Member News

OCTOBER 2023 — Entrepreneur Kelly Cartwright wowed guests at the National Federation of Builders’ Top 100 Influential Women in Construction (WIC) Awards last night, wearing a showstopping gown fashioned entirely from PPE to highlight the importance of authenticity and vulnerability in the sector. The owner of Core Recruiter, a specialist construction recruitment company based in Norwich, was nominated for the Local Hero (Eastern Region) category. Her neon-orange dress was specially made for the event by dressmaker Hannah Wilde and was paired with her steel-toe-capped boots to complete the look. “This dress is my armour,” states 31-year-old Kelly. “I asked Hannah to make it because I wanted to feel strong and confident at this year’s ceremony. “I feel most comfortable out on a building site, wearing my PPE. I don’t feel that way in a ballgown at an awards ceremony. You can only be comfortable when you wear something that truly resonates with who you are, so I’ve often joked about going to an event in my PPE! “Women always power dress for confidence. For instance, wearing a blazer might make you feel powerful, or popping on your favourite heels might put an extra swing in your step. Clothes are a powerful way to express yourself, while shielding vulnerabilities, insecurities or buried emotions. Why should it be any different in construction?” As the winner of last year’s Ally award, Kelly is vocal about the importance of authenticity in the sector, living by her motto ‘you can’t be what you can’t see’. By making her own career path highly visible, she hopes to encourage more equality, diversity and inclusion into the industry, bringing unique skills and perspectives with them. And armour can help to quell anxiety about bucking industry stereotypes. As a woman who has worked in the construction sector for more than a decade, she emphasises that you should be comfortable with who you are and not change your identity to suit your industry. You may sometimes feel that your differences make you vulnerable, but if you’re driven and are good at what you do, your differences should be no limit to how far you can go. It’s important to note that Kelly has also allowed her vulnerability to be as visible as her success, demonstrating that everyone experiences moments of insecurity. She recently opened up about her struggles with anxiety, showing that social media doesn’t paint an honest picture of success. Earlier this year, she published images of herself getting ready for an awards ceremony on LinkedIn, with an anxiety-induced rash visible on her chest. She used the photograph to highlight that although she may seem confident on the outside, she often suffers from doubt, Imposter Syndrome and anxiety – particularly at awards ceremonies and public-speaking events. She wore armour at this year’s WIC Awards to simultaneously shield and draw attention to her feelings of vulnerability. The dress is also a nod towards the Chartered Institute of Building and Construction Management magazine’s #PPEthatfits campaign, which highlights the lack of diversity in protective equipment, and how this is having an impact on safety on site, while also hampering the industry’s ability to attract and retain a more diverse workforce. Their research found that the majority of protective clothing isn’t suitable for a diverse workforce, potentially leaving them at risk on building sites. By using 6 extra-large hi-vis vests to make a dress, Kelly hopes to reinforce the need for change in this area, to ensure everyone feels both confident, inclusive and safe on building sites.

August into September was one of the busiest times we’ve had since launching Huxley Events.  We’ve had some seriously detailed, large-scale parties which we have planned and delivered at some incredible venues, including rooftop bars in London, and the Bowling House in Norwich. These events were not “off the shelf” parties, but required all sorts of fun and quirky event extras, and “out the box” ideas to bring our clients’ vision to fruition.  Bespoke, detailed, and different is where we excel, so we absolutely loved the challenge. Alongside these parties, we have also delivered multiple crime themed team building events, our signature event, “The Killing”, one of which was at the stunning Renaissance Hotel, St Pancras in London. We were definitely tempted to hop on the Eurostar to escape to Paris for a weekend…. but we of course didn’t, as our inbox and clients were waiting for us back home in Norwich. Alongside our usual events and parties, we are also super excited to be working on something completely different, something to benefit our local community and a massive passion project for us. We’re delighted to be holding the first “Little Sprout Bump, Birth & Baby Show” “Little Sprout Bump, Birth & Baby Show” at the Mercure Hotel, on 29th October. It will be a day filled with amazing talks from pregnancy, baby, and toddler experts, and will give people the chance to meet some amazing local baby businesses, all focussed on supporting parents in their parenting journey from pregnancy, to birth, into parenthood and beyond.  The day will be lots of fun for everyone, and littlies are welcome so bring them along. Advance tickets are £3 per family/couple and under 16’s go free. The complete talks timetable and FAQ’s can be found on the Little Sprout Baby Fair website. B2C is not our usual type of event, but with experience in exhibitions, and a drive to do something which supports the community, this seemed like the perfect project. Alongside working with our own clients directly, we also love working with other events companies, who trust us with their clients! We’ve recently delivered a range of team building events for them all over the country, notably visiting some beautiful venues in Surrey and the Midlands. We love collaborating, and exceeding expectations when it comes to representing other brands. Last but not least, adding to our corporate work over the past few months, one of our directors, Steve, has been running some exclusive small group immersive experiences, themed around “The Great Train Robbery” and “Criminal Psychopaths,” which have had incredible feedback from the guests who attended. We are currently supporting our clients with their Christmas parties, and January kick off conferences, so if you have a need for event support, please get in touch team@huxleyevents.com. You can see some CLIENT FEEDBACK HERE.  

