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Celebrate Christmas at Dragon Hall

Christmas Party Package (40-120 guests) • Exclusive hire of the Great Hall from 18:00 until midnight • Exclusive hire of the Foyle Gallery for dancing • Use of the in-house PA system for music and roving microphones for speeches • One arrival drink per guest • A selection of festive canapes on arrival (nine per guest) • A licensed pay bar* £45.00 per person Christmas Dinner Package (40-90 guests) • Exclusive hire of the Great Hall from 18:00 until midnight • Exclusive hire of the Foyle Gallery for dancing • Use of the in-house PA system for music and roving microphones for speeches • One arrival drink per guest • A selection of festive canapes on arrival (three per guest) • Two-course festive dinner, with tea and coffee • Optional wine packages are available as well as a licensed pay bar* £69.00 per person *A £300 minimum spend applies to the licensed pay bar

Recycle now – don’t waste the opportunity

Recycle Week is taking placing this week (October 17-23) with the focus on making sure we are recycling correctly and we are all playing our part in helping to preserve the planet. Norfolk County Council is backing the message of this national campaign – ‘Let’s Get Real’ – challenging perceptions and myths around recycling, dealing with different materials, targeting contamination and improving volumes of recycling. Great progress has been made in Norfolk in recent years. For example, for the period 2021-22:

  • Recycling rates increased by 2.1 per cent to 44.2 per cent
  • Customer satisfaction rates at recycling centres increased one per cent to 83 per cent
  • Fly-tipping was down by 4.5 per cent to 10,761 reported incidents.

However, there is still much to be done with some materials that could be recycled simply going to waste – as set out in a recent analysis of waste bins  in the county, conducted by the Norfolk Waste Partnership, which found that:

  • 30 per cent of all plastics found in rubbish could have been recycled in the household  recycling bin
  • 79 per cent of all cardboard found in general ‘residual’ waste bins could have been recycled
  • 99 per cent of glass in rubbish bins could have been recycled.

Among the myths often peddled are that recycling is difficult or confusing, that putting materials in the wrong household bin just won’t matter and that recycling waste makes little difference. The facts are that following a few simple guidelines will ensure that your household waste will be recycled and correctly disposing of your waste in the right bin could potentially save tonnes of waste from being contaminated. In addition, there are many items that can be separated for recycling at Norfolk’s 20 Recycling Centres, such as small electricals, textiles and household batteries. Household recycling is making a massive difference – with waste being used in new products, reducing the need for raw materials, limiting the amount that  that is thrown away and reducing the impact of greenhouse gases which are causing climate change. Norfolk County Council Cabinet Member for Environment and Waste, Councillor Eric Vardy, said: “We all need to think about how we dispose of all our waste. There are many simple ways of recycling that are effective in conserving resources and are making a real difference in protecting the environment. “The issue of recycling has never been more urgent, and we can all play a part by following just a few simple steps to making a very real impact in reducing greenhouse gases and helping to address the issues of Climate Change. When it comes to recycling, we mustn’t waste the opportunity.” For some tips on reducing your waste go to: https://www.norfolk.gov.uk/rubbish-recycling-and-planning/rubbish-and-recycling/reduce-your-waste The County Council provides a free service at the Recycling Centre for household waste for items such as garden waste, furniture, carpets, general waste, electrical items, cardboard, paper, metals, textiles and cooking oil, with a full list available on its website at: https://www.norfolk.gov.uk/rubbish-recycling-and-planning/rubbish-and-recycling/types-of-waste-we-accept. For recycling and disposal of DIY type materials there is a charged service at the Council’s Recycling Centres:  https://www.norfolk.gov.uk/rubbish-recycling-and-planning/rubbish-and-recycling/diy-waste Check out your local bin collections and recycling banks at: https://www.norfolk.gov.uk/rubbish-recycling-and-planning/rubbish-and-recycling/bin-collections Repair, reuse and recycling options across Norfolk are signposted with an innovative search tool called ‘Bin Genie’ (www.norfolkrecycles.com/where-can-i-recycle/bingenie). For general information go to: Rubbish and recycling information for Norfolk – Norfolk County Council

