I came back from the Lincolnshire Food Festival full of energy, the event was fantastic and spending time with Levi Roots was great. I have also been made Business Professor at the Grimsby Institute. I am looking forward to embrace Norwich and Norfolk and do the same here….Contact me, I would love to hear from you.
The 2013 edition of the Legal 500, considered to be the leading independent guide to the legal profession, was released on 25 September with an unprecedented set of results for Leathes Prior.
The rankings show Leathes Prior now have three top tier practice areas, with Immigration and Debt Recovery joining Sport and in addition there are a further 14 areas in the East Anglian second tier, quite an achievement and reflective of the quality and level of service provided. The past 12 months have again proved exciting times for the firm as it continues to grow and excel in delivering legal services through its traditional core commerical and private-client services together with the range of innocative niche specialisms.
Key highlights from the 2013 edition include:
The Sports team, given a first tier ranking, continues to thrive as its boutique offering ‘Full Contact’ has a national following, and is praised for its ‘exceptional customer service’; Dan Chapman is an ‘amazing individual with outstanding knowledge’.
Debt Recovery also excelled with a first tier ranking, Darren Bowen’s team at Leathes Prior is valued for its ‘very attentive service, sound advice, and clear timescales’. Mike Barlow ‘impresses with his tactical and commercial flair’, and the ‘calm, collected, enthusiastic and driven’ David Richards also stands out.
In addition, Immigration receives a first tier ranking largely due to Tim Cary, who regularly sits as a judge in immigration cases, and is ‘excellent, with a robust but considered approach’.
The Corporate and Commerical team is ranked highly, with clients reporting ‘superb responsiveness, care, diligence, integrity and business acumen’ of Leathes Prior’s Paul Warman, Peter Sheppard and ‘rising star’ Richard Guthrie.
Within Commercial Litigation, Leathes Prior’s Mike Barlow is ‘efficient and responsible, providing sensible commercial advice’, and Darren Bowen ‘doesn’t miss any points and gives excellent advice’.
The firm welcomes a new ranking for Education, showing the team going straight into the second tier. The ‘responsive’ Mike Barlow, ‘outstanding’ mediator Martin Plowman and rising star Polly Langford are central to Leathes Prior’s schools team.
Within Intellectual Property, Leathes Prior’s team is built around IP expert Jonathan Chadd, and includes Mike Barlow, who has ‘extensive experience in franchising and licensing’. Rising star Kitty Rosser is also recommended.
Employment rightfully ranks highly, thanks to the ‘effective and efficient’ Dan Chapman who is said to have ‘exceptional knowledge and business acumen’; superbly supported by ‘authoritative and practical’ colleagues who provide ‘consistently good advice’. The firm’s innovative web-based ’employmentor’ service is ‘unrivalled in its value for money’.
Within Personal Tax, Trusts and Probate, Leathes Prior delivers ‘outstanding service with coherent advice’. For the administration of high-value estates and trusts, Hazel Gill is ‘second to none for speed and standard of work’. Also recommended are the ‘timely and approachable’ Tessa Bonser and William Riley, who provides ‘advice of the highest quality’.
Within the Regulatory and Defence field, ‘outstanding’ lawyer Tim Cary is a nationally recognised expert. The firm has a nationwide presence for motoring offences through its ‘Traffic Lawyers’ brand. Tim is also described as ‘robust and experienced’ leading a team that is ‘outstanding, and very attentive: they have an intuitive edge’. The practice ranges from minor offences to serious bribery, money laundering and corruption matters.
Within Insolvency and Corporate Recovery, the ‘practical and calm’ Adam McCaw is praised, and in Agriculture and estates, Leathes Prior’s ‘pragmatic’ team draws on the vast experience of Rob Sibley, William Riley, Darren Bowen, Paul Oldershaw and rising star Chris Hoxley.
In the field of Charities and not-for-profit, ‘the level of service is excellent’. William Riley’s team includes Hazel Gill and Tessa Bonser, who are ‘supportive and helpful’.
The firm’s Family team is said to be ‘prompt and proactive, and explains the options clearly’. Alisdair Douglas is ‘very knowledgeable, and guides clients through the process in a caring way’. He is one of Norfolk’s leading lawyers for complex divorce and Children Act matters.
