We have a great unmissable B2B Meeting Room offer to help kick start 2024. The Maids Head boasts 7 versatile meeting and event rooms, each with its own individual charm and character. Whether looking for a small meeting room for just two people. To a conference for 120 delegates with break out rooms for team activities. We can offer you our expertise and a bespoke quote to ensure a successful event. (Along with some great food!)
Our delightful Snug at the Maids Head, ideal for a small meeting
Our Minstrel Suite, with the glittering chandeliers, offers space for a conference for up to 120 delegates. The Edith Cavell room, with its boardroom table seating 14 guests. To the Oak Room with its original oak panelling and adjoining Yard Bar. Providing the option of comfy sofas and armchairs, or a formal set up.
Maids Head Minstrel Suite with lots of natural daylight
Hire a meeting room for a minimum of £150 in January and February and you will receive a pair of tickets for a Top of the Terrace hospitality experience at Norwich City Football Club this season. We have 10 pairs to give away.
The Oak Room at the Maids Head Hotel
Don’t miss taking advantage of our B2B Meeting Room offer. Call our experienced Events Team today on 01603 272008, or email events@maidsheadhotel.co.uk and QUOTE:B2B2024 Local Experience Providers Looking to enhance your day? We have teamed up with some lovely local independent experience providers who can really help to enhance your day. Even better, they are all on our doorstep. The ShoeBox ExperiencePaul Dickson ToursCheryl CadeCryptic Escape Remember, when booking a meeting or event at the Maids Head, all attendees are welcome to park their car in our car park for free. Car details just need to be registered with Reception on arrival.
Edith Cavell Meeting Room
Offer is subject to availability and requires a minimum Room Hire spend of £150.
Three award wins in November for Mobilityways! Mobilityways won three awards in November to commemorate the work it is doing across the board. We were recognised at the Edie Net-Zero Awards, the EDP Business Awards and the Social Enterprise of the Year Awards. Firstly, our Managing Director Julie Furnell won the Net-Zero Hero Award at the Edie Net-Zero Awards on November 15! Secondly, Mobilityways won the Employer of the Year at the Eastern Daily Press Business Awards on November 23. Last but not least, Mobilityways also won the Tech For Good: Technology Social Enterprise of the Year Award at the Social Enterprise UK Awards on November 30! Quotes from the EDP Business Awards supplement: “The judges said the leadership team at Mobilityways is ‘leading from the front in being a human-centric business’, adding that ‘they have raised the bar so high here in Norfolk with how they have embedded a fantastic positive culture that you can feel when you are in their business’. They felt that, with regular staff meetings that continue to embed the business’ collaborative goals and mission, ‘it is no wonder Mobilityways’ bottom line is increasing year on year’.” Mobilityways Head of Operations Kate Wood said: “We feel extremely proud to win the EDP Business Awards Employer of the Year. It is testimony to our fantastic team and all their talent and hard work. The team at Mobilityways is central to the success of the business and we are determined to retain and build upon this purpose-driven culture which invests in our team like the company depends on it – because it really does. “Moving forward, Mobilityways will be making significant investments into people and the product, passionate to remain the employer of choice for our team and future employees. We cannot wait to see our Mobilityways ‘CLUB’ grow from strength to strength!” About MobilitywaysMobilityways is a climate tech firm and social enterprise on a mission to make zero carbon commuting a reality. It supports large employers in meeting their Net Zero goals with its suite of climate tech tools. These tools enable companies to measure, reduce and report their commuter emissions, providing full visibility of commuting challenges and identifying sustainable travel alternatives for employees. Mobilityways has worked with over 700 companies. It also operates a highly successful car sharing platform called Liftshare.com which is the UK’s leading car share provider.Mobilityways won the UK Social Enterprise Award in the ‘Tech for Good: Technology Social Enterprise of the Year 2023’ category, and was a finalist in the Health Service Journal (HSJ) Digital ‘Moving towards Net Zero’ Award 2023. Mobilityways’ subsidiary Liftshare.com was also a finalist in the National Tech Awards ‘Tech for Good’ and won the Fleet News-hosted UK Fleet Champions Award in the Sustainable Journeys Award category in late 2021.