Unblocktober

Unblocktober is a national campaign that runs throughout October to increase awareness around how we can improve the health of our sewers, watercourses and seas by watching what goes down the drain Anglian Water estimates that at any one time, there is approximately eight Olympic-sized swimming pools of FOG in our networks. Blockages of this kind reduce the much needed capacity in sewer pipes and lead to flooding and potentially serious pollution incidents affecting the local environment. All food serving establishments have a duty to ensure they have the correct grease trap installed and that it is maintained and cleaned throughout the year. If found to be causing a blockage, an FSE could legally be asked to close their premises while repairs are carried out. In addition to this, they could be re-charged for the cost of removing the blockage and even prosecuted if the issues persist. Anglian Water works in partnership with Environment Compliance & Services (ECAS) to help businesses install the correct grease trap and dispose of FOG correctly. ECAS helps to deliver training to businesses to ensure staff have the right knowledge and the business remains compliant. ECAS can also help businesses to install and maintain the correct grease trap. To date, these grease traps have prevented 1,148 tonnes of FOG from entering its sewers. There is also a circular economy solution in place via a number of commercial catering schemes that offer a financial incentive to food serving establishments, for their used FOG. The used FOG can be converted to biodiesel, benefitting the environment while rewarding FSEs. Many waste carriers will collect used FOG for free. So, while there will be an initial cost for setting up a grease trap and disposing of FOG, businesses could save a significant amount long term whilst preventing harm to the environment – a win/win outcome! As part of its purpose to bring environment and social prosperity to the region, Anglian Water continues to work in partnership with ECAS and food service establishments to ensure FOG is disposed of correctly and legally.  As one of the fastest growing regions in the UK, it is vital that everyone plays a part in saving our sewers, drains, watercourses and seas. With over 70,000 food service establishments (FSE) in the region, we are particularly keen to work with these businesses on how fat, oil and grease (FOG) and food waste should be properly and legally disposed of. Anglian Water is currently working with more than 3,000 FSE’s, 70% of which have now installed the correct grease traps and are compliant. We caught up with Marc, one of our senior environmental inspectors, visiting The White Swan community pub in Gressenhall – https://www.linkedin.com/posts/anglianwater_working-together-with-the-white-swan-keep-activity-6990221272953540609-6K2O/?utm_source=share&utm_medium=member_desktop Image credits – Chambers Canva Pro  

Bat’s the way to do it! The Caped Crusader is swooping into action for a day of Batman-themed fundraising

Batman is swapping Gotham City for Long Stratton and hoping to inspire a day of superhero fundraising for East Anglia’s Children’s Hospices (EACH). The legendary crimefighter is swooping into No. 5 Hair Studio for the special event on Saturday, 29th October. Owner Mel Storer-Needham is supporting EACH because her salon, which she opened earlier this year, is next door to the charity’s shop in Ice House Court. Husband Mark will be dressing as Batman and hoping others follow his lead, don masks and become Caped Crusaders. There will also be a raffle with bat-themed goodies up for grabs. Mel said: “The idea first started when Mark dressed as Batman for the Wymondham carnival in 2016. “Every year since, we’ve tried to raise money for charity and this year, with my salon directly next door, it made sense to support EACH. “Mark will be pulling on his cape and appearing as Batman from 12pm until 4pm. It seemed an appropriate theme, given that it’s Halloween. “Weather-permitting, Long Stratton Motors, the dealership directly opposite, has also kindly agreed to loan us a full-size black sports car, which looks something like a Batmobile. It should be a real eye-catcher.” Mel and Mark are creating two Batman hampers, which will be raffle prizes on the day. Tickets, which cost £1, are available from No. 5 Hair Studio and the EACH shop. The draw will take place at 4pm. The couple also have cardboard Batman face masks, which they are selling for £2. These are also available from both premises. Image credits EACH

Change of Address for Larking Gowen’s Holt Team

Accountancy firm, Larking Gowen, is moving its Holt office from Bull Street to Grove Lane in the town. The Bull Street office will be closed from Friday, 21 October, with the new office opening on Monday, 7 November. Larking Gowen Partner, Phil Moy, said: “The firm has been looking to relocate for some time, to find an office space that’s more suitable for both our clients and our people. “This is exciting news for us. The new office offers a modern, open-plan working environment as well as better meeting spaces and parking. “We can confirm that all employees and partners will be relocating to the new office, and our clients will be dealing with the same team as before. We’re working hard to keep all disruptions to a minimum, but there’ll be a transition period from the 21 October to the 7 November when our Holt office will be unavailable to clients. “We’d like to thank you for your patience, and if this causes any issues, please get in touch with your usual contact.” Larking Gowen’s new address in Holt is: 80 Grove Lane, Holt, NR25 6ED. Image provided by Larking Gowen

“EACH has been vital in helping us navigate how to be a parent to a child who is no longer here, as well as helping put our lives back together” – Ava meant the world to Fiona and Luke