Within Commercial Property Rob Sibley leads a ‘results-driven’ team at Leathes Prior whose standout recent work includes advising on a long-term lease of airport premises, worth £30m over its term. Chris Hoxley is a rising star.
We have been donating Off cuts of Rohacell to educational programmes for the past 13 years. Wymondham High School is just one of the many schools we have donated to along the way. We would like to say thank you to them for the mention in the latest issue of their school magazine! Check it out!
5,000 products were entered into this years Licensing Awards 2013, at The Grosvenor House Hotel, Park Lane and Icefresh were shortlisted in to the top 6 for Best Licensed Food or Drink Range, alongside the likes of Oreo Ice Cream, Cornetto Chocolates, J20 Confectionary, Pizza Express and Mickey Mouse – some massive brands and great innovation.
Icefresh Foods, a true David vs Goliath story, walked away with the Best Food and Drink range award – the biggest accolade they could ever achieve in their industry!
Brand Manager, Scott, continues the story, “It goes without saying the packaging design has given us the uniqueness that we needed in this competitive environment that has meant hundreds of engaged consumerson social media and hundreds of thousands of sales through Tesco, Sainsbury’s and Morrisons. Very well done to everyone at Naked Marketing for your contribution to making this happen”.
Positive signs for the Norwich market as overall demand is at its highest in several years due to a number of larger requirements coming to the market in H2 according to the new research from Bidwells, the uks leading property consultancy.
Projection for annualised growth reflects the fact that GDP has grown for the last two consecutive quarters (q1 0.3% and q2 0.7%) This quarter on quarter growth will provide businesses and consumers with the confidence needed to boost the economy. Certain locations are stronger than others but there is hope that with the ripple affect these will soon see the benefit.
The report highlights a growing regional trend amongst major corporates – the rise of the owner occupiers which “build for purpose” for example AstraZeneca’s decision to build its 750,000 sq ft head quarters at Cambridge Biomedical campus and Amlim Insurance with their 85,000 sq ft headquarters in Chelmsford in order to address the issue of the shortage of development in recent years.
The industrial market was slow during 2012 with take up falling well below the annual average in the Eastern region. 2013 is looking healthier due to large pre-lets pushing take up to within 12% of the overall total in 2012. The 625,000 sq ft pre-let to John Lewis at Magna Park in Milton Keynes has boosted activity.
A lack of new development is bringing forward refurbishment opportunities with a number of new refurbished buildings having attracted tenants over the last 12 months. Grade A stock has reduced further representing 4~% of overall availability in the industrial sector and 12% for office.
William Jones, Bidwells ” We have seen a recovery in rentals with prime rents in Norwich increase to £16.00 per sq ft, this is on the back of the largest deal in H1 – the 7,567 sq ft letting to PwC at 3 St James Court”
Great Yarmouth electrical engineers, Softstart UK, have pulled out all the stops and supplied high-tech equipment for a massive clean water project in Nigeria in double quick time.
Softstart was asked by a major contractor in the UK via the Nigerian Development Agency if they could provide a solution for a seemingly intractable problem. The agency is building a new water and sanitation system for Zaria City in Northern Nigeria. Currently only half of the city (population 500,000, twice the size of Norwich) has clean running water and less than a third has sanitation. The aim is to get these figures up to 100% by 2020.
“Obviously this will make a massive difference to health and hygiene. It will also improve the schools, hospitals and other services and help secure industry and commerce,” says Stuart Harvey, managing director of Softstart. “We were very keen to give this project our all.”
The issue Softstart had to address was when the giant medium voltage pumps would be switched on; they tend to drag down the (somewhat temperamental) mains supply causing major power outages. The solution was to build a control panel for each pump which brings them up to speed smoothly over a period of a couple of seconds, like the dimmer on a light switch.
“We needed nine individual systems,” says Stuart, “so to meet delivery dates on time we set up a ‘mini flow production line’ from initial order /design and build in May 2013 we built them in 14 weeks instead of the usual 26. Every person in to company got involved and we were bursting with pride when we dispatched them on their long journey this month.”
Norwich International Airport reports passenger growth for September 2013 Norwich International Airport has just recorded its busiest week of the year so far with passenger numbers in the week ending 15th September being more than 17% higher than the same period last year and with growth across all sectors.