A bereaved dad raised more than £4,500 for charity after completing a 200-mile bike ride across Suffolk, Norfolk and Cambridgeshire. Andy Hutton was joined by university pals Steve Formoy and Piran Borlase-Hendry for the poignant challenge, which included trips to the three East Anglia’s Children’s Hospices (EACH) bases. They also called at Ipswich Town, Norwich City and Cambridge United Football Clubs, as well as Addenbrooke’s Hospital, in Cambridge. Andy organised the ride as a way of raising funds and awareness for EACH, the Addenbrooke’s Charitable Trust (ACT) and Brain Tumour Research, in memory of daughter Grace Zuzu, who was 21 months old when she died in May 2022. It followed a six-month battle against a rare and aggressive type of brain tumour, embryonal tumour with multi-layered rosettes (ETMR). “I had to have 30 seconds before we came up the drive at The Treehouse, because I saw the room where Grace and I stayed as we came over the bridge,” said the 45-year-old. “I said it would be emotional and it definitely was. I’d only been back once, shortly after she died, and the tears came. “It was wonderful to see the familiar faces of the care team and we’re always indebted to the kindness and support of everyone at EACH.” Andy, Steve and Piran embarked on a circular route, starting from Grace’s home in Holton St Mary, on the Suffolk-Essex border. They then travelled to The Treehouse and Portman Road, before heading to The Nook, in Framingham Earl, and Carrow Road, home of the Canaries. After an overnight stay in Norwich, they cycled to Milton and Cambridge United’s Abbey Stadium, and then home via Addenbrooke’s. “The ride went really well,” said Andy. “We covered 215 miles in total – the original plan had been to do 200 but we rerouted as I thought it would be nicer to go through Thetford Forest. “That was true, although the ‘Thetford cycle loop’ isn’t really designed for anything other than mountain bikes in places, so ten miles took two hours. It was like riding along a beach because the track was just sand for miles. “We also discovered that the National Cycle Network stops about five miles outside Milton. “It meant we had to walk along a footpath for a mile or so and then we had ‘navigational difficulties’ coming into the village. “It was quite dark when we arrived and gone 7pm.” The trio also made a short detour to Grace’s nursery, Constable Country Childcare, where there is a fibreglass owl, called Amazing Grace, dedicated to Grace. It was part of Ipswich’s Big Hoot art trail, in 2022. “It made for an emotional end to our ride,” added Andy. “Overall, it was great fun and we’re really happy with the way the fundraising went. “The aim was to raise as much as possible for three special causes – three charities we love and want to support – and we’re delighted to have surpassed £4,500. “All three do an amazing job in financially challenging circumstances and the work they do is desperately needed.” Andy, Steve and Piran completed their challenge on 22^nd and 23^rd September. To show your support and make a donation, head here.

Attleborough-based Finn Geotherm has received second place for the National Renewable Heat Installer & Contractor of the Year Award in the prestigious National Energy Efficiency Awards 2023. The National Energy Efficiency Awards, which took place on Friday in Birmingham, are long-standing awards that aim to showcase best practice within the energy saving and efficiency industry. Finn Geotherm was up against very stiff competition from renewable heating contractors of all sizes from across the UK, and for the company to be awarded second place is a great achievement. Guy Ransom, commercial director at Finn Geotherm, said: “The National Energy Efficiency Awards celebrate the crème de la crème of companies within the energy efficiency sector and we are delighted to receive this award. To be recognised within Renewable Heat Installer & Contractor of the Year is testament to the vast skill and expertise of the team at Finn Geotherm in delivering the best possible heating solution every single time. We take huge pride in all our installations and have completed some of our largest and most complex projects to date over the past 18 months, which have really shown our unrivalled knowledge and passion for harnessing the great potential of heat pumps.” Established in 2006, Finn Geotherm has always focused solely on heat pumps, having completed more than 1,000 installations date in a vast range of buildings from care homes and universities to stately homes and bungalows. For more information on ground and air source heat pumps and details on Finn Geotherm, visit www.finn-geotherm.co.uk.