Parents whose baby daughter died after just 25 days have spoken of the “vital” support they receive from East Anglia’s Children’s Hospices (EACH) Fiona and Luke Gibbons suffered the “most devasting experience possible” but say the charity is helping them put their lives back together. Little Ava weighed just 1lb 13oz when born prematurely after 24 weeks and five days, in January 2022. She put up a fight and surprised doctors with her strength, despite having under-developed lungs and being on a ventilator the whole time. However, she lost her brave battle and died within a month. Fiona and Luke were referred to EACH and Fiona has been having regular, invaluable sessions with counsellor Andy Jaggard at The Nook, in Framingham Earl. Luke has also accessed some groups and attended events with his wife. “Ava was our first child and meant the absolute world to us,” said Fiona, a Postgraduate Research Officer at the University of East Anglia. “She was born prematurely, which was incredibly frightening for us. I went to the hospital after some discomfort and she was born within an hour and a half. “From the start, Ava was feisty and a real fighter. She came out moving her arms and legs and even gave a little squeal, which is apparently unusual for such a premature baby. “She was 1lb 13oz, which we were told was a good weight for her gestation, and fought for the entirety of her 25 days. “She was a wriggler through and through, always moving around – even when the doctors and nurses had given something to sedate her. “They were constantly amazed by her strength and she won over the nurses with her cheekiness. “She had the most beautiful eyes and a surprisingly thick head of soft strawberry blonde hair. “I got to hold her for the first time on day 13 and they were the most special three hours of my life. The next time we got to hold her were in the hours before she died. “Luke and I both got to have skin-to-skin with her and, while totally heart-breaking, it was also incredibly special.” Ava spent her entire life in the neonatal intensive care unit (NICU) at the Norfolk and Norwich University Hospital. “For us, the hardest thing about that was all the beeps and alarms,” said Luke, 42. “We never knew what they meant and you didn’t know whether to be worried or not. “Having to leave her behind each day was heart-wrenching, but we knew we had to try and look after ourselves, too. “We were thinking in the long-term, hoping Ava would eventually come home with us. Had we known we would have such a short time with her, we would have spent every minute we could with her.” When the end came, everything happened quickly and the couple stayed at the hospital to say their goodbyes. “Before we knew it, we were being told Ava would not survive and everything happened within 17 hours,” said Fiona, 39. “This has been the most devastating experience possible. “Ava was so loved and such a wanted child. “Having tried to conceive for so long, after a long road of infertility and IVF treatment, we were so excited to plan this next step in our lives. We feel lost without her and our lives feel like they have stopped. “It’s been so hard for our families, too, having already experienced a very difficult period of time. “I lost my younger brother to cancer in November 2020. Learning how to navigate loss and the change in direction has been really hard for us.” Fiona and Luke were referred to EACH by the family care team at the hospital and put in touch with Andy. “Andy was brilliant from the off,” said Fiona. “He was in touch within a week and helped us make more memories with Ava (casts, ceramics and canvases), as well as just listening as we tried to figure out what to do for the funeral. “I’ve been having regular counselling with him ever since and we’ve also joined EACH’s Bereavement Support Group. “Andy has been vital in helping me navigate how to be a parent to a child who is no longer here, as well as helping put my life back together. “EACH has been fantastic in its support and we’ve been able to participate in a number of events since losing Ava. “Everyone we have come into contact with is understanding and takes the time to listen and hear our story.” Fiona and Luke, who live in Bowthorpe, have since thrown themselves into fundraising, supporting both the NICU and EACH. “We want to ensure that Ava’s life continues to makes a difference,” said Luke, who also works at the University as Head of Undergraduate Admissions. “We raised nearly £2,400 for the NICU in the early days and it’s going to help them to improve the facilities in one of the bedrooms for families who have to go through what we did. Fiona also did the Norwich Bubble Rush in July with ‘Ava’s Army’ and they raised over £500 for EACH. “Although times are tough for people financially, we hope to be able to continue fundraising in some form in the future.” Image credits – EACH

Lotus Emira named ‘Sports car of the year’ at prestigious news UK motor awards 2022

  • Lotus wins national award, voted for by The Sunday Times, Driving.co.uk and Times LUXX
  • The Emira “marks a quantum leap for the brand in terms of technology, comfort and refinement”
  • Award collected at London ceremony by Lotus Head of Brand Marketing, Nigel Bromley

A year after Lotus was honoured as ‘Manufacturer of the Year’ at the News UK Motor Awards 2021, the Lotus Emira has brought another award back to Hethel, having been named ‘Sports Car of the Year’ at the prestigious News UK Motor Awards The award was received on behalf of Lotus by Nigel Bromley, Head of Brand Marketing, from David Green, Motoring Editor for The Times LUXX magazine and John Pienaar, Times Radio presenter and political journalist an exclusive ceremony in London. In the citation from the judges, who included a number of highly respected motoring writers and commentators, the Lotus Emira was praised as “not just brilliant to drive but also marks a new chapter in the manufacturer’s history as its final petrol car. And while Lotus has a fine history of making true drivers’ cars, the Emira marks a quantum leap for the brand in terms of technology, comfort and refinement.” Nigel Bromley said, “It was a privilege to represent US LOT and receive this award on behalf of Lotus at such a prestigious event where the very best of the automotive industry is honoured. This award recognises not just the Lotus Emira but also everyone who has worked so hard to create this very special car.” On behalf of the judges, Will Dron, editor of Driving.co.uk, said: “Lotus’ last ever petrol car would be significant in its own right but there was added pressure in that it replaces the brilliant Elise, Exige and Evora. Amazingly, the team at Hethel have made the Emira just as fun to drive while also addressing what appeared to be afterthoughts on the old models, namely comfort, convenience, refinement and technology. What we’ve got here is a proper rival for the Porsche Cayman, with all the attributes a modern sportscar buyer demands.” The Lotus Emira is the all-new mid-engined premium sports car that perfectly embodies the ongoing transformation of the Lotus business and brand. It features all the hallmarks that the automotive world has come to expect from a Lotus – striking design, thrilling dynamic performance delivering best-in-class ride and handling, outstanding aerodynamics and an unrivalled driving experience. Powered by either a 2.0-litre turbocharged ‘i4’ or a 3.5-litre supercharged V6 engine through a manual, automatic or Dual Clutch Transmission, the Lotus Emira accelerates to 0-60mph in 4.2 seconds before reaching a top speed of 180mph. Images provided by Lotus