A major contributing factor to the boost in passenger numbers has been the increased demand for KLM’s services to Amsterdam Schiphol. This follows the addition of a fourth daily rotation which provides improved connectivity and an even wider range of connecting destinations. Passenger numbers for the period are up 20% year on year.
The summer 2013 season has also seen a huge rise in holidaymakers, growing more than 58% year on year. This has been driven by Thomson First Choice who have more than doubled the number of holidays on offer from the Airport this year, adding new destinations and more frequencies to the most popular destinations. Other tour operators including Thomas Cook have also increased their volumes this year.
Helicopter passenger numbers also continue to outperform last year’s record level, underlining the vital role that the Airport plays in connecting the southern North Sea gas fields. If the level of performance is maintained the Airport expects to deliver yet another year of record offshore passenger growth. Recent investment in new lounge facilities in the terminal building ensures many of these passengers continue to benefit from a high quality experience when using the Airport. Operators Bristow, Bond, Dancopter and NHV are all based at the Airport and together operate some 25 flights on a daily basis to the platforms offshore.
Andrew Bell, CEO of Norwich International Airport said: “We are satisfied with the level of growth we have achieved so far this year, and we have worked very hard to ensure that passengers’ experience when travelling through the airport has also improved. We continue our efforts to attract new carriers onto new routes to ensure the Airport offers the best possible network choice to the people of the region, whilst maintaining excellent levels of service.”
Ends
Huge congratulations to Ginny Colman from Norwich after winning two VIP tickets to see Norwich take on Aston Villa on Saturday 21st September 2013. The prize includes a three course pre match meal, luxury seating, half time refreshments and a matchday programme.
Thank you to everyone who entered the competition and helping us to raise even more cash for our 2013 charity Red Balloon Learner Centres.
A Framingham Pigot based commercial finance consultancy whose success is directly related to helping other local businesses, and which has been recognised for these achievements as finalists in the UK Business Moneyfacts Awards for the past two years, has just secured the professional services of three new recruits, increasing their East Anglian consultancy team to 19.
The three founding Directors of B2B Cashflow Solutions Ltd, who themselves have over 80 years of experience in commercial finance and banking, established the business 7 years ago to assist local businesses ‘bridge a widening gap’ with securing funding for growth, acquisitions and working capital.
Since then Ian, Nick, and Simon have grown the business by developing a diverse package of funding solutions delivered through their growing team of highly experienced ex-bank Associates and Consultants.
The latest recruits are no exception and similar to existing team members have been hand-picked by the Directors based on previous working relationship, reputation and recommendation.
Paul Walsingham, Brian Chester, and Paul Dowman all put pen to paper on the same day which probably represents the firm’s most significant statement of intent to date.
Paul Walsingham has worked in the commercial finance industry for nearly 30-years for major corporations including RBS, GE Capital and Societe Generale.
Brian Chester has been a finance broker since 2002, previously developing his finance expertise with RBS group, Chartered Trust and others.
Paul Dowman specialises in developing relationships with dealer networks throughout East Anglia. He joins B2B having recently left his role as Director of another local brokerage; Credo Asset Finance. Paul’s career includes roles with ABN Bank, and Morgan Grenfell.
Director Simon Reynolds explains ”The Bank of England Trends in Lending Report to July evidences that the annual rate of growth in the stock of lending to UK businesses continues to be negative with the stock of lending to both small and medium-sized enterprises and large businesses also contracted over this period.
We continue to experience a steady increase in perfectly viable businesses being referred to us because they are failing to secure the financial support they need to invest and grow while others are increasingly struggling to generate sufficient cash to meet daily working capital requirements, and to service debt.
Our business is reacting to this need by constantly improving our products and services and recruiting highly experienced financial solutions providers to deliver these at a local level.
”Our recent financial year-end in August evidenced our strongest performance of our seven year history, breaking the £0.5 million income turnover barrier for the first time. This derived from lending, and other financial projects for our business customers with a value in excess of £13 million. We are confident that our growing team and growing reputation will continue to drive strong growth.”
”The added value of course is that the growth success of our business is directly related to our ability to help other local businesses grow.”