Anglian Waste Recycling Group is pleased to announce the promotions of Ryan Marshall to Director of Waste & Recycling and Karl Endersby to Demolition Contracts Manager. After joining Anglian in October 2022, Ryan has become a key player in the company’s sustainability efforts. Following on from studying waste management at the University of Northampton and gaining the NEBOSH National General Certificate, Ryan has had a busy career within the waste industry working for Intu, Don’t Waste and as a self-employed consultant advising companies on changes and improvements and ensuring their companies are compliant with all regulations. Ryan is extremely passionate about everything recycling and continues to impart his wealth of knowledge to our clients and the teams he leads across waste, transport, scrap metal and our facility in Attleborough. Karl Endersby is a familiar face at Anglian Demolition & Asbestos Ltd after joining the company in January 2015 as contracts assistant and then later being promoted to estimator and senior estimator. Karl’s latest promotion sees him continuing to work closely with Operations Director Rob Eastaff and Senior Contracts Manager Andy Elvin to provide fully packaged solutions for our customers. Lee Storer, Managing Director at Anglian Waste Recycling Group said: “Ryans promotion is testimony to the impact he has had on the growth of our waste division. His knowledge, experience and professional approach has propelled Anglian to being one of the most respected waste recycling companies in the Region. His promotion also gives the Anglian management structure balance, and his leadership qualities will no doubt benefit the whole company.” “Karl has been fundamental in the growth of Anglian Demolition, with a commitment and dedication that has been unwavering. As his career has developed so has his reputation amongst his peers and clients alike, with many looking to him for his experience and guidance on some of the most complex projects. We are confident that Karl will continue to surpass our expectations in his new role and be central to Anglian’s success in 2024.”
Anglian Waste Recycling has entered into a partnership with MotorSport Vision Ltd.’s (MSV Group) Snetterton Circuit to provide waste collections for the racing circuit and its year-round event calendar including the Bennetts British Superbike Championship, Kwik Fit British Touring Car Championship and British Truck Racing Championship. Stuart Mills, Circuit Manager for MotorSport Vision Ltd (MSV Group), Snetterton said: “A joint effort between the passionate team at Anglian Waste Recycling and Snetterton Circuit means we will be working towards recycling as much as 85% of the circuits’ waste and aim for 0% to landfill! Snetterton are in the best possible position to host top level national motorsport whilst working to lower our impact on the environment.” The partnership will also see Anglian working with UK container manufacturer, Contenur UK to provide 120 bespoke wheelie bins to service the circuit. The waste collected will then be taken the five miles to Anglian’s site in Attleborough for segregation and to enable it to be recycled ensuring that none of the waste collected will enter landfill. Neil Kavanagh, Commercial Director Contenur UK said: “Contenur UK are proud to have been a dedicated partner to Anglian Recycling during an exponential growth phase for both companies. Anglian Recycling and their customer base rely on high levels of service delivery and a trusted supplier, Contenur UK have been able to build this trust by provide outstanding service levels, high quality UK Manufactured containers, full circle end of life plastic bin recycling, a dedicated customer service team and short lead times. Both companies have high expectations regarding future growth, and partnerships such as this are testament to how securing vital supply chains are a real enabler for business development. We look forward to continued success into 2024!” As part of Snetterton’s corporate social responsibility, it already works closely with other local companies that provide services to the circuit, so the addition of Anglian to its supply team means that it can further support the local economy and reduce the truck miles and emissions that can be associated with waste collections. Anglian in turn will provide monthly waste reports to enable Snetterton to see how much is being recycled, what is going to landfill and where improvements can be made. Future plans for the partnership include the addition of specific bins for food waste and mixed recycling bins to further segregate waste at the source and assisting both parties to increase recycling rates with plans to set recycling rate targets in the long term. Ryan Marshall, Director of Waste & Recycling for Anglian commented: “Here at Anglian, we are so excited to partner with such a great venue as The Snetterton Circuit, one of MSV’s racetracks. The partnership will allow for a collaboration that will result in reducing the environmental footprint of the circuit by reducing the vehicle miles associated with the waste collection services, along with improvements in recycling rates. It is another great partnership between two local businesses that is great for the environment but also the local economy.” Find out more about Anglian at:https://www.angliandemo.co.uk/ and https://www.anglianrecycling.co.uk/For further information please email:jo@angliandemo.co.ukTelephone: 01953 608 050 Photo: Left to Right – Ryan Marshall, Director of Waste & Recycling at Anglian Waste Recycling, Stuart Mills, Circuit Manager at MotorSport Vision Ltd.’s (MSV Group) Snetterton Circuit & Toni Storer, Director Anglian Demolition & Asbestos Ltd.
