a new system of tax credits for buying domestic or North American produced goods or components within supply chains. The EU has spoken out and is engaged in continuing dialogue with the US on protecting its market access and retaining competitiveness. It has also raised the prospect of its own new Net Zero Industry Act which would look to create ‘conducive conditions’ for sectors crucial to Net Zero. Measures proposed by the European Commission in recent weeks are being considered by member state governments and trade policy is being discussed in March’s meeting of Heads of Government in the European Council. While the eventual outcomes of this transatlantic policy dialogue remain to be seen the UK Government must ensure that UK businesses are not left out in the cold and our own trade interests are represented in future decisions on supply chain tax credits, subsidies, and investment opportunities. We must also do all we can to prevent an overly protectionist mindset taking hold in our major trading partner economies. The commitments made in our trade agreements on level playing fields and open, transparent subsidy systems and controls need to be implemented in their spirit as well as in their words. The UK, EU and US have common interests around climate change and the green transition. More must be done in 2023 to ensure the rules, facilitating trade in renewables and green goods and services, work to meet the demand of both US and EU consumers and UK exporters. Action is also needed to digitalise trade this year bilaterally, and through action at the World Trade and World Customs Organisations. The UK Government must also finally grasp the nettle and look at changes to the Trade and Co-operation Agreement with the EU, to make our exports more competitive, and with lower compliance costs and red tape burdens. There are straightforward changes that can be made to the Brexit trade deal – in areas such as checks on food exports and VAT requirements that could make a real difference. Financing for export opportunities needs to be looked at afresh. The time, planning and resource a business must invest in making an effective entry into a new overseas market is a barrier for many smaller firms. The UK Government should look at how it can be made easier for firms to access effective end-to-end finance to invest in scaling-up their export activity. A key focus must be supporting the expanding world of innovative new green products and services as a major route to growth. The Chamber network and our wider global affiliates have a huge amount of experience in international commerce, and we can act as a trade accelerator for the Government if it wants to maximise new overseas opportunities for UK business. The year ahead is likely to be one of the most difficult for trade in recent memory even as supply chain disruption unwinds, and Chinese production and trade routes slowly reopen. But the right action now could put the UK in the exactly the right place to take advantage of the new market in greener products and services that are set to be major growth areas for UK trade for years to come.

STEMM Village at Royal Norfolk Show 2023

The Royal Norfolk Show will be hosting a new project this year – the STEMM Village. The STEMM (Science, Technology, Engineering, Mathematics & Medicine) Village will ‘provide a platform to educate and inspire teenagers in how STEMM can help us address global challenges such as clean energy, disease prevention and food security, with a particular focus on revolutionising agriculture’. As the world faces an increasingly uncertain future, educating future generations on the importance of protecting the planet, and STEMM provides a unique opportunity to do so. Visit the STEMM Village and the Norfolk Chambers at the Royal Norfolk Show on 28th & 29th June 2023, at the Norfolk Showground.

Chamber welcomes proposals for new protocol agreement

Reacting to news of a proposed agreement on the Northern Ireland Protocol, William Bain, Head of Trade Policy at the BCC, said: “The BCC has long been calling for a negotiated solution to the trading difficulties caused by the initial version of the protocol. “Businesses in both Northern Ireland and Great Britain have been calling for considerable reduction in checks and documentary requirements to move everyday goods across the Irish Sea. We will be closely considering the legal texts and their full implications, but this appears to be a positive step toward achieving this goal. The Green Lane proposal should offer a green light to future prosperity in Northern Ireland. “But more broadly businesses in the UK will welcome the potential for stabilising relations with the EU. “There is now the potential to move to a new phase of co-operation on trade, regulation, climate, migration and supply chain issues. “With the UK economy teetering on the cusp of a recession this could help drive growth for both Northern Ireland and the UK more widely. We hope the UK Government, EU member state governments, and the EU institutions will seize this opportunity to improve our relationships, cut costs and remove red tape for exporting businesses.”

BCC Global Annual Conference 2023

British Chambers of Commerce Global Annual Conference 2023 Wednesday 17 May QEII Centre, London The British Chambers of Commerce is delighted to present their Global Annual Conference 2023. The full day conference will be an opportunity for businessleaders from across the UK, and the globe, to come together to discuss the opportunities for growth to help local communities thrive. Throughout the day, delegates will hear from key senior politicians and other notable public-figures about their plans for growth. The conference will be centred around four key breakoutsessions for thought-provoking discussion amongst peers across the Chamber Network. The four sessions are:

  • Skills;
  • Green Innovation
  • Growth / Local Thriving Communities; and
  • Trade.