Caroline Williams CEO of Norfolk Chamber works with Simon on the Business Finance Group panel and commented ”I am aware from a number of Norfolk Chamber members and professional partners that B2B Cashflow Solutions plays a significant role in supporting the banks and accountants with alternative finance solutions for local businesses. The fact that they continue to grow their consultancy team is an indication of the key role intermediaries play in providing alternative funding solutions when traditional mainstream providers fail to support our SME’s”
SDR 20.09.13
After graduating from the Peter Jones Enterprise Academy I was unsure as to what career path to take. The course gave a fantastic insight into the business world and enabled me to meet Simon Linstead, one of the course mentors.
Simon and I worked together on various areas of my course and I am glad to say surprised me by offering an Apprenticeship at Nurture Financial Planning. The apprenticeship will allow me to gain experience in all areas of the business including administration, marketing, research and client presentation. Ultimately I hope it will lead to my qualification as an Independent Financial Adviser.
I really feel that apprenticeships offer far more learning potential compared with the classroom plus getting paid for learning is always nice for a student!
Most people associate apprenticeships with industries such as engineering, plumbing etc., but I think more businesses should adopt this method of recruitment and training, regardless of what sector they are in. Its probably the best way to learn and one that gains a recognised qualification.
George Spicer – Trainee Financial Adviser
Steeles Law is once again exhibiting at the Diss on View business exhibition, organised by Diss Business Forum (DBF) in conjunction with main sponsor Saffron Housing Trust.
We invite all clients and contacts in the Diss area to visit us at stand number 21 at the event, which takes place on Friday 20 September, 1.30 – 5.00pm at the Park Hotel, Diss.
Visitors can also book in to attend a networking brunch from 11.30am – 1.30pm before Neil Howard, Diss Town Mayor, opens the exhibition at 1.30pm. At the end of the day, there’s another opportunity to combine business with pleasure at a Cocktail Workshop from 5.30pm.
Details of the day and booking forms for both networking events can be found on the DBF website www.dbf.org.uk.
We look forward to seeing you there.
NORWICH, UK, Tuesday 17 September 2013
Norwich Airport and aviation engineering firm KLM UK Engineering launch the Norwich International Aviation Academy
New state of the art facility will provide a centre of excellence to the aviation industry for education and skills training, delivered in partnership with the region’s education groups and local authorities
Norwich International Airport has teamed up with its largest tenant operator, aircraft engineering firm KLM UK Engineering (“KLMUKE”), to develop the concept of an Aviation Academy to be based at the Airport site. The concept is supported by a core group of founding partners which includes the University of East Anglia, the TEN Group, New Anglia local enterprise partnership, EAGIT training, Norwich City Council and Norfolk County Council.
The need for such a facility was originally identified by KLMUKE and the Airport in order to enhance and expand KLMUKE’s existing training operations on the Airport industrial estate. KLMUKE currently employ over 375 members of staff, made up in excess of over 200 skilled engineers at the Airport and have up to 40 apprentices in training at any given time. Their future expansion in Norwich is partly dependent on the availability of skilled workers.
A further catalyst for the concept is the Airport’s ambitious Aeropark project, which received planning permission in July 2013. This development project on the north side of the airfield kicks off with a 160,000 sqft hangar and head office development for Air Livery, the leading aircraft painting firm. Latest figures show the Aeropark could create 1,400 jobs and generate over £50m of benefit in the local economy when fully developed. To realise this benefit, the ability to provide a skilled workforce is crucial, and the Aviation Academy will form a vital part of the strategy.
The needs of the wider industry underpin local demand for skilled aviation workers. The 2013 Boeing Pilot & Technician Outlook, a respected industry forecast of personnel demand, projects a requirement for 556,000 new maintenance technicians to maintain the new airplanes entering the world fleet over the next 20 years. In Europe that would be 108,200 in addition to the exciting jobs in Maintenance not to be mistakenly mixed-up with the labour demand in the aircraft new build industry.
The concept for the Norwich International Aviation Academy is one of a pioneering centre of excellence for education in aviation skills. The Academy will enhance the region’s reputation and lead the training and development of the next generation of aviation professionals.
The partners hope that the Academy will inspire individuals to become highly skilled in their chosen field and be ready to take on leadership and expert roles in the aviation community throughout the world.
Through creating a ‘real world’ learning environment that includes a full size aeroplane and using innovative teaching techniques, the Academy will raise the standards of learning within the aviation industry, while offering a broad education that will attract both local and international students.
