Member Blog

6 reasons to use a telephone answering service

We recently conducted a Twitter poll asking people why they use (or why they would use) a telephone answering service and the results surprised us! We fully expected the top reason to be to save money – but it was actually near the bottom of the result table.

Top reasons to use a telephone answering service

Not only did we learn the answers to our question but we also learnt the value of market research! And here’s how the results polled:

• 41% human contact: never underestimate the value of speaking to a ‘real’ person. Customers who call your company want to speak to a person. They don’t want to hear the engaged tone or hear an automated message – they’ll simply move on if they do.
• 25% save time: it’s great to have a busy telephone line – it can show your business is a great success! But how long is the average sales call? How many calls do you take that are nuisance calls? Filtering your calls means that you can pick out the important ones and call the customer back at an allotted time.
• 18% save money: do you employ a receptionist and incur all associated costs (wages, NI, sickness, holiday etc) or do you pay a small monthly fee to have a call-answering service deal with your calls?
• 16% not missing a sales call: if you’re with a customer or client or in a meeting you’re probably not going to want to interrupt to take a call. That missed call could be a sales order and nobody can afford to throw business away.

We also think the following a consideration too

• Giving a big business feel – you might not want your customers to realise you are dealing with them from your dining room or your bedroom. ‘Pretending’ to have a receptionist can give your business a professional front.
• Professional call handling – what if dealing with people over the telephone is not your strong point? Or you can only take calls during anti-social hours? Experienced professionals can take calls on your behalf.

We can offer many reasons to use a telephone answering service. But why not think how you and your business could benefit? Reap the benefits and guarantee your customers always talk to a real person!

Try for yourself and sign up for a 7-day free trial with Pocket Receptionist

Dear Norfolk Business Leaders

We need just 5-minutes of your time to help keep Norfolk on the tech map of the UK.

You may know that Norwich has featured in the nationally important #TechNation report for the last three years. Government ministers, policy makers and international business leaders read this report when making investment decisions. It’s vital for the region’s economy that we maintain our high profile.

However, the report is changing. The NEW Tech Nation Survey from Tech City UK is looking at the strength and diversity of regional clusters. If we don’t generate enough responses by Friday 2 February we won’t be included – and that could damage confidence in our region.

What can you do to help Norwich and Norfolk make this year’s #TechNation report?

It’s simple – just take the 5-minute survey – and then encourage everyone in your network to do the same. You might not think of your business as a ‘tech company’ but if it depends on digital skills, this survey is for you and your team.That includes people in your organisation like systems administrators, app developers, website builders and digital designers. 

This survey is not just for ‘techies’.

In fact, Tech City UK wants to hear from people across the industry. They want to know about the opportunities for high growth businesses, and the quality of education and training. They want to hear from anyone who:

• Works in a tech business
• Founded or leads a tech business
• Works in an organisation that supports the tech sector (local government, charity, not for profit organisation)
• Provides services for tech businesses (consulting, legal, accounting, finance etc.)
• Invests in tech businesses
• Teaches digital skills
• Runs a start-up incubator or accelerator.

But hurry – the survey closes Friday 2 February.

Remember – it only takes 5 minutes, so please grab a mug of tea and do it now. Here’s the short form link for you to share https://bit.ly/2D3WVdI

The #TechNation reports have transformed the way people see the UK’s digital economy. They have captured the strength, depth and breadth of tech activity across the UK. Crucially – they have revealed the scale of talent in communities such as ours.

The people at Tech City UK tell us that Norfolk returns the most survey responses outside London. Let’s not disappoint them this year. Together, we can make this #TechNation 2018 the best report yet.

Please share the following message with your network on twitter, facebook and LinkedIn:

Help keep #Norwich on the #TechNation map 2018. Have your say – take the NEW @TechCityUK survey today: https://bit.ly/2D3WVdI

Thank you for your support.

Huw Sayer

Business Writers Ltd.

PS: Please feel free to send this open letter to your contacts.

Our client, Grakn Labs, is one of the fastest-growing database programmes in the UK. The idea is that developers will use their code and platform in order to build the databases for their clients, which could potentially hold millions of records. The company’s services are a competitor to the likes of Mongodb or Oracle.

In the tech world, intelligent coders and developers do not like to be sold to, creating a real challenge when it comes to SEO. Simply ranking for database sofwares and tools on Google’s search results is not sufficent. Instead, developers want to stumble upon you and realise for themselves that you are the best option to go for.

Smart use of content

Rather than focus on optimising a series of landing pages for SEO, instead, we have focused on a number of blog posts and discussions to rank for long tail keywords. Whilst very technical, we have allows the Grakn staff to write these in the language and terminology that appeals to the audience. We have ensured the maximum optimisation by working on the meta-data, h tags, keyword density in the content, internal links and more. We believe that this will be a strong way to convert users onto the site and to use the platform.

Site clean up

In addition to the use of content, the Grakn website has benefitted from an SEO clean up and health check. This ensures a maximum indexation of the website including the sitemap, removing crawl errors, broken links and response codes so that it ranks as smoothly as possible.

Elsewhere, we have updated the meta-titles, meta-descriptions, removed meta keywords and used h tags effectively to organise the website’s content.

In terms of link building, the site has generated a lot of press already as an alternative to other big data providers. Our role has been to ‘reclaim’ any mentions on other websites and ask politely for a link. Elsewhere, we have carried out outreach to get mentioned specifically on computer and tech websites and build up their domain authority as a tech specialist.

We are delighted to announce that we are working with The Medic Mind, a new startup which has found an excellent gap in the market to help students get into the medical school of their choice.

The Story of Medic Mind

The Medic Mind was founded in 2016 by Kunal Dasani and Mohil Shah who are both studying Medicine and UCL in London. Together, they accumulated over 1,000 hours of tutoring to students looking to studying medicine and found that most people could not afford the standard £200 for a UKCAT or BMAT Course. 

They quickly saw a gap in the market to provide online course, one-to-one tuition and mentoring to help give young students the support they need. The online BMAT and UKCAT courses start from just £35, a fraction of their competitors and they include free online resources too such as past papers and mark schemes, something that was previously inaccessible.

The response has been fantastic as they have had thousands of pupils sign up and they have had a 92% success getting their pupils into University and an average UKCAT score of 720 where the national average is 570. 

What We Are Doing For Them

Since SEO is our speciality, we are working hard with Medic Mind to improve their organic search rankings on Google for terms relating to BMAT and UKCAT courses, tuition and mentoring. 

We have started with a big clean up of the website which has been challenging since the website is built on Weebly and is not designed for scalable SEO changes. It has been a very manual process to add meta-data, rel=canonical tags and h1 tags, hence we will consider moving the website to WordPress in the near future. The changes thus far have been targeted at incorporating our target keywords into the meta-titles, descriptions and h1 headings. Plus, we have carried a full fix up to ensure no broken links, crawl errors and a strong well-indexed sitemap.

For content, we are looking to create a number of useful guides to position the company as a leader in the industry relating to everything in medical school preparation. This involves a series of guides, interviews and resources to ‘hook’ potential students.

In terms of links and PR, we are leveraging the founders’ success but getting features in start up websites, UCL’s news online and also very medical specific websites.

We look forward to taking the company from strength-to-strength and are confident that we can use SEO to drastically increase sales and help build the brand into a household name.

Get into a conversation with someone about pest control and immediately most would refer to rat catchers and wasp nest removers. In contrast, the UK market size for pest control continues to grow with an estimated value of over £320m per annum. It does include rats and mice, more about that later, but it also includes many other areas which many people would not think about.  This blog article gives an insight into what pest management really is and how businesses can protect their assets and reputation by having a simple preventative contract in place.  In the UK there is considerable legislation concerning the responsibility of property and business owners with regard to pest control. Having pest control is not the law, but there are certain acts which you should know. If your business is in the food chain, you will need to follow very stringent pest control practices for health, safety and hygiene. However, all businesses and employers have a duty of care with regard to protecting its workforce from pests and the hazards posed by pest infestation in the workplace.  Here are some of the acts and what they mean to you: The Prevention of Damage by Pests Act 1949.  This act often relates to the presence of pests either on land or within a building that are affecting other properties. The act enables Local Authorities to take enforcement action to eradicate pests. This act also includes businesses which manufacture, store and transport foodstuffs as contamination by pests has serious health risks and covers aspects relating to insect infestation of foodstuffs as well.  A good example of this is when we were recently called to sort out an infestation of rodents that were causing major issues to a business. The problem was that the root cause was within a building next door where the occupiers didn’t manage the issue until the local authority intervened.   Food Safety Act 1990  Under this act, businesses must ensure that the food they sell is safe to the health of the people consuming it. The act outlines the need for business owners to take due diligence – by employing a professional pest controller to monitor and deal with infestations in a timely manner, helps you in meeting the obligations laid out in the act.  We have many contracts within the food chain. Every location has a detailed service report pack where we record every visit and the treatments carried out. We also manage electronic fly killers, perform fly counts and record these, a must for certain levels detailing what type of fly was present to enable trend analysis.  Food Safety (General Food Hygiene) Regulations 1995  These regulations are aimed at food proprietors and cover the basic rules that state that you should make sure all food is supplied in a hygienic way, all food safety hazards such as rats and mice are identified and that you know the critical activities for food safety and that safety controls are in place. A regular pest monitoring contract can assist you meet your obligations to these regulations and provide you with constant security from rodent or insect infestation.  Typically, we visit a premises 6 to 8 times each year (some monthly) to check on any pest activity. By law, you only lay toxic bait when rodents are present. We bait and revisit 3 times or until the issue is resolved. Following this we revert back to non-toxic baits. Health and Safety at Work Act 1974  All employers must take necessary measures to secure the health, safety and welfare of their employees and visiting contractors. This would include making areas safe and clean.  We get called to manage projects for bird control where birds become an issue attacking staff and contractors or bird droppings causing issues on vehicles, let alone the diseases that can be spread if not properly managed.  Technology drivers within Pest Control Even pest control is getting techy. At Abate, we have been using laser systems for bird control. We have installed one at Sizewell Power Station to reduce the amount of gulls nesting on the roofs. One laser covers 16 roofs and is charged by a small wind turbine and operated through GPRS so engineers can manage it directly from the office. 

We are also now using a new type of rodent box which will send a signal via wi-fi if the box has evidence of pests. Some may say that’s not a bad innovation. But when you think more, managing pest control on a food manufacturing site and you have 50 rodent boxes. This system will alert us to the exact box, which also means you only have to make that part of the site live with toxic bait.  

Today we have the ability for a client to log in to our client portal which will show them their pest control contract, locations, visits and treatments carried out. In 2018 we are developing a new online reporting suite of systems which will take us to a new level of enhanced management. It will be a booking system linking the office to the client and the technician.  Can we assist? We offer discreet assistance with pest-related problems to businesses at very competitive rates. We offer treatments and rolling contracts which are tailored to your needs. Our contracts provide businesses with any necessary treatments, regular inspections and free call outs should you need us between your visits.

At Abate, we manage rodents, insects, birds, woodworm and specialist hygiene services.  We are based near Wymondham and have been in the industry for over 18 years and employ a team of technicians to cover Norfolk, Suffolk, Cambridgeshire, Essex and parts of Herefordshire and Bedfordshire.  We offer a no obligation report and survey to assist you with your pest control needs so please get in touch if we can help you via the website or by calling us on 01953 603390. 

Turning strategy into action

New Anglia LEP’s Head of Strategy, Lisa Roberts, looks ahead to the next steps in the Economic Strategy for Norfolk and Suffolk

“The New Year marks an exciting point for us – it’s now that we produce the implementation and delivery plans which will outline how we’re going to achieve the targets set out in the new Economic Strategy for Norfolk and Suffolk.

So how do we start identifying the priority actions and activities which will deliver new jobs, new businesses and improved skill levels?

Well the key to success is definitely partnership. We’ve worked with public and private sector partners throughout the development of the strategy and we’ve now asked them to start feeding back on their current activities so we can pull together a comprehensive ‘map’ of what’s currently under way. They’re telling us what they deliver at the moment under each of the priority themes and how they measure the success of these activities. This will form the starting point for our delivery plans – we need to identify both best practice and gaps to work out where the interventions need to be made.

Now we’re also really keen to hear from you so that your activities and plans can form part of this work – after all, its local businesses which will create new jobs and growth.

Hundreds of you joined us at events in the summer to feed into the development of the strategy and now we’d like you to spare a little time to help us at this stage too.

We’re hosting events with the Chamber across Norfolk in January and February where you’ll be able to feed into our delivery plans and meet our team. We look forward to seeing you and thank you all for your support so far. You can find out about the events and book yur free place on the Chamber events page. We’re coming to King’s Lynn, Norwich and Great Yarmouth so make sure you come and take part.”

You can read more about the strategy at www.newanglia.co.uk

While Brexit and its likely outcomes for the UK as a whole looms large in the national debate, the decision makers of businesses surveyed by Price Bailey in a recent report appear to be shrugging off the doubt and negativity surrounding it.

Every business would like the clarity and certainty that comes with knowing how the wider economy will fare and what the government of the day will do. In reality, no business ever really gets it. The same applies for Brexit. Of course, businesses would like an idea of what the effects of Brexit are but no one can know for sure.

In our interactive report, “Inside the Minds of Business Leaders” we uncovered some telling statistics about how Brexit is affecting businesses in Norfolk, Cambridge, Hertfordshire and London.

Brexit remains the stuff of news headlines that, so far, is having little or no direct impact on these businesses.

• More than half (55%) of decision makers say that so far it has made no difference to their business
• A third (35%) say they have seen some negative impacts
• Less than half (44%) expect some negative impacts in 12 months’ time. However, just 13% expect the impact to be positive
• 73% say a soft Brexit would be preferable for their own business, while 15% would prefer a hard Brexit

Brexit is not yet a top concern for most.

• Only a quarter (26%) identified Brexit in their top three business concerns
• 31% expect benefits from Brexit for their business in five years’ time while 32% expect negative outcomes

Many will have regretted the vote to leave: most bosses were ‘remainers’ (71% thought the UK was better off being inside the EU) but few now want to revisit the arguments – when asked what one thing the government could do to support their business, just 7% propose negotiating to somehow keep the UK inside the EU. This suggests they take a pragmatic approach – treating the world as it is rather than how they wish it were.

The research also paints a picture of businesses that, rather than worry about matters beyond their control, are instead focusing on the opportunities in front of them. The decision makers and bosses in the report show that they are out there in their individual markets confidently working to outsmart and outgrow their competition and not letting gloom or uncertainty hold them back.

Perhaps most telling is their short versus medium-term outlook. A third think Brexit will have a negative impact in the short term, but a third think it will be positive in the long term.

This suggests they are more than willing to work with the new post-Brexit reality and exploit the opportunities that arise from it, and so outperform less able and often larger rivals, who will be slower to respond to the new competitive landscape.

To find out more you can view the interactive report where we go into further details on business growth, planning, exporting and wellbeing. (Created by RCD Digital Marketing).

As a new year dawns, many companies will be thinking ahead to the next twelve months and how to deliver business success. Leaders will be considering their strategic approaches, their business plans, and how they can put into practice activities which effect the biggest return. But its within an organisation’s people that lies the key to achieving objectives and delivering performance.

It is the people, the employees, who are the beating heart of an organisation. They are the ones who are ‘doing’ every day. They are the ones who are implementing plans, dealing with customers and putting policies and plans into practice. And to do this effectively and efficiently, and in a way that brings continuous improvement, employees must feel motivated, inspired, and empowered. They must be engaged.

Engaged employees will deliver more for an organisation and so as leaders look ahead to how to deliver their goals this year, they should consider how they are engaging their people.

Leaders need to understand their people, find out what drives them, what matters to them, and what are the barriers to them doing their job. Leaders need to listen and they can do this in a variety of ways, from managing by walking around to online surveys.

And leaders need to demonstrably use this information, making changes where appropriate, and where not, providing feedback. This knowledge and insight can provide the foundation for building a targeted engagement plan which is bespoke to the organisation and which meets the needs of employees whilst aligning with organisational goals.

Communication, in all its forms, is absolutely fundamental to building engaged workforces. It needs to be timely, clear, accessible, open, and consistent. It can be in person, online and offline. But it must happen and regularly – because mistrust builds in communication voids and this leads to disengaged and demotivated workforces.

Employees must have an opportunity to influence and make choices, for example, through a suggestion scheme. In this way, employees will feel empowered, that they can make a difference – and they will. Continuous improvement thrives in companies where employees have influence.

The role of the manager is critical, because, as we know, people will leave managers not organisations. And so they need to be equipped to engage their people. They need to have access to management development, they need to have clarity about their role, and there needs to be HR policies in place which provide a flexible framework.

Feedback is vital too, and in particular, recognition from leaders and managers. This needs to be in the moment. People need to know how they are doing as this allows them to continue to grow and develop.

Running through it all must be a tangible commitment to wellbeing, which, through appropriate engagement activities, empowers employees around self-care and being themselves at work.

And leaders need to keep listening and being aware of what is happening in their organisation. Engagement isn’t a one-off activity plan, it is ongoing, it changes, it becomes a cultural way of working.

Because through engaged, motivated, inspired people, businesses will achieve – and exceed – their goals.

We are excited to be working with Western Circle, technology & data oriented lending company. The company develops and integrates technologies to enable affordable loans online under FCA regulation. The technologies faciliated include underwriting expert systems, online loan intelligence analytic and proactive compliance management systems.

WCL has already helped over 4,000 people in the UK alone to obtain affordable loans online, through the use of pay-per-click advertising (PPC) and search engine optimisation (SEO).

Our contact at Western Circle explained: “We are using our technology to faciliate easy quick loans whilst maintaining transparency and compliance in a very competitive industry. The power of our technology is to assign the user’s details with the best financial product for them, giving them the highest chance of approval and keeping their data and security safe.”

  Our Contribution

We have been assisting Western Circle through traditional online marketing methods. This includes conducting keyword research to find hundreds and thousands of long-tail key phrases that they can target through PPC and SEO and we have helped them create content for these pages too, optimised with meta-data, headings, keywords, internal links, images and more.