A business networking group launched to raise vital funds for charity is going from strength to strength. East Anglia’s Children’s Hospices (EACH) unveiled its Business Circle – a new corporate venture open to companies across Norfolk, Suffolk, Cambridgeshire and Essex – in June. Members have the chance to build connections and attend events, while at the same time making a financial commitment to EACH. The group has already caught the attention of companies across all four counties and a special brunch event recently took place at Royal Norwich Golf Club, hosted by MCB Financial. “We had a fabulous, productive and positive day and are grateful to Mark Burton, from MCB Financial, for giving us this wonderful platform,” said EACH Corporate Fundraising Manager Caroline Allen. “In addition to being extremely useful from a networking perspective, I’m pleased to say we secured ten new sign-ups. “There were more great conversations with other attendees, with the potential for additional support moving forward.” An added bonus was £560 being raised from a raffle where the top prize was a VIP box at Happy Christmas Ipswich – the music and comedy spectacular organised by EACH Patron Griff Rhys Jones and taking place at the Ipswich Regent on 4^th December. The cost to join the Business Circle is £1,000 a year, including VAT, and membership includes the chance to visit one of the charity’s hospices. Twelve supporters were given a guided tour of Milton on Friday and had the opportunity to find out more about EACH’s work. Another group are due to visit The Nook, in Framingham Earl, on 13^th October. Members have the opportunity to sponsor events at a discounted rate, in addition to being a host venue for networking functions. There are also PR opportunities, in addition to having exclusive use of the Business Circle logo for internal communications, as well as being featured on EACH’s dedicated Business Circle webpage and being listed in EACH’s Report and Accounts. The first full Business Circle event, for both members and non-members (for whom the cost is £15), is being held at Bedford Lodge Hotel, in Newmarket, on 2^nd November. To sign up, head here. “We rely on voluntary donations and a key part of our fundraising income comes from corporate friends and supporters,” added Caroline. “This is a very special opportunity to cement that commitment, by pledging a certain amount every year – money that will make a tangible difference to the families, children and young people receiving our care and support. “It’s also a golden opportunity for companies to come together and join us at one of our quarterly networking events. “It will give them an opportunity to make new contacts and forge connections with businesses across East Anglia. “Those who sign up will be helping us continue our vital work, offering a family-centred, needs-led approach to care and ensuring all the needs of the children and young people we care for are met – whether that be psychological, physical, emotional, social or spiritual.” To read more or sign up, head here. Alternatively, email Caroline via (caroline.allen@each.org.uk), Laura Southcott (Norfolk) via laura.southcott@each.org.uk, Hannah Forbester (Cambridge and West Essex) via hannah.forbester@each.org.uk, Billie Nugent (Suffolk and East Essex) via billie.nugent@each.org.uk or Rachel Mayes-Dally (Suffolk and East Essex) via rachel.mayes-dally@each.org.uk