History with a future: The Lotus Evija Fittipaldi

  • Limited-edition Evija celebrates 50 years since race legend Emerson Fittipaldi and Team Lotus won F1 Drivers’ and Constructors’ Championships
  • New version of pure electric hypercar commemorates iconic five decades of black and gold colour scheme of Lotus Type 72 race car
  • Emotive design details include rotary dial crafted from recycled original Type 72 aluminium, plus Fittipaldi signature hand-stitched on dashboard
  • World premiere event at Hethel, UK, with Emersion Fittipaldi as guest of honour
  • Eight cars now in build, all sold with first customer deliveries early in 2023
  • Latest project from Lotus Advanced Performance
  • Test driven by Formula 1 World Champion Jenson Button

The world’s most powerful production car – the stunning Lotus Evija hypercar – now delivers even more exclusivity and desirability. Inspired by the past to enhance the future, Lotus has unveiled the Evija Fittipaldi, a tribute to one of the greatest car-and-driver pairings that Formula 1 has ever seen. That driver is, of course, Emerson Fittipaldi, the young Brazilian racer who joined Lotus and became a legend, cementing his place in F1 history in 1972. Behind the wheel of the now-iconic Lotus Type 72 and winning five of that season’s 11 races, Fittipaldi secured the Drivers’ Championship for himself and the Constructors’ Championship for Team Lotus. Exactly 50 years on, the Lotus Evija Fittipaldi is a fitting celebration of that partnership. Just eight examples of the all-electric two-seater are being hand-built at Hethel in Norfolk, UK – the global HQ of Lotus sports car design and manufacturing – and all are sold. Customer deliveries will begin early next year. It is the latest project from Lotus Advanced Performance, the bespoke design and experiential division of the business launched earlier this year.   Showcasing the world-famous black and gold colour scheme – also 50 years old in 2022 – the hand-painted exterior and numerous other unique design features have been created to commemorate this amazing collaboration. They include a hand-tinted plan view of the Type 72 etched into the exposed carbon fibre roof, and Fittipaldi’s signature hand-stitched into the dashboard. And perhaps the most emotive detail of all is the rotary dial on the floating central instrument panel. It has been hand-crafted from recycled original Type 72 aluminium, ensuring a genuine piece of the iconic F1 racer is part of each Evija Fittipaldi. Such a special car deserved a special world premiere; customers, their families and other VIP guests have taken part in an exclusive, once-in-a-lifetime experience day at Hethel to celebrate the launch of the new car and the iconic Type 72. Guest of honour was Emerson Fittipaldi himself, who said: “It’s fantastic to be back at Hethel for such a special occasion. I’ve really enjoyed being a part of this project and it’s been a wonderful experience revealing the car to some of the new owners. Having the opportunity to drive both the Evija Fittipaldi and my championship-winning Type 72 Formula 1 car on the test track at Hethel has been an incredible experience.” Other highlights of the day included the first time in history that all eight surviving examples of the Type 72 – hence the number of Evija cars being built – were brought together in one place and run on the Hethel test track. Simon Lane, Director, Lotus Advanced Performance, commented: “The word ‘legend’ is often overused, but this project has brought together the Lotus Evija hypercar, Emerson Fittipaldi, the Type 72 race car and our brand’s celebrated Formula 1 heritage. No argument, that is four legitimate legends, all collaborating to deliver a truly unique hypercar and a world premiere that was a real ‘pinch yourself’ moment.” He added: “Production of the Evija has commenced at Hethel, and these eight cars are a very special celebration of this important moment in our history.” The bespoke specification of the Lotus Evija Fittipaldi starts with its unique paint finish, which includes its designation written on the body work in gold lettering to the side of the rear window. Complementing it are black and gold ‘Type 72’ wheels complete with anodized centre lock surrounds – red on the left side of the car and green on the right – as well as black and gold brake calipers. Decals that celebrate the Type 72’s race victories from the 1972 season are presented on the active rear wing, while a number 8 has been applied to the B-pillar. Fittipaldi raced with that number on his car during the 1972 season, including for his win at the British Grand Prix. A carbon and gold Lotus nose badge completes the exterior styling. Inside, the theme of luxury and bespoke design continues. Black leather interior with gold contrast stitching can be found throughout the cabin, along with exclusive roof liner stitching, plus gold finishes to the air vent surrounds, centre rotary dial, start/stop button and pedals. The car has been developed with the generous support of Classic Team Lotus, the historic motorsport business run today by the family of Lotus founder Colin Chapman to maintain and operate Lotus F1 cars. Also based in Hethel just across the road from Lotus, it hosted the gala dinner at the launch event. Clive Chapman, Managing Director, commented: “Emerson Fittipaldi and my father enjoyed a very special relationship, and their spectacular success was a brilliant team effort by the dedicated designers and mechanics at Team Lotus. One of motorsport’s most admired drivers, it is always emotional whenever Emerson is reunited with the Lotus Type 72, which he describes as the greatest car he ever raced.” He added: “Bringing together the Lotus Evija, the Lotus Type 72, the black and gold livery and Emerson Fittipaldi, all in celebration of his World Championship victory 50 years on – need I say more?” Despite its incredible power and performance, the driver remains at the centre of the Lotus Evija experience, just as it was for the Emerson Fittipaldi and the Type 72. The technical specification and performance figures of the Lotus Evija Fittipaldi are truly astonishing; more than 2,000 PS makes it the most powerful series production car in the world, creating more than 1,700Nm of torque. The 0-62 mph (0-100 km/h) is completed in under three seconds, and 0-186 mph (0-300 km/h) takes nine seconds from a standing start. The limited maximum speed is 217 mph (350 km/h). The full technical specification is detailed in the table below. From one world champion to another, earlier in the week Jenson Button visited Lotus to test drive the Evija and Emerson’s Type 72 on the famous Hethel test track. It was the first time Jenson had seen the Evija in production and took one out on track to give it a shake down before the launch of Evija Fittipaldi. Quickly getting up to speed Jenson drove the car around the 2.2-mile test track, testing the car’s ride, handling and performance. He was also seen unleashing the power in several standing starts. Full of praise when he jumped out of the driver’s seat of the world’s most powerful production car. Jenson commented: “It sounds like a jet engine! You think of an EV as quiet but it’s not. The torque is astronomical. It’s amazing, it puts a big smile on your face. It feels like a spaceship, the drivability and direction in the steering certainly lets you know you are driving a Lotus; I am amazed by the agility of it. Itt is a Lotus of the future and I can’t wait to drive my own Evija.” Jenson also got the chance to turn back the clock and drive Emerson’s 1972 Lotus Type 72. The car that helped Emerson clinch his first driver’s championship. Jenson Button added: “It’s lovely to get into a bit of racing history. There isn’t a lot of space, but everything is in the right position. It was easy to heel and toe. It’s a real privilege to drive such a special car.” A stunning piece of contemporary automotive design – the work of a team led by Lotus Design Director Russell Carr – the Evija features a dramatic Venturi tunnel through each rear quarter, giving it a truly breath-taking presence. This ‘porosity’ means optimised airflow, with air channelled not just over, under and around the Evija but through it, maximising downforce while minimising drag. Its front splitter aids grip while channelling cooling air to the battery pack, E-motors and brakes, and active aero features such as a Formula 1-style DRS (Drag Reduction System) bestow the Evija with cutting-edge performance. With driving dynamics overseen by the team of Gavan Kershaw, the world-renowned Vehicle Attributes Director for Lotus, the Evija is a car like no other. The first Lotus road car to feature a one-piece carbon fibre monocoque chassis, the cabin – from the fully adjustable race-style seats to the multi-function steering wheel – is the very pinnacle of motorsport-inspired road car design and technology. Just as the Lotus Evija is defining a new era of pure electric performance, so the Lotus Type 72 remains the most successful racing car not just of its day, but in F1 history. In 2019 Autosport magazine named it the greatest ever F1 car. A revelation both on the drawing board and on the track, the Type 72 was the first racing car to incorporate aerodynamics as part of its initial design. The integrated rear wing and front splitter were designed specifically to allow the car to slice through the air while also creating vital downforce. The Type 72’s air intake was relocated above the driver’s head, ensuring undisturbed and clean air could be sucked straight into the engine, while its radiators were placed in the sidepods of the car rather than the nose. This not only increased cooling efficiency but improved weight distribution – and therefore performance – in the process. The same approach was also taken for the brakes, mounting them inboard rather than on each wheel to aid cooling as the tops of the discs protruded through the bodywork. The Type 72 was the first of what became the traditional “wedge on wheels” designs that soon inspired every other competitor on the grid. Lotus Evija Fittipaldi technical specification Powertrain Pure electric, 4WD Power 1500kw (4 x 375kw) / 2,039 PS Battery power 93 kW Torque 1,704 Nm with torque vectoring 0-100 km/h (0-62 mph) Under three seconds 0-300 km/h (0-186 mph) Under nine seconds Max speed Electronically limited to 350 km/h / 217 mph All-electric range (WLTP Combined) 250 miles (402 km) * Charging time (350kWh charger) 18 mins Weight 1,887 kg * Production run Maximum of 130 cars Overall dimensions (L/W/H) 4,459 / 2,000 / 1,122 mm Start of Production 2022 * Target figure