MAD-HR is celebrating after taking the prize for Customer Excellence, in the Norfolk Business Awards. Following a string of business accolades over the last 12 months, the East of England HR consultancy was crowned winner of the category at a ceremony held at the Norfolk Showground. Co-directors Carole Burman and Charlotte Bate attended the event, and were applauded for having set ‘a new benchmark for excellence’. Following a period of significant growth and progress in the Norfolk area, judges felt that MAD-HR stood out for its exceptional approach to developing customer relationships, and delivering a seamless and supportive journey for all clients. Mike Scott, MD of Potters, and one of the category judges, referred to MAD-HR as a ‘true embodiment of what it means to excel in customer service’. He said: “As a judge for the Customer Excellence Award, it was a privilege to witness MAD HR’s remarkable dedication and innovation in the field. “Their team’s fervour for service improvement and commitment to their industry set a new benchmark for excellence. “Their approach, characterised by a rare and commendable energy, not only reflects their deep understanding of client needs but also demonstrates a dynamic, responsive framework for continuous advancement. “MAD HR is a true embodiment of what it means to excel in customer service, making them a deserving recipient of this prestigious award.” Summary comments from the judging panel also expressed that the ‘application from MAD-HR was nothing short of stunning’. Speaking about the great accolade, Carole said: “We are absolutely thrilled to have been acknowledged with this award. “It feels particularly special to take such an important accolade in the county of Norfolk, given our conscious decision to develop our business beyond its origins in Suffolk, and to embrace working with more and more companies across the Norfolk territory. “This journey has been a wonderfully fulfilling and fascinating one for us all, and we can’t wait to see what new successes and celebrations might be possible for us in 2024.” Photo credit Matt Potter Photography.
On Tuesday 28th November 2023, the National Performance Advisory Group (NPAG) hosted the National District Nurses Conference at the Northampton Town Centre Hotel. This is an annual conference organised and delivered by NPAG which invites District Nurses from across the UK to come together to network, learn best practices and meet relevant suppliers. NPAG are one of the other Commercial Services at the East of England Ambulance Service alongside CallEEAST. The NPAG team meticulously planned each aspect of the event to ensure the day ran smoothly and offered a variety of presentations and exhibitors. There were 84 delegates, 12 exhibitors, and 8 speakers presenting on an array of topics. Topics included:
The History of the QNI
Creating Capacity to Care
Innovation in NHS Community Nursing
Historical Review of Public Health within Liverpool
Getting around the District: An Illustrated History
District Nurses – celebrating the present, exploring future focused
QNI Update
Digital Prescribing for Community Teams
CallEEAST were thrilled to attend the conference through sponsoring and exhibiting. This was a great opportunity for two of our Commercial Services to come together and show a wider audience the services we offer at the East of England Ambulance Service. CallEEAST were delighted to meet many District Nurses who weren’t aware of their services, and it was a great opportunity to present how CallEEAST’s services could support District Nurses across the UK. CallEEAST already work with Birmingham Community Healthcare, covering calls for 54 District Nurses. Damon Pritchard, CallEEAST Contact Centre Manager, said, “Thank you. It was one of the most constructive events we’ve been to since we started! It was expertly organised as well – well done – I was really impressed.” Overall, this was an excellent event! The NPAG team delivered every aspect of the conference perfectly, ensuring everybody was comfortable throughout the day. CallEEAST also found the conference to be extremely beneficial and have come away with new contacts who are interested in their services. To find out more about our services, visit https://www.calleeast.co.uk/services-we-offer.
Pampered pooches will get the chance to celebrate the season with Santa Woof Woof at The Forum’s special Lapland Grotto, Sunday 10 December, 11am-3pm. Proud pet parents can pose for a family ‘pawtrait’ with their pup, and support charities at the same time with Santa’s Grotto for Dogs. This very silly and very fun festive tradition returns to The Forum for the twelfth year, and helps raise money for RSPCA Mid Norfolk & North Suffolk. Canine costumes are encouraged, and all well-behaved dogs are welcome to meet Santa Woof Woof. Visitors are encouraged to show support for local animal charities RSPCA Mid Norfolk & North Suffolk and Pets as Therapy by donating to Santa’s little helpers. Jayne Evans, Events Producer at The Forum says “We can’t wait to celebrate with our furry friends at the original Santa’s Grotto for Dogs and raise money for good causes too. We all know pets are family, which is why we created this fantastic Christmas tradition twelve years ago! This unique charity fundraiser is guaranteed to feature lots of smiling faces and wagging tails.” As well as special stalls from the RSPCA and Pets as Therapy, there will be a musical performance from mental health music charity Black Dog Music Project, and Invicta Voices. There’s no need to book, and attendance is free with donations to RSPCA Mid Norfolk & Suffolk. Also taking place inside The Forum is Jabbawocky Crafts Village Christmas Fayre. Leanne Neave, Education and Events Manager for RSPCA Mid-Norfolk & North Suffolk, says: “I am delighted that this Christmas sees the return of Santa’s Grotto for Dogs at The Forum in Norwich. We have always loved being involved with this event as it highlights beautifully that Christmas really is a magical time. An event that not only gives the opportunity for our four legged friends to visit and have their photo taken with their very own Santa, it raises money for animals that are not so fortunate and what better way to celebrate and promote the true meaning of Christmas.” “As a Local Independent Branch of the RSPCA events such as this not only raise awareness of the fact we are local and of the services we provide, but also raises important funds which enables the team at RSPCA Mid Norfolk & North Suffolk Branch to continue their vital animal welfare work for the animals in their care.” Whether you’re a proud dog owner, or want to admire handsome pups in their best festive costumes, The Forum is the place to be this Sunday. You’d be barking mad to miss it!