29.09.2023, Norfolk UK: Last week, a team of seven trekkers walked 100 miles for the UK’s 54 children’s hospices including East Anglia’s Children’s Hospices (EACH). The team, made up of crafting superstore Hobbycraft’s leadership team, and leading children’s palliative care charity Together for Short Lives’ Chief Executive, are aiming to raise £50,000 to support the UK’s 54 children’s hospices. Setting off in Thetford on Friday 22 September, the trekkers – known as the ‘Magnificent Seven’ – completed the Angles Way Walk through Norfolk and Suffolk, finishing in Great Yarmouth on Monday 25 September. The trek is their eighth, which has so far totalled 800 miles for seriously ill children and their families across the country. One family in particular were cheering on the team from their local children’s hospice, EACH. Five-year-old Libby, from Peterborough, lives with Bohring-Opitz syndrome, a rare genetic condition that affects the development of many parts of the body. Libby needs 24/7 care and is unable to sit, crawl or walk. She is severely delayed, having to have someone watch her at all times to check she is safe. She also needs postural care, is being treated for seizures and is fed through a feeding tube 16-hours-a-day. Libby’s mum Kirsty said: “EACH is a massive part of our lives. Since that first devastating diagnosis when Libby was just three months old, we’ve been supported in so many ways by the incredible team there. From symptom management and hydrotherapy sessions for Libby, to sibling days for Libby’s brother Jake and respite stays for the whole family, I’m really not sure where we’d be without them. “It’s heartwarming to know that there are fantastic people out there like those from Hobbycraft and Together for Short Lives who are going the extra mile to support families like mine across the country.” Dominic Jordan, Chief Executive Officer of Hobbycraft, said: “We know first-hand from 10 years of partnership with Together for Short Lives just how much of a lifeline hospices are for families of seriously ill children. They are places full of life and joy, and give families the time and space to make precious memories – something that sits at the very heart of our partnership. While the trek really put us to the test, it is nothing compared to the hardship these families face every day, and we are so proud to play our part in supporting them.” The Magnificent Seven were supported by Hobbycraft colleagues across the country, including those in Kings Lynn and Cambridge, who took on their own fundraising over the weekend to help reach the £50,000 target. Since 2013, Hobbycraft has partnered with leading children’s palliative care charity Together for Short Lives. Each of their 116 stores is twinned with a local children’s hospice and Hobbycraft teams up and down the country have raised over £2.5 million so far through the partnership to support seriously ill children and their families, cared for by hospices like EACH. Andy Fletcher, Chief Executive of Together for Short Lives, said: “We’ve been so fortunate to have the incredible support of Hobbycraft for over 10 years and in that time, we’ve witnessed such compassion and creativity from them, not to mention eight years of trekking! The Angles Way Walk was challenging, but we were motivated every step of the way knowing we were walking through the vast area EACH covers, and just how many families they help every single day. “I am so grateful to my fellow trekkers, and to the Hobbycraft teams up and down the country who fundraised throughout the weekend. The money raised will help us in our mission to make sure families like Libby’s have access to the best palliative care, when and when they need it.” For more information or to sponsor the trek team, head to https://www.justgiving.com/page/hobbycraft-team-1691073354541  

After months of brainstorming and development, the brand-new CallEEAST website is now LIVE! A lot of hard work has gone into this new website to ensure users experience a smooth journey throughout and that they can easily understand what CallEEAST offer, as well as our link with the East of England Ambulance Service. This is part of our overall growth plans and will support us in reaching organisations that are looking for Contact Centre Services. The website offers an insight into all our outsourced contact centre services, our team, expertise and information about how all our profits are reinvested into the East of England Ambulance Service NHS Trust. If you’re interested in checking out the new website, head to https://www.calleeast.co.uk/. CallEEAST would love your feedback on the website. This is something we will be continually improving and developing, so any thoughts would be greatly appreciated. Please send over all feedback to Erin at erin.guyton@eastamb.nhs.uk. Thank you!

This ban applies to England only From 1 October 2023 there will be additional bans and restrictions on single-use plastic items. Further guidance for businesses on the new regulations can be found on Gov.uk. You can also download the poster to find out more. We want to ensure industry stakeholders – retailers, suppliers and manufacturers – are aware of the changes coming into effect, when they will be required to make them and why the ban is coming into force. The upcoming ban includes polystyrene cups and food containers, single-use plastic cutlery and single-use balloon sticks. There will also be a restriction to the supply of single-use plastic trays and bowls to members of the public, although businesses can continue to supply these items if they are used as packaging in shelf-ready pre-packaged food items. How to prepare for the single-use plastics ban: The government response to the consultation on these bans, published in January, set out that these restrictions would be introduced from October 2023 instead of April 2023, giving businesses more time to prepare. Businesses will need to use up existing stock and find alternative substitutes or reuse solutions by 1 October 2023. This ban compliments the existing restrictions on other single-use plastic items including plastic straws, cotton buds and drink stirrers and our carrier bag charge. Why we are banning single-use plastics The government is committed to tackling plastic pollution and littering and to reduce avoidable waste. Single-use plastics have damaging environmental impacts as they are commonly littered and are difficult to recycle. These impacts need to be managed so that we can protect our environment. Damaging environmental impacts: Plastic pollution takes hundreds of years to break down and inflicts serious damage to the environment. It is also a source of greenhouse gas emissions, from the production and manufacture of the plastic itself to the way it is disposed of. Unnecessary littering: England uses around 2.7 billion items of single-use cutlery — most of which are plastic — and 721 million single-use plates per year, but only 10% are recycled. Enforcement We know that people and businesses want to do the right thing for the environment and support our ban on single-use plastics. However, if the rules are not complied with, a range of enforcement options have been provided, including both civil and criminal sanctions. The bans will be enforced by Trading Standards.  More information

• Access single-use plastics ban Q&As 
• Download the single-use plastics ban poster, as illustrated below, to see what items are included and what items are exempt
• View the single-use plastics ban toolkit for useful communication products
• Guidance: New restrictions on polystyrene cups and food containers, single-use plastic cutlery, balloon sticks, trays, bowls and plates 
• Guidance: Existing single-use plastic item restrictions
• Guidance: Carrier bag charge.