Arctic Monkeys Concert

In June of 2023, Norwich City Football Club will welcome the Arctic Monkeys to Carrow Road Stadium with special guests The Hives and The Mysterines as part of their UK AND Ireland 2023 tour. We are excited to be able to bring you an exclusive hospitality package to give you the best concert experience imaginable for this special event. Packages are limited so secure yours now for this one off show. Enjoy a Delia Smith inspired 3-course meal on your own table in Delia’s Restaurant & Bar with VIP Seating in The Directors Box, located in the Geoffrey Watling City Stand. You will get access to a hospitality lounge pre, during and post-concert. Secure you’re space below, or for more information please email hospitality@canaries.co.uk to discuss the options further https://tickets.canaries.co.uk/PagesPublic/ProductBrowse/ProductEvent.aspx?ProductSubType=CONC 

MAD-HR wins Customer Excellence Award

Photo credit: Matt Potter We’re delighted to share that last night, at a black-tie event involving hundreds of our business peers from across the East of England, we were crowned winners of the Customer Excellence Award at the Suffolk Business Awards 2022.  We were also recognised as a Finalist for the Small Business category. For Charlotte and I, this accomplishment is a hugely proud and special moment, coming after a period of great growth and innovation here at MAD-HR. In the last year alone, our team has grown to a total of 11 staff, and our reach has expanded even further, with designated service teams in Norfolk and Essex, as well as in Suffolk. We want to take this timely opportunity to thank the judges and organisers who were involved in this year’s awards and to praise and applaud the entrepreneurial and dedicated businesses with whom we faced the final of this contest. And of course, we very much want to thank all of our clients and associates for their support and kindness throughout our journey to date. It is because of you, your feedback, and your unique experiences in the world of business, that we have been able to continually develop our operations and ensure we could be an award-winning East Anglian business with which you would be proud to be associated. Finally, we take the opportunity to thank our wonderful colleagues. Each member of the MAD-HR team is so resolutely committed to helping our clients and to supporting them in their business journey. We are proud to work with such motivated individuals who live our values every day, and who are continuously seeking ways to ‘make a difference’. Please feel free to raise a toast to us today, or indeed, to pick up the phone and learn more about our services and support for businesses like yours. Best wishes, Carole and Charlotte Photo credit: Matt Potter This text was originally written by MAD-HR Ltd. Copyright © 2022 MAD-HR Ltd. All rights reserved: https://www.mad-hr.co.uk/blog/mad-hr-wins-customer-excellence-award

Employee benefits – Don’t get caught out by trying to do the right thing!

To help win the war for talent, many employers are reviewing their reward strategies and extending their range of benefits for employees, but with the economic outlook less than certain, many are also looking at ways to do this without too much of a hit to the bottom line. If that’s you, or you want to know more, keep reading to ensure you don’t fall foul trying to do the right thing! With a little bit of help from our friends at BDO UK LLP, we have prepared a summary of the things to watch out for. The words in blockquotes are written by BDO UK LLP. Salary sacrifice schemes A salary sacrifice arrangement is an agreement to reduce an employee’s entitlement to cash pay, usually in return for a non-cash benefit such as pension contributions or car purchase. As an employer, with the employee’s consent, you can set up a salary sacrifice arrangement by changing the terms of employment. As the cash salary is reduced, you and the employee may reduce your National Insurance Contributions (NICs), thereby making it a cost-effective way of rewarding your staff, but take heed:

Employers need to ensure that employees are still paid above the NMW thresholds, meet the eligibility requirements for the non-cash benefit and ensure that the documentation is in order before applying the salary sacrifice through the payroll.

You will also need to ensure that those signing up are aware that, as they are ‘sacrificing salary’, statutory payments based on salary, such as family leave and redundancy, can be impacted. If you want to discuss your current benefits and whether you should be utilising salary sacrifice, or if you are looking to change your terms and conditions of employment, then the team at MAD-HR will be more than happy to help. Car allowance A viable alternative to company cars (where you are responsible for repairs, insurance, driving costs and a rather hefty set-up cost), car allowances allow you to pass administrative and maintenance costs to the driver whilst still offering a big benefit to your employees. And whilst they don’t need to worry about Benefit in Kind (BIK) with a company car allowance, it is subject to the same tax as their salary.

Where car allowances are offered as an alternative to a car benefit, the Optional Remuneration Arrangement legislation may apply if the employee chooses to have a company car.   When calculating the company car benefit, simply speaking, the benefit will be the higher of the car benefit and the ‘amount foregone’ which is the cash allowance.

Mileage allowance Staying on the motoring theme, most employers will reimburse their employees for ‘business mileage’. Are you clear on what constitutes business mileage? Put simply, business mileage is any mileage that your employees do whilst doing their job. Sometimes it can include travel to a temporary workplace, but it does not cover the normal travel between home and a permanent place of work. So, what if the ‘permanent place of work’ has changed? What if that permanent place of work IS home? What expenses are your employees able to recover?

Where employees are reimbursed for business travel in company cars, or where employees repay the company for the cost of fuel used on private mileage in their company car, HMRC’s advisory mileage rates should be observed.  These are updated on a quarterly basis and care should be taken to ensure that the changes are reflected.  Failure to repay the full cost of fuel for private mileage in a company car may result in the full company car fuel scale charge being applied.