Andrew Bell, CEO of Norwich International Airport, said, “One of the Airport’s core strategic objectives is to become a thriving centre of excellence in the aviation Maintenance, Repair and Overhaul business. This objective is core to the Airport’s long term sustainability for the benefit of the region, at a time when many regional airports across Europe are struggling and some are closing their doors for good. To achieve this objective the Airport must be able to offer the complete package to attract new business. That means flexible flight operations, which are available now. It means bespoke, affordable facilities, which the new Aeropark development can provide. Lastly, and crucially, it means the settled, skilled workforce that any business looking to relocate or grow will require. The Aviation Academy will demonstrate to new business that these skills can be delivered efficiently, cost effectively and locally. At the same time the Academy will help businesses like KLM UK Engineering who are already at the Airport to realise their potential”.
Paul Chun, MD of KLM UK Engineering, comments, “To flourish our business we are highly relaying on the support of the local community. Therefore we are keen to interest people in the community for a career in general engineering and also specifically in aviation. We would particularly like to encourage young girls and boys to consider our apprenticeships or aviation graduate programs as a start for an inspiring career. However, to meet the learning requirements of a new generation means a fundamental change in how education and training is approached in aviation. An inspiring learning environment and innovative solutions focused on new digital technology will be needed. The integral approach with education experts, local government and industry is an ideal start for success. I am very excited about the Norwich International Aviation Academy, it will position Norwich firmly on the Aviation Industry map. To interest future generations for jobs in Aviation is crucial for a sustainable growth for our industry”.
Chloe Smith MP adds, “This is a good move and very important for Norwich. As founder of Norwich For Jobs, the local campaign to get young people into work, which is backed by KLM UK Engineering and fifty other firms so far, I strongly support the proposals for an Aeropark which could create thousands of jobs in the local economy. To do that, we need more skilled engineers and the Aviation Academy will show we can do this in Norwich. I applaud the partners for working together to achieve this. I’d urge people interested in a great career to sign up.”
Alongside the Airport and KLMUKE, a core group of founding partners has been established who will develop the Aviation Academy concept. This group includes:
• EAGIT training, who are currently based at the Airport industrial estate and who work with KLMUKE to fulfil their current apprenticeship training needs • The TEN Group – The Transforming Education in Norfolk (TEN) Group, which incorporates City College Norwich, a number of local academies and the new engineering-focussed University Technical College Norfolk (opening September 2014) • The University of East Anglia (UEA), currently top ranked for student experience in the UK and offering degree courses in energy engineering • New Anglia Local Enterprise Partnership (LEP) • Norwich City Council • Norfolk County Council
Partners Quotes Chris Starkie, managing director of the New Anglia Local Enterprise Partnership, said “We see clear growth potential for the aviation cluster around Norwich International Airport and it is vital local people are given the chance to gain the skills they need to work in this growing industry. That is why the aviation academy is so important to raise the profile of the sector locally and nationally, and lead the training and development of the workforce. This is a really good example of industry and academia working in partnership and a project we are delighted to support”. Norwich City Council – Councillor Brenda Arthur, leader of Norwich City Council, said: “The launch of this project is a positive step forward in creating high quality apprenticeship and training opportunities in the area. We look forward to working with partners in realising the benefits the Aviation Academy will bring, both to the job market and the wider economy.” Norfolk County Council – George Nobbs, Cabinet Member for Economic Development and Leader of Norfolk County Council, said: “The Aviation Academy is really exciting news and is the sort of thing we’re working towards at Norfolk County Council. I salute the Airport and KLM UK Engineering. This is fantastic news for Norfolk. In the fullness of time it will provide important skills for young people and will become the European centre for aviation engineering. When we talk about improving skills, the aviation academy is a perfect example of what we mean. I believe that the aviation academy will grow and grow to provide lasting benefits to young people and prosperity to the county and region as a whole. Norfolk County Council is 100% behind it!”
Prof Phil Gilmartin, dean of UEA’s Faculty of Science, said: The University of East Anglia is proud to be one of the founding partners of the Norwich International Aviation Academy; this is a very exciting and important initiative. In this new Academy the UEA will work with KLM UK Engineering, Norwich International Airport, and other partners, to deliver top class aviation engineering training in Norwich which we expect to boost local employment and the local economy. A particular goal for UEA will be to ensure that students working at the new Academy receive education and training of the highest possible standards and quality. This will build on the UEA’s recent programme of investment in new staff and facilities for its new engineering Undergraduate and Post-graduate degree programmes, the latter of which is now in its’ second year. This new partnership provides a similar opportunity for the University to contribute to regional business and commercial needs for of a highly skilled workforce including graduate engineers in the aviation industry. The initiative will benefit from academic expertise within our existing engineering programs as well as within our Schools of Mathematics and Computing Science at the UEA.