Further questions

• If you have any questions about what the new rules mean for your business, please email our Plastics team.
• You can also visit the Defra stand at the Restaurants and Takeaway packaging Expoon Tuesday 10 and Wednesday 11 October 2023, where you can speak directly with the our experts.

Sign up to the UK Plastics Pact Members of the UK Plastics Pact have achieved an 84% reduction in unnecessary single-use plastics since 2018 by successfully driving the reuse of problematic plastic items. To find out more and to be part of this success, please sign up here. Thank you to businesses and trade associations who have already offered to share information to help businesses comply with the ban by generating further public awareness and understanding of the need to minimise single use plastic waste. If you are a trade association, please share this with your potentially impacted businesses. https://www.gov.uk/guidance/single-use-plastics-ban-plates-bowls-trays-containers-cutlery-and-balloon-sticks

Get Anglian waste recycling to dispose of your waste quote: Chambers to receive 10% off!

Hours: 37 hours per week Monday to Friday Locations: King’s Lynn and West Norfolk- Office based Salary: £24,977 per annum Annual Leave: 20 days plus bank holidays Pension: 4.5% contribution Norfolk Citizens Advice is seeking a dedicated Caseworker to join the Crisis and Energy Department. Would you like to make a difference in the lives of people in the community? The Role: The Caseworker will receive training in providing advice.  Their main role will be working on our energy projects and Digital Inclusion work. The successful candidate will be asked to work on other projects within the Crisis and Energy Department to meet our client’s needs, training will be offered for these additional projects. The role includes:

1. Engaging with community leaders and facilitating group sessions for vulnerable individuals from under-represented communities, focusing on Crisis and Energy Projects. This involves helping them access specialist energy advice and other support services
2. Securing funding and resources to provide digital devices and delivering personalized 1-1 support and digital skills training to individuals facing digital exclusion during crisis situations.
3. As needed, assist with office management tasks in Kings Lynn and the Western Norfolk area. This includes providing support to volunteers, overseeing office operations (opening, closing and general management), conducting quality checks, and ensuring all work aligns with our standards.

What we’re looking for Essential Criteria

• Experience working with people with multiple and complex needs
• Ability to work without supervision and prioritise workload
• Proficient IT skills to carry out your work, including case management systems, Microsoft Office applications, online applications, internet and email etc.
• Excellent oral and written communication skills, including the ability to communicate complex information in a clear and accessible manner
• Excellent organisational skills
• A proven ability to work effectively with a wide variety of stakeholders
• A commitment to the aims, principles and policies of Citizens Advice
• Team player
• Ability to use telephony and IT systems to deliver services across multiple channels (face-to-face, web chat and telephony) and the ability to use bespoke systems including online referral systems and the Citizens Advice “Casebook” system.
• Experience of key holder responsibilities/office management

Desirable Criteria:

• Completion of Citizens Advice Adviser Training Programme
• Qualification in Energy Advice for example City & Guilds Energy Awareness
• Renewable Energy
• Public speaking
• Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate
• Experience in managing volunteers
• Knowledge of basic health and safety requirements
• Knowledge of data security
• Knowledge of safeguarding

Citizens Advice is committed to equal opportunities both in service provision and employment. We offer our staff: Ongoing support and professional development 4.5% employer pension contribution Opportunity for flexible working Employee Assistance Programme 20 days annual leave plus bank holidays (pro rata) Please APPLY HERE

Title of Post:          Adviser-Crisis and Energy Department Responsible to:         Energy Team Leader Salary:                          £23,144 per annum (pro-rata) Hours:                          37 hours per week Monday to Friday Locations:                   Office Based in Great Yarmouth Annual Leave:            20 days plus bank holidays Pension:                      4.5% contribution Norfolk Citizens Advice is seeking a dedicated Adviser to join the Crisis and Energy Department. The Role: The Energy Adviser will provide energy advice to vulnerable consumers/clients who are struggling to pay their bills.  Energy advice includes advice on fuel options, tariffs and energy grants, as well as energy efficiency advice, with the aim of reducing their bills. Key Responsibilities:

• Understanding tariffs, bills and fuel options including switching methods
• Providing advice on energy efficiency measures, thermal efficiency measures, and identifying grants available including ECO
• Providing benefit entitlement checks and/or assistance in claiming benefits
• This includes checks for eligibility and applications for Warm Home Discount
• (WHD), rebates available from energy suppliers and the Priority Services Register
• Support with complaints or customer service issues with an energy company
• Advice on dealing with and reducing fuel debt, including accessing financial support to pay off fuel debts through charitable grants, and ongoing payment plans. This is aimed at giving clients long-term relief from fuel poverty
• Providing financial assistance to be spent towards energy bills, including rebates, to households that are particularly at risk of fuel poverty or in emergency situations
• Smart Meter advice
• It will be a requirement for staff working on EAP to complete all 6 modules of our energy training programme.

Satisfactory clearance of a Disclosure and Barring Service check (DBS) is required. Person specification Essential Criteria

• A sound working knowledge of providing energy advice
• Knowledge of home energy efficiency, renewable energy and low-carbon technologies
• Experience working with people with multiple and complex needs
• Ability to work without supervision and prioritise workload
• Experience in using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, online applications, the internet and email etc.
• Excellent oral and written communication skills, including the ability to communicate complex information in a clear and accessible manner
• Excellent organisational skills
• A proven ability to work effectively with a wide variety of stakeholders
• A commitment to the aims, principles and policies of Citizens Advice
• Ability to operate as a team player and communicate effectively with colleagues and managers
• Ability to use telephony and IT systems to deliver services across multiple channels (face-to-face, web chat and telephony) and the ability to use bespoke systems including online referral systems and the Citizens Advice “Casebook” system.

Desirable Criteria:

• Completion of Citizens Advice Adviser Training Programme
• Qualification in Energy Advice for example City & Guilds Energy Awareness
• Renewable Energy
• Delivery of community projects
• Project and event management
• Public speaking
• Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate

Additional requirements Ability to travel to locations within Norfolk to attend appointments, meetings and events. Citizens Advice is committed to equal opportunities both in service provision and employment. We offer our staff: Ongoing support and professional development 4.5% employer pension contribution Opportunity for flexible working Employee Assistance Programme 20 days annual leave plus bank holidays (pro rata)  

Employer: Norfolk Citizens Advice Title of Post: Advice Centre Adviser Responsible to: Advice Centre Manager Location: Breckland area Office Based Salary: £23,144 per annum Working hours: 37 hr per week Monday to Friday Full Time Annual leave: 20 days annual leave plus bank holidays Pension: 4.5% contribution Closing date: 16th October Job Purpose To give advice via phone, email and webchat on a variety of issues faced by clients for example relationships, housing, benefits etc Responsibilities:

• Build rapport with clients via active listening, asking engaging questions

• Lead with empathy and respect

• Support our clients in delivering high-quality benefits advice

• Delivering advice via digital platforms (Telephone and Email)

• Delivering good client outcomes

• Follow AQS (Advice Quality Standards)

• Keeping systems up to date and accurate at all time

• Meeting any given targets

• Supporting volunteers in the office and online

• Dealing with NCAN referrals and Energy queries

• 1 day per week working with Yorkshire Building Society in Swaffham
• Covering Foodbank in Watton on Thursday afternoon and Attleborough on Tuesday mornings

Full training will be given Satisfactory clearance of a Disclosure and Barring Service check (DBS) is required. The above may be subject to alteration from time to time according to any changes in service delivery, politics or priorities.  Any such changes will be carried out following consultation with all parties involved.   Person specification Please note your application will be shortlisted against the highlighted criteria Experience

• Recent experience in advice delivery, administration and benefits

Essential Knowledge

• Basic Legal and benefits knowledge

Essential Skills

• Excellent IT Skills
• Ability to work as part of a team
• Ability to work under direction
• Ability to exercise initiative as appropriate
• Excellent organisational skills
• Good telephone manner
• Ability to build rapport on digital platforms
• Proven excellence in attention to detail
• Excellent written and oral communication skills
• The ability to relate to a wide range of people including professionals, colleagues, members of the public and other agencies
• Proven ability to manage own workloads and meet deadlines and commitments
• Driving licence and car essential

General Flexible approach to working which may include occasional evening and weekend working What we give our staff We offer our staff: Comprehensive induction and training to become an accredited Adviser Ongoing support and professional development 4.5% employer pension contribution Opportunity for flexible working Free access to an independent Employee Assistance Programme 20 days annual leave plus bank holidays