If you are unsure if you should be amending employees’ terms and conditions to reflect their new ways of working, get in touch with the team at MAD-HR and we will happily chat it through with you. Travel expenses We know some employers introduced enhanced measures to help their employees with travel during the peak of the covid outbreak. Some went so far as to pay for, or reimburse, taxi fares so that their staff could avoid public transport. If that’s you, and you are wondering how you now revert back to pre-pandemic terms, proceed with caution to ensure you are not breaching any implied terms. The team at MAD-HR can help guide you through. Long service awards Or, loyal service awards (as they are increasingly being known) can be a great way of rewarding your employees. However, they are possibly one of the hardest incentives to get right. How many people do you know are likely to be excited by the gift of a carriage clock in return for 40 years of blood sweat and tears? Ok, I know things have moved on, but the key message here is to ensure that whatever gifts you choose and for whatever length of service, they need to make your employees feel valued. You won’t be able to please everyone, but if you ask what people would like and offer flexibility, you won’t go far wrong. Make sure you consider what milestones are appropriate too, the average length of time people stay with one employer is 4.1 years and for millennials, that falls to 2.75 years. To ensure you stay in the good books of the tax inspector here is some advice from the experts…

In order to save the employee paying tax and National Insurance, where an employee has been in post for at least 20 years, it is worthwhile designing the award to fit within the conditions of the available long service award exemption.

… and if you would like some help benchmarking your benefits offering, do get in touch with the team at MAD-HR. Signing on bonus With salaries skyrocketing as employers compete to attract and retain the best talent, one tactic to avoid unmanageable ongoing salary costs (and try to negate the inevitable redundancies that often follow) is to offer a signing-on bonus. There is no specific ‘normal’ in terms of amounts paid, but 20% for mid/senior level hires is not unusual, particularly where they may be missing out on an annual bonus from their current employer. Signing on bonuses can help set you apart from competitors in a candidate-driven market without the long-term commitment should the market take a turn. To prevent new joiners from leaving soon after receiving payment, we advise employers to add a clause in the employment contract whereby the employee agrees to refund the amount (partially or pro rata) if they leave before a certain period of time. So, what is the tax position on such payments?

As the sign on bonus is in relation to the employment, where paid in cash it will be treated as earnings and subject to tax and NIC via the payroll as with the salary. Non-cash bonuses will also likely be taxable and subject to NIC but the reporting route may vary.

If you are thinking of utilising signing-on bonuses and want to discuss this further, or if you would like to know more about what others in your industry are doing, the team at MAD-HR are here to help. Entertainment Ok, we get it, you have probably had a couple of years where your ‘staff entertainment’ budgets ended up on the proverbial shelf collecting dust and now we have been released from the coronavirus shackles, and are once again allowed to don our best hospitality, you want to go all out. But before you go, feather duster in hand, retrieving the unspent coppers from the last few years, and start arranging that showstopper party to end all parties, be warned.

Staff entertaining costs over and above the available exemptions such as the trivial benefits exemption or annual functions exemption may be reportable through a PAYE Settlement Agreement (whereby the employer covers the cost of the tax and NIC on behalf of the employee or on the individual’s P11D.   Don’t let the taxman spoil the party –  click here for further guidance.

Other benefits Whether it’s because you recognise that enhancing your benefits package to include ‘something for everyone’ is best practice or merely because you are trying to keep up with your competitor’s benefits packages, many employers are now offering a range of ‘alternative benefits’ such as restaurant discount cards, dental insurance, cycle to work schemes, staff discount schemes and free or discounted gym membership. But if you think you can’t go far wrong with these, you could be wrong… Some employers, to go the extra mile and accommodate requests from employees, are getting into hot water by making alternative arrangements for some employees outside of the corporate schemes they offer. Take the case of gym membership – You offer all employees free gym membership through a corporate subscription. But you have one employee who prefers the gym ‘just down the road from home’. It’s not in the corporate scheme, so what do you do? You want to keep everyone happy, right? One gym membership isn’t that expensive, right? So, you pay for theirs separately, right? Well actually… wrong! Believe it or not, and despite trying to do the right thing for everyone, we have seen this lead to claims of unequal treatment!

In addition, reimbursing the employee’s preferred gym costs is payment of a pecuniary liability which should be reported on the payroll for both tax and Class 1 NIC:  it is effectively treated as cash through the payroll and should be reported in the period in which it is paid.

If you are in a similar situation and need to address any ‘outside of policy’ arrangements before it’s too late, the team at MAD-HR and BDO will be more than happy to guide you through. ____________________________________________________________________ This text was originally written by MAD-HR Ltd. Copyright © 2022 MAD-HR Ltd. All rights reserved: https://www.mad-hr.co.uk/blog/employee-benefits-dont-get-caught-out-by-trying-to-do-the-right-thing Image provided by MAD-HR

Time to put employee engagement at the top of your agenda

Employee engagement, productivity and wellbeing have never been more important. In fact, we’d go so far as to say that if you’re not making these a priority as a business, you’re going to struggle to attract and keep the very best employees. Why is employee engagement important? For one simple reason: engaged employees are more invested in their jobs and the success of the organisation they work for. This creates a better culture which means lower staff turnover, and increased productivity and results. So how can you make sure you’re getting the very best from your people – and giving the same back? By joining the Best Employers community. Wait, what’s Best Employers? Best Employers was co-created by recruitment specialists Pure and psychometrics experts eras Ltd. It aims to help businesses develop engaging, supportive and inclusive workplaces that support their people and bring out the best in them. Best Employers started life as a survey measuring engagement, culture and values. What made it particularly special is that companies were judged by the people who know them best – their own employees. While this survey is still very much at the heart of Best Employers today, it’s evolved into something much more all-encompassing. Participating organisations get the chance to win awards and accreditations, go to exclusive events, hear from inspirational speakers and share knowledge with a community of like-minded businesses. It’s all about making the eastern region a great place to work. And businesses that have taken part in the programme are using the results to transform their workplaces in positive and inspiring ways. We’re not expecting you to just take our word for that though. Here are three stories from employers who’ve told us how Best Employers has completely changed the way they create their HR and people strategies. Best Employers makes a difference Holkham Estate The Holkham Estate is on the north-Norfolk coast. It’s a private 25,000-acre agricultural estate that includes a holiday park, several shops, property development and an internationally acclaimed inn. Holkham employs up to 300 people in peak season and is aiming to become the UK’s most pioneering and sustainable rural estate. They first took part in Best Employers in 2018 and Alex Triplow, their Head of HR, found the results absolutely invaluable when it came to evolving their HR strategy. One of the major changes they’ve made as a result of Best Employers was establishing an engagement group. This has since helped them bring in several improvements, particularly around the way the business communicates with staff. ‘We also used the survey results to create an action plan for each team,’ says Alex. ‘This has really helped drive activity and keep the focus on the importance of engagement.’ It’s paid off too. In Holkham’s 2021 survey, their team members commented on how much better things were since the previous survey, singling out the fact that the business had really listened to them, and acted on their ideas. ‘Our results really improved,’ Alex tells us. ‘We were delighted to win best in sector and a gold accreditation – it’s something we’re all incredibly proud of.’ So would Alex recommend Best Employers? ‘I highly recommend taking part in the survey,’ she says. ‘Not only do you get great insights into what’s working well at your business, it also gives you concrete information on how you can become an even better place to work.’ Beckett Investment Management Group Beckett Investment Management Group is one of the largest providers of financial advice to individuals and corporate clients in the east of England. They have offices in Ipswich, Norwich, Bury St Edmunds and Kibworth, and manage around £1bn of client funds. In 2021 they got a platinum Best Employers’ accreditation, and also won Best Overall Medium Company. They also have excellent client satisfaction scores – their last survey gave them an average score of 9.6 out of 10 – which Ian White, Managing Director, believes is a direct result of having an engaged workforce. ‘Best Employers allowed us to build a successful wellbeing strategy based directly on feedback received from our people,’ he says. Ian also believes that all businesses can benefit from making employee engagement a top strategic concern. ‘It can be easy to prioritise other things over the wellbeing of staff,’ he tell us. ‘But I believe this is the wrong approach: keep it at the top and give your company and its employees the best chance to succeed.’ Big C Established in Norfolk in 1980, Big C is the largest cancer charity in East Anglia. Their mission is to make a positive difference to local people affected by cancer through support and information, research and equipment funding, and education. They first took part in Best Employers in 2018, using information from their survey to understand priorities for their people, and create action plans. Caroline Roberts, People Manager at the charity, says it’s ‘fundamentally changed the way we develop our people strategies and practices’. For example, as a result of Best Employers Big C have made their executive team accessible to all staff, including those based away from their head office. They’ve also improved wellbeing support for employees and volunteers, including bringing in qualified mental-health first aiders. And they’re investing extra money in training and development for all their people. These improvements are reflected in their later survey results – in 2021 they got a gold accreditation, and also won the ‘Alex Pearce Award for the Most Improved’ after increasing their culture and engagement scores by a massive 25 per cent. ‘One of our aims is to become the employer and volunteer organisation of choice,’ Caroline says. ‘And lots of job applicants tell us our Best Employers accreditation really appeals to them.’ She’s also particularly impressed with the support they get from other employers as part of the Best Employers’ network. ‘The knowledge and learning we’ve got from engaging with other organisations through Best Employers’ activities has been extremely helpful.’ Get set for Best Employers 2023 If these stories have inspired you to join the next programme, get in touch using this form. It’s going to be a particularly special one as well, as we’re celebrating 10 years of Best Employers. This text was originally written by MAD-HR Ltd. Copyright © 2022 MAD-HR Ltd. All rights reserved: https://www.mad-hr.co.uk/blog/time-to-put-employee-engagement-at-the-top-of-your-agenda. Photo provided by MAD-HR