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Absolutely Fabulous New Website

Norwich based website design agency, Bigfork, were appointed to design the new website for solar PV company, Absolute Renewable Energy. The new site’s main objective was to produce enquiries and the design included appealing images, strong calls to action and informative content to help achieve these targets. Using their successful website design process, Bigfork’s work made sure the new website looks great and works as an effective marketing tool. Bigfork are leading SilverStripe CMS developers (a powerful and easy to use content management system) and this was used on the Absolute website, giving them control over the website’s content.

www.absoluterenewableenergy.co.uk/

Bigfork Ltdwe make websites stand out

t:01603 513080

Ashton KCJ Solicitors instructed by Harry Ramsden’s

Local law firm, Ashton KCJ, has been instructed by national fish and chip restaurant chain, Harry Ramsden’s. Harry Ramsden’s, which was established in Yorkshire over 80 years ago, has over 30 outlets around the UK and Ireland. Following a competitive tender process, Ashton KCJ has been instructed to advise the chain on all of its domestic and international franchising.

Harry Ramsden’s is embarking on a period of expansion, with plans to launch fifty new ‘quick service’ restaurants around the UK and Ireland. Joe Teixeira, CEO at Harry Ramsden’s said: “Ashton KCJ have a proven track record in the franchising sector and we are looking forward to working with the whole team. We look forward to evolving this much loved and iconic British brand into the nation’s favourite fish and chip proposition”.

John Chambers (pictured), head of the Franchising team at Ashton KCJ commented: “We’re delighted to be working with Harry Ramsden’s and to be adding such a well recognised brand to our growing portfolio of local, national and international clients. Being a Yorkshireman myself, this is one client which is particularly close to my heart.” Ashton KCJ has also recently been appointed by Shawarma Xpress, a Bahraini restaurant chain, to advise them in their UK and international roll out.

Zing Insights wins BBC Haymarket contract for second year

Zing Insights have had their contract renewed for the second consecutive year with BBC Haymarket Exhibitions who organise the award winning BBC Gardeners’ World Live and BBC Good Food Shows. Zing conducted visitor research onsite at each of the consumer events using iPad research pods achieving, on average, sample sizes 50% larger than other research suppliers, a significantly more representative sample than online surveying and as an added extra, a sales & marketing database of over 2,000 individuals to use for future marketing activity.

The Zing team has over 40 years of experience in research and commercial insights which they use to design surveys that are intuitive and engaging, so it’s no surprise that sample sizes increased significantly. On average, Zing achieved sample sizes in excess of 50% larger than the previous years’ suppliers, increasing statistical confidence and ensuring a higher degree of confidence in the results generated. This is especially important when testing creative, marcoms and new concepts – where there are high levels of investment and you need confidence in your business decisions.

The Zing onsite research team is trained to approach all passers-by to participate, meaning that the research sample is completely random and unbiased – a more representative sample compared to the overall audience – an important consideration for accurate business insights. The typical online survey sample is biased towards advocates and opponents, missing the all important middle ground (click here for more info on the inherent bias of online research).

As an added extra, we spent a few hours each day before the research started collecting contact details of almost 2,000 visitors. We particularly targeted walkup visitors where the organizers did not have direct contact details; those who bought their ticket on the day or were visiting in a group where another member of the group had purchased the ticket – to help support the organisers future marketing activity amongst these groups.

Marilyn Jarman, Head of Marketing at Haymarket Exhibitions said “Zing Insights have delivered some fantastic research for our shows this year and we have been delighted with their approach, professionalism and experience. Lisa and her team grasped our brief perfectly and delivered valuable feedback to shape the future of our shows. We look forward to continue working with them.”

Zing Director, Lisa Holt said “We’re thrilled that Haymarket Exhibitions have committed to a longer-term relationship with Zing, our business is built on strong client relationships that deliver repeat business and recommendation as a result of our exceptional quality, strategic business insights and great value for money.”

For more information on how Zing could support your business growth and development, call the team on 0844 800 9588.

Insolvency & Restructuring Team success in the Court of Appeal, acting for a former Trustee in Bankruptcy

The Leathes Prior Insolvency Department recently represented a local Insolvency Practitioner in his response to a second appeal to the Court of Appeal, made by a former bankrupt. The appeal was in relation to a claim the former bankrupt had brought against the Insolvency Practitioner who was once the bankrupt’s Trustee in Bankruptcy.