Organisations face difficulty juggling evolving technology, recruitment and exceptional customer experiences while handling other core operations. This article will outline what an outsourced contact centre is and the benefits of using one. What is an outsourced contact centre? An outsourced contact centre is an external team who manage customer communications for your organisation. They provide services such as Inbound Call Handling and Virtual Receptionists, as well as outbound services such as telemarketing, lead generation and market research. Organisations can also manage outbound services, such as telemarketing, lead generation and market research. There are a variety of outsourced contact centres:
Onshore – an organisation based in your home country so employees can relate to your customers. This is the best approach for privacy and security.
Nearshore – an organisation based in neighbouring countries to your home country. This option can be a more affordable option.
Offshore – an organisation based in low-cost countries around the world.
Why should you use an outsourced contact centre?
When your organisation doesn’t have a full view of the full customer journey
When your organisation’s technology is damaging your customer experience
When you’re struggling to recruit, train and retain staff
When your customer experience statistics are lower than you’d like
When your organisation wants to lower overheads
Benefits of using an outsourced contact centre
Saves money. Using an outsourced contact centre cuts costs by eliminating the need to hire and train staff, purchase additional equipment, or allocate extra workspace.
No need to worry about recruiting and retaining staff. It can be hard for organisations to recruit and retain contact centre staff. Outsourced contact centres know which skills are needed for Call Handlers and can easily find qualified staff.
An outsourced contact centre will monitor and adjust staffing levels to ensure they meet the needs of a business.
Increased efficiency. Efficient processes are used to ensure quicker responses, fewer errors and higher customer satisfaction.
Focus on operations. Rest assured knowing your customer communications are in hand and focus on your core operations.
It can be difficult to know which outsourced contact centre is most suitable for your organisation. Some outsourced contact centres focus on one industry, whereas others hire staff from a variety of backgrounds and allocate based on client’s requirements. CallEEAST offer a variety of contact centre services dependent on your requirements. We differ from other providers because we reinvest all our profits into the East of England Ambulance Service, supporting NHS innovations and improving patient experiences. Choosing CallEEAST ensures both high-quality services and social value for your organisation. Want to know more why an outsourced contact centre would be suitable for your business? Visit our website to find out more > https://www.calleeast.co.uk/ or call us on 0300 790 6274.
Do you want to start 2024 with a fresh new look and set of professional photographs that sing your personality and brand? I’m offering Norfolk Chamber of Commerce members 10% off a three-hour brand photo shoot in December and January. Whether you are a one-person team or a medium/large-sized business we can use our time together to create a stock of photographs that you will be drawing upon for months to come. Whether you want to update your headshot, or team photographs, have images of you at work or interacting with your clients you will leave with a body of bright, colourful and authentic images that you will be proud to have represent your business. Professional photographs are key for promoting a business. I love to hear your story and understand how you’re going to get the best value from a shoot. We can discuss locations – either in, or outside of your natural working environment – wherever you’ll best be able to convey the uniqueness of your brand and business. To book your photo shoot and start 2024 off with a fresh new stock of professional photographs contact me now to talk through what a photo shoot with me might look like and how I can help elevate your business online. A three-hour brand shoot with me would normally be priced at £495 but for Norfolk Chamber of Commerce members for shoots booked in December and January are priced at £445.50 (benefiting from a 10% discount) For more information follow this link https://www.bethmoseleyphotography.co.uk/brand-photography/Click to contact me I can’t wait to hear from you.