Away from the sessions, the Networking Zone is an opportunity for delegates to meet existing and new contacts; and the exhibition stands will see the best of British business, and the Chamber Network, from across the UK and around the world showcasing their work. Further details will be available over the coming weeks. Stay tuned to the BCC website and BCC Twitter, LinkedIn and Facebook so you don’t miss any updates. How much are tickets? This year ticket prices are as follows:

  • Chamber Member= £125.00plusVAT
  • Non-members= £250.00plus VAT

How do I register?Tickets go on sale on Monday27 February via the BCC website.

The three main skills gaps reported in East Anglia 2023

Skills gaps. Chances are, you have felt them within your business. Throughout this article, we’ll explore the three main skills gaps reported in East Anglia covering communication, digital, and project management skills. These three skills gaps are often considered basic skills but, as we’ll see, there are various roadblocks and barriers to entry for many employees. We’ll break down what these skills entail, the pain points, and how we can move forward to work on closing the gap. Communication skills What is a communication skill? Communication skills are best described under five essential skills:

  • Written communication
  • Oral Communication
  • Non-verbal and visual communication
  • Active listening
  • Contextual communication

An individual has a high communication skill when they can:

  • understand the situation
  • listen to the audience they are interacting with
  • convey that same information across all stakeholders and being open-minded with the solutions at hand
  • be great at communicating ideas
  • read body language, be open-minded with discussions
  • build presentations to illustrate the challenges at hand

How is it a skills gap? Some would argue that with the recent technology surge and online availability, the young generation gets easily distracted by phone notifications, quick messaging, an abundance of abbreviated words (tbh, brb, afk), and other instances that could get in the way of good communication skill. But it is also true that with the new wave of work from home possibilities, reading body language and building a strong relationship with your people online might alter this communication skill and build into something else. As businesses find, the need for good communication skills also lies within all ways employees communicate, from being polite on email and being well-mannered on a video call through to building satisfactory presentations for a meeting. More often, business owners find some employees and new recruits are lacking these basic skills which complicate projects or relationships with their clients.   Digital skills What is a digital skill? Digital skills can be anything from opening your email application to conducting in-depth data analysis on a computer. The core elements that construct digital skills are:

  • knowledge and control of a device (mobile, desktop, tablet, etc)
  • understanding of applications needed for the work
  • navigating and staying safe on the internet
  • creating and editing online documents
  • performing basic technical tasks on a device
  • and more…

You’ll also find that digital skills play a huge role in the following disciplines:

  • content creation
  • digital data analysis
  • SEO and web development
  • social media management
  • video editing
  • digital design creation
  • and so on…

The key part of being competent in digital skills is to be literate with a computer or any other devices that will serve the job role. How is it a skills gap? You may be shocked to learn that this is a major skills gap in this day and age, especially when new generations are diving deep into the “matrix” on a daily basis. It is often more the case that younger generations are extremely literate when it comes to social media and playing digital games, but not so well versed when it comes to using a computer and understanding its complexities. There’s also a skills gap in interpreting online data to solve a digital problem and improve a company’s ROI or other KPIs. One can find an abundance of information online, but finding the relevant & trustworthy information and applying it to the company itself is a different challenge. More broadly, businesses have found a gap when it comes to social media management. Consuming social media is vastly different from developing the right strategy with the right content for that business’ purposes. Managing social media is not simply to post the face of someone that works there; there must be deeper reasons to justify these digital efforts and for the company to see a result on time/resources investments.   Project management skills What is a project-management skill? Project management core skills lies in:

  • communication and interpersonal skills
  • ability to negotiate and resolve conflicts
  • having a critical thinking with a level of leadership
  • building commitment within the team

In short, being a leader with the right level of coordination and organisation skills are key to this skill. Being a successful project management skill also comes with:

  • the ability to track progress
  • manage clients’ expectations
  • communicate between the different departments in a language they understand
  • reduce frustration where possible
  • manage stressful deadlines while conducting a positive mindset
  • deliver the end of a project in a timely fashion
  • effectively supporting your team during the process while elevating everyone’s hard work (rewards, feedback, etc)