Lord Justice Laws and Mr Justice Mann held in our client’s favour, refusing permission to appeal.

The case addressed matters such as:

• The appropriate test to be applied to an application by a bankrupt under Section 304 Insolvency Act 1986; • Issues relating to limitation on an application pursuant to Section 304 Insolvency Act 1986; • The manner in which a claim would be conducted by a bankrupt being an appropriate consideration in an application under Section 304 Insolvency Act 1986; • The way in which Ladd v Marshall [1954] 1 WLR 1489 is applied in relation to adducing fresh evidence on appeal.

FreeClix proposed and installed Infrastructure upgrade for Ben Burgess

Ben Burgess required an update to their infrastructure to accommodate modern network practises BYoD and Intersite secure VPNs. FreeClix proposed and installed multi-network FortiNet infrastructure with both private and guest WiFi access, Secure Active Directory controlled user level access throughout their organisation. Great features of the FortiNet system have enabled SSL VPN Tunnelling for remote workers, customised dynamic content filtering, anti-virus and intrusion protection, and a simple to use WiFi guest portal for temporary guest administration.

FreeClix enable Olympic Torch Relay coverage

FreeClix were delighted to be able to contribute to the Olympic Torch Relay through the County, by providing wireless internet feeds to run the large screen televising the route outside The Forum in Norwich

Partner and Associate promotions at Leathes Prior

The Partners of leading East Anglia law firm Leathes Prior are delighted to announce that Chris Hoxley, currently an Associate in the firm’s Real Estate Team, has accepted their invitation to join the Partnership with effect from 1 May 2013. Dave Richards, currently Solicitor in the Dispute Resolution Team has also been promoted to Associate.

Chris is Norfolk born and bred and was educated at Norwich School, the University of Reading and Anglia Ruskin University and joined Leathes Prior in 2007.

Chris advises clients on a wide range of property matters. Although specialising primarily in commercial property work, including residential and commercial developments, commercial investment property and business tenancies, Chris also acts for a number of agricultural and high net worth residential property clients.

Dave graduated from Kings College London in 2006 and joined Leathes Prior in 2007. Since qualifying as a solicitor in 2009, Dave has also become accredited as a mediator. Having gained substantial experience in a wide variety of litigation matters, Dave now focuses predominantly on Personal Injury and Clinical Negligence claims. He has fought tirelessly for his clients over the past few years and is proud of his high success rate and the level of damages achieved.

Dave also mediates a variety of civil and commercial disputes regularly, continuing to develop Leathes Prior’s ADR arm, mediation-1st. Based purely on client feedback, Dave has already managed to become one of the top 50 mediators in the country.

New Printed Travel Information in the City Centre

Newly designed printed travel information has been installed inNorwich city centre.We have also created an accessibility guide and short animation whichis availableto viewonline here.

Travel information at Norwich Rail Stationhas alsobeen improved as part of this scheme and offers rail passengers onward travel options including travel to key destinations such as Norwich Airport, UEA, N&N Hospital and Broadland Business Park.

Dying Matters Awareness event in Diss

13-19 May 2013 is Dying Matters Awareness Week, a yearly campaign that seeks to raise awareness of end of life issues.

Steeles Law’s Diss office is taking part in a local event on Monday 13 May aimed at members of the public, care professionals and other organisations who share the common goal of supporting the changing knowledge, attitudes and behaviours towards dying, death and bereavement.

The one day informal seminar is to be held at DC3 (Diss Christian Community Church Hall), Vinces Road, Diss IP22 4HG between 9.00am-4.00pm. Places are free of charge including a buffet lunch.

The event has been organised and supported by Susan Whymark of Susan Whymark Funeral Service Ltd, an independent family run business based in Eye and Harleston, providing a 24-hour caring, personal service to local residents.

Susan has invited Angela Ireland from Steeles Law and representatives from the health and care professions, to join together to speak on important, yet sometimes uncomfortable, topics such as making a Will, planning your future care and support and telling your loved ones your wishes.

Set up by the National Council for Palliative Care in 2009, the Dying Matters Coalition, which is responsible for Dying Matters Awareness Week, aims to encourage people to talk openly about their own end of life issues with friends, family and loved ones. Research by the organisation has found that many people have specific wishes about their end of life care or what they would like to happen to them after their death, but a reluctance to discuss these issues makes it much less likely that these will be met.