David Shorten Chief Executive at EAGIT, said “EAGIT is delighted to be working with KLM UK Engineering and the other partners to develop this important project. Engineering skills are key to our economy and the Aviation Academy will ensure that Norfolk is central to the development of skills provision in this critical area.”
Dick Palmer, Group Chief Executive Officer, Transforming Education in Norfolk (TEN) Group, commented: “The Aviation Academy will provide an invaluable addition to Norfolk’s expanding training capacity in a cluster of key growth sectors – aerospace, advanced engineering and energy – where there will be a long-term demand for local people with the skills needed by these industries. TEN Group is delighted to be part of this exciting development and to be able to offer our experience and expertise in support of the new Academy.”
***ends***
Notes to editors
About Norwich International Airport
Norwich International Airport was privatised in 2004. Norwich City Council and Norfolk County Council sold a majority stake in the business to Omniport, a UK based regional airport operator.
The Airport currently handles around 440,000 passengers per annum and offers direct scheduled flights to Amsterdam, Manchester, Aberdeen, Edinburgh, Exeter, Newquay, Jersey, Guernsey and the Isle of Man, with connections through Manchester enabling passengers to reach Belfast, Glasgow, the Isle of Man and Inverness. Passengers can reach over 600 destinations worldwide through award winning hub Airport Amsterdam Schiphol with KLM. Holiday flights operate to the Canary and Balearic Islands, Turkey, Greece, Bulgaria, Italy and Madeira.
The Airport is a base for 4 offshore helicopter operators (Bristow, Bond, NHV and Dancopter). It is also home to KLM UK Engineering, a major MRO business, as well as Air Livery.
The Airport teamed up with Cambridge-based developer Wrenbridge in 2012 to develop Norwich Aeropark, a 100 acre aviation related development project on the north side of the airfield. The first development was confirmed in 2012 for a new production facility and headquarters for aircraft painting firm Air Livery. Planning permission for this facility, and the development of the wider site, was obtained in July 2013.
About KLM UK Engineering
KLM UK Engineering Limited is a leading regional – and narrow bodied aircraft Maintenance Repair Overhaul (MRO) centre providing EASA Part 145 services. KLMUKE is wholly owned subsidiary of KLM Royal Dutch Airlines and part of the Air France Industries KLM Engineering & Maintenance MRO network and their Subsidiaries and Joint Ventures. KLM UK Engineering’s main base is at Norwich International Airport with services including base maintenance, line maintenance, component sales, technical training and decommissioning on Boeing 737, Fokker 50/70/100, BAe 146/Avro RJ and Airbus A320 Family, with a facility comprising of 3 hangars, 8 bays and an extensive on- site component workshop. KLM UK Engineering has been based in Norwich for 40 years and employs approx 375 people and prides itself on having an experienced and skilled work force, delivering a superior service and high quality product.
Other background Boeing Pilot & Technician Outlook 2013 As new-generation airplanes come to dominate the world fleet, airplane reliability will improve and maintenance check intervals will lengthen. Although this trend will moderate demand growth, global demand for technicians remains significant. Emerging markets that currently recruit maintenance technicians from outside the region will have to develop a strong foundation for developing and training qualified technical personnel from within the local workforce. The need for maintenance personnel is greatest in the Asia Pacific region, which will require 215,300 new technical personnel. China’s requirement will be the region’s greatest, with a need for 93,900 technicians. Airlines in Europe will require 108,200, North America 97,900, the Middle East 53,100, Latin America 47,600, the Commonwealth of Independent States 18,000 and Africa 15,900 technicians.
https://www.boeing.com/boeing/commercial/cmo/pilot_technician_outlook.page
Contacts
Sue Moore Head of marketing and travelSue.moore@norwichinternational.com +44 (0)1603 428820
Debbie Edwards Marketing assistantMarketing@norwichinternational.com +44 (0)1603 420850
Annabel Love PA To Senior Managers / Events & Marketingannabel.love@klmuk.com +44 (0)1603 254511