The challenge with this skill is the level of in-depth project management needed from the position and the work environment. Some companies will use basic software to manage projects that are easy to jump on from day one, while other companies may implement a more robust project management process that could require a certification. For example, there are PRINCE2 and AgilePM frameworks that require specific training. How is it a skills gap? As mentioned above, project management certifications are available online, although not at a cheap price tag. As a result, the growth rate of new and qualified project managers isn’t enough to meet skyrocketing demand within all industries. Because project managers need to have communication and digital skills, it is hard to find the right candidate that also understands the industry the business is in. Which is why project management is a skill in high demand around the world. There is also a need for the company to implement the foundation of a project management system that makes sense for the company and for all the different departments, as it is also reported that skilled project managers will move on to a new company where the skill is appreciated and setup for it.   To conclude As our 2023 survey shows, the three most reported skills are communication, digital, and project management in East Anglia. Looking at the UK and the rest of world, we can see this is true for many countries. The ability to communicate, understand situations, interpret data and people, and having strong organisational skills are highly sought after skills on the market. With the increase of online demand and new businesses coming on the market, the demand for these skills is skyrocketing. With the widely available online courses and accreditations for anyone to access, it is still a challenge to find the right person that will fit into your industry & company’s culture. Before jumping into filling a new job position, you could investigate your own workforce and upskills those that are motivated to grow within your business. If you are still unsure about how to fill in your new job role or upskills your own employees, fill in our online free survey to make your voice heard. At Norfolk Chambers of Commerce, we have a team of experts that can help you figure out your business’ roadblocks. Find the Employer Survey here: https://form.jotform.com/223474490001043  

Chambers calling on the Chancellor to use his Spring Budget to relieve cost and recruitment pressures on business

The British Chambers and the wider Chamber network, including Norfolk Chambers of Commerce is calling on the Chancellor to use his Spring Budget to relieve cost and recruitment pressures on business. It follows the release of new research which reveals how low business confidence has fallen at the start of 2023. Among the findings from the survey, of more than 1,000 firms, are:

  • Two-thirds of businesses (65%) plan to raise prices due to cost pressures 
  • Almost half (47%) say paying energy bills will be difficult when the current business support package ends 
  • More than half (52%) are consistently experiencing difficulties recruiting staff 
  • Concerns around regulation and taxation are regularly troubling a third of firms (30%) 

The survey backs up findings from the British Chambers of Commerce’s most recent Quarterly Economic Survey of more than 5,000 companies which found business confidence remains at Covid-crisis levels. It found that only one in three (34%) businesses believed their profits will increase over the coming year, and more (36%) expected a decline.   While a quarter of firms reported a decrease in sales in the last quarter of 2022, with hospitality firms the least likely to report improvements. Commenting on the findings, Nova Fairbank, Chief Executive of Norfolk Chambers said: “This snapshot of the state of play for business at the start of 2023 sets out exactly why the Chancellor must act in his budget to fuel investment in the UK. “We know we have a tough year ahead. With costs piling up on their doorsteps and so much uncertainty on Government policies, there is currently little incentive for firms to risk either their dwindling cash reserves or fresh loans on new projects. “Firms know that the UK’s finances are tight, but the Chancellor needs to show more faith in the ability and talent of our businesses. “If they can see the Government is prepared to invest in them, by taking action on childcare, energy costs, green funding and Solvency II, then the future could soon look a lot rosier and greener.” British Chambers and the wider Chamber network has set out four key areas where the Chancellor must act in the budget if businesses are to make headway in bolstering the economy in 2023. These are:

  • Unlocking talent and easing pressure in the labour market by making childcare more affordable for cash-strapped parents and guardians    
  • Boosting the UK’s start-ups by further reforming the business rates system to remove the upfront financial squeeze they face    
  • Setting a framework for Solvency II investment that helps direct funds to SMEs where they can have the most impact, leveraging the opportunities of green innovation  
  • Funding to help businesses become greener and more energy efficient  

The BCC’s four non-negotiables form part of its wider budget submission to the Treasury. It contains a list of 24 recommendations for the Chancellor that could create the conditions businesses need to power the UK’s economic recovery.