To reserve your place and join us on 13 May to learn more about the topics highlighted above, please contact Susan Whymark on 01379 871168. To find out more about Dying Matters Awareness Week visit: www.dyingmatters.org.

Mis-selling of Interest Rate Hedging Products – Success for the Bank

Ian Robotham, Associate in the dispute resolution team at Steeles Law provides the latest development in the “Interest Rate Swap Scandal” that has dominated the headlines in recent months.

Update

Since last reported by Ian and Marija Markovic, trainee solicitor at Steeles Law, the UK Courts have given Judgment in the first reported case on the mis-selling of interest rate swaps.

On Friday 21 December 2012, in the case of Green & Rowley v Royal Bank of Scotland 2012, the Manchester Mercantile Court (High Court of Justice) dismissed a claim brought by Mr John Green and Mr Paul Rowley against RBS.

Green and Rowley have appealed against that decision to the Court of Appeal, and the Financial Conduct Authority (one of two regulatory authority successors to the FSA) has written to the Court asking for permission to participate in the Appeal.

Background to the Case

Mr Green and Mr Rowley were business partners in property investment. In May 2005, their partnership had liabilities to Royal Bank of Scotland of £1.5m, repayable over 15 years at 1.5% above base rate. Their bank manager, Mrs Gill, suggested that they may wish to enter into an interest rate protection product. After a meeting with an RBS specialist in this area, Mrs Holdsworth, they entered into the “swap” (click here for our previous article explaining this term). The base rate at that time was 4.75% and the fixed rate was set at 4.83%.

This arrangement worked well for Green & Rowley initially; in June 2006 the base rate increased significantly and carried on at a higher rate than the swapped rate until October 2008. This meant that, during this period, Green & Rowley received payments from RBS under the swap. However, following the financial crisis in late 2008, the base rate drastically decreased and, in March 2009, settled at the current record low base rate 0.5% and stayed there. This left Green & Rowley paying increased amounts under the swap and unable to take advantage of the record-low rate.

Judgment

His Honour Judge Waksman QC made it clear upon delivering Judgment that this case was highly fact sensitive. The evidence concentrated on what was said at the meeting with the specialist and before the swap was entered into. Green & Rowley claimed that RBS breached its common law duty of care in making negligent mis-statements and in giving negligent advice with regard to the swap.

The Judge accepted that, in line with Rubenstein v HSBC Bank PLC 2011, if a product had been recommended this may amount to advice. Mrs Gill recommended Green & Rowley to consider an interest rate protection product and arranged a meeting with the specialist, Mrs Holdsworth. At the meeting with Mrs Holdsworth, the advantages and disadvantages of various products were discussed. But the Judge stated in this case that this does not amount to a recommendation (and therefore advice) and that Green & Rowley were free to make their own decision.

Mrs Holdsworth retained a note taken of the particular meeting, including manuscript diagrams and figures used for illustrative purposes and more importantly a typed note from the manuscript note she took at the meeting setting out what was said. By contrast, Green & Rowley had no notes of the meeting or what was said at the time, therefore relaying information purely from memory of some seven years before. The Judge stated that he generally preferred the evidence given by the Bank to that of Green & Rowley.

Even though the word ‘suitable’ was used to describe the chosen swap product in a note taken by Mrs Holdsworth at the meeting, the Judge found that this was only confirmation that the product was suitable for Green & Rowley’s expressed requirements, not advice that it was suitable pursuant to the Conduct of Business Rules.

Therefore, as no advice had been given, the claim for negligent advice failed.

In relation to break costs, RBS provided documentation which stated that, if the swap was broken, there would be a cost or benefit depending on the market conditions. That was the extent of a reference to break costs by RBS. Green and Rowley claimed that the information provided by RBS did not go far enough and that RBS owed a duty of care to explain the potential extent of the break costs in much more detail.

However, the Judge found that the information provided was sufficient and, what mattered in common law, was whether the statements in themselves were accurate, not whether more could have been said. Therefore the Judge concluded that the information provided by the Bank was not misleading, so the claim for negligent mis-statement also failed.

Further Developments

In January 2013, shortly after Judgment was given, the Financial Services Authority (as it then was) released a report on the outcome of its pilot scheme.

Included in that report was a section titled ‘Assessing Compliance with Regulatory Requirements’. This gave examples of what, in the FSA’s opinion, sales of the interest rate hedging products by banks should include for those sales to be conducted within the regulatory requirements.