Crafting eye-catching festive greetings has never been easier! Smart Messenger offers a collection of nine festive and vibrant free Christmas email templates for clients, designed to make your holiday campaigns shine. These templates streamline the process for you, providing a polished and professional touch to your Christmas greetings. But that’s not all – our email marketing plans start at just £10 per month, including 1,000 email sends. With this, you not only get access to our sparkling templates but also receive exceptional, personalised support. Our Norwich-based team provides free training and unlimited phone support to ensure your campaigns sparkle with success. Bidding farewell to traditional cards opens the way for a more eco-friendly, cost-effective, and time-saving solution. Explore our free templates today and discover the potential of Smart Messenger’s email marketing platform for your campaigns this Christmas and beyond. Explore Free Christmas Templates
Since 2021, as part of its Rebuilding Thriving Local Economies initiative, Barclays actively worked with two colleges in Great Yarmouth, by delivering two years of intensive and bespoke Barclays LifeSkills workshops to post-16-year-olds. The aim was to help local young people, particularly those in need of additional support, to develop the skills they need to be successful in the workplace and prepare them for living independently. Barclays LifeSkills is a free employability skills and financial capability programme, which can support students and young adults, helping them to develop a variety of skills to improve their future success. Across 2021-23 two series of Barclays LifeSkills workshops were delivered by experienced youth facilitators from charity The Talent Foundry, supported by Barclays colleagues acting as mentors. Nearly 100 students across the two colleges took part in one or more of the sessions. The sessions aimed to support different groups who face barriers to employment, such as refugees and people from low socio-economic backgrounds, to build their confidence and aspirations. “The programme has helped me to understand my skills and feel more confident in a job interview.” – participant During the workshops, students prepared or improved their first CVs, learnt how to do well in a job interview, and improved their personal finance skills, such as working out a monthly budget. Many young people also noted that their problem-solving skills had improved because of taking part in the workshops. Additionally, college staff felt that one of the most important outcomes of the programme, was young people realising that they have something of value to offer employers and their local community. Through their participation, they were able to raise their self-esteem and become more positive about their future. In 2022-23, at least 90% of students improved their understanding of:
what transferable skills are and how to use and improve them.
their understanding of their own strengths and skills.
what employers are looking for.
In addition, 87% said they were more open to the possibility of different jobs and careers. Overall, students became a lot clearer about what career they wanted to do, with 72% saying they had settled on a career path or narrowed it down. ‘It opened my eyes to all the different possibilities and helped me be sure of what I really want to be in the future.’ – 19 year-old, female, college student. The final graduation sessions for both cohorts of students were held at Great Yarmouth Town Hall in spring 2022 and 2023. The students successfully completed their mock interviews with employers and received certificates from their Barclays mentors and local businesses. This celebration event was a confidence boost for virtually all students who took part in it. Some spoke in front of an audience for the first time, to the surprise and delight of their teachers. Barclays LifeSkills can support students and young adults, helping them to develop a variety of skills to improve their future success. Educators can use Barclays LifeSkills resources to support mainstream students as well as those with additional learning needs (ALN). In Great Yarmouth, one ALN college educator shared their positive experience of using the free, online resources. They lead a course called Progression to Employment. “The course is all about developing employability skills…, so I found Barclays LifeSkills very useful…[as well as] for the money skills, …how to help the students understand essential and non-essential spending, how to help them budget.” Students improved and developed their confidence, transferable skills, knowledge of workplace situations, helping them be better prepared to secure a job. Find out more about how Barclays LifeSkills free resources can help businesses, charities and other organisations to help young people and adults in your local area to develop the skills, knowledge and confidence they need for work, visit barclayslifeskills.com.
In this week’s Leadership & Life Chat podcast, business leader Antonio Garrido helps other leaders tap into their emotional intelligence, understand the art of truth telling and create more productive working relationships. He offers a reinvigorated perspective on modern day business. This episode is a complete refresh on the topic of leadership. Antonio Garrido, former architect and author of My Daily Leadership: A Powerful Roadmap for Leadership Success, has dedicated the latter half of his career to helping CEO’s better tap into their emotional intelligence, understand the art of truth telling and create more productive working relationships. His energy and experience offers a reinvigorated perspective on modern day business, as he philosophises with Mark over the reality of business ownership and management in 2023, he gives some uncomfortable examples of the type of personalities still allowed to operate at top levels, and why those businesses open themselves up to failure. Do you want to create a carrot or stick culture? GET IN TOUCH! We would love to hear your thoughts on today’s episode, email us at podcasts@larking-gowen.co.uk. We’d also love it if you could rate us on Apple Podcasts or Spotify; this really helps people find us! You can also watch us on YouTube! Click here Access all episodes of Leadership & Life Chat here Show notes