The report also stated that “for the disclosure of break costs to comply with our regulatory requirements, the bank should be able to demonstrate that in good time before the sale, the bank provided the customer with an appropriate, comprehensible and fair, clear and not misleading disclosure of any potential break costs.”

Green & Rowley have since dis-instructed the solicitors acting on their behalf for the case at first instance and have appointed new solicitors to act in relation to an appeal.

Following an application, Lord Justice Lewison has granted Green & Rowley permission to appeal His Honour Judge Waksman QC’s Judgment on grounds of public interest. It is expected that an appeal will take place in October 2013 (coincidentally the same month that Graiseley Investments Limited & Ors v Barclays Bank plc, another interest rate hedging product case, is expected to be heard).

Very recently, the Financial Conduct Authority (which has superseded the FSA) wrote to the Court and both parties to the case seeking permission to make a submission to the court to offer clarity on its regulatory requirements.

Conclusion

Although the case was a success for RBS at first instance, permission to appeal has been granted and the matter has not yet reached a final conclusion. Even if the decision at first instance is upheld at the Court of Appeal, this case should not necessarily deter a person or company from pursuing a claim against a bank.

This case was fact specific (His Honour Judge Waksman QC said as much) and every case has different facts. The outcome in this case was determined by what was said between the parties and how the evidence was given.

This case highlights the importance of accurate evidence. Before bringing a claim, it is imperative that all relevant information is obtained. The evidence given by the claimants must also be consistent and not conflicting. The court is likely to look on contemporaneous documents taken from that period of time more favourably. To maximise an opportunity of success it is crucial that the evidence is properly prepared from the outset and the case is dealt with by a legal team that have the requisite expertise.

The Judge found both claimants to be intelligent and experienced businessmen, and described the swap they entered into as ‘straightforward’. Many potential claimants will not have the same knowledge and experience and many products entered into will be of far greater complexity.

At Steeles Law we have acted and continue to act for a number of clients involved in disputes with banks including the mis-selling of complex financial products. We have already secured significant settlements on behalf of clients.

If you or your business has entered into a hedging agreement, whether that agreement remains in place or not, we would like to hear from you. For a no obligation discussion about interest rate hedging products call Ian Robotham today.

Booked your holiday from norwich? Don’t forget your car parking!

Tuesday 30th April 2013 – Booked your holiday? Don’t forget your car parking! The Airport and car parking partner NCP have improved drivers’ experience at Norwich International Airport by enhancing the parking, drop off and pick up process in the Airport’s car parks in readiness for the start of a busy summer season.

With significant growth in the number of holidaymakers using the Airport expected this summer the Airport is working hard to reinforce its reputation as an easy, convenient, hassle free start to a journey. The developments have ensured that anyone coming to the airport to drop off or pick up passengers will be directed to a designated area in the short stay car park where 10 minutes’ waiting time is free of charge, unlike most other UK Airports.

Andrew Bell, CEO of Norwich International said: “We are always looking at ways to enhance our customer experience and these improvements will not only assist those dropping off and collecting passengers but also any passengers parking on-site too. The benefits of parking at the airport should not be underestimated; the short stay car park is conveniently located immediately in front of the terminal building and the long stay car park is just a few steps further, ensuring an easy start with no long transfer times and not a shuttle bus in sight! Both car parks benefit from barrier entry, regular patrols and CCTV and rates start from just £49.50 for 8 days, one of the best on-site rates in UK”

For more information on parking at the airport, please visit www.ncp.co.uk or call 0845 050 7080.

Be a Hero for EACH

Children’s Hospice Week runs from 26 April to 3 May and is the UK’s only awareness and fundraising week for children with life threatening conditions – it’s theme is Be a Hero!

East Anglia’s Children’s Hospices Royal Patron – HRH The Duchess of Cambridge in her first ever video message says ‘I hope you will join me this Children’s Hospice Week in supporting your local service.’

So why not be a hero for EACH’s Quidenham hospice here in Norfolk and consider the following ways of pledging your support:

  • Take on your own personal challenge and raise money for EACH.
  • Take part in an EACH event like our Ride for Life (or Walk) being held in Thetford Forest onSunday 19th May.
  • Hold an event for EACH at work.
  • Give 2 hours of your time to EACH to help with a supermarket collection.
  • Donate a bag of unwanted items to our shops.

As a company you could go one step further and pledge to make EACH your Charity of the Year for 2014.

For more information please visit our website www.each.org.uk or call the Norfolk FundraisingTeam on 01953 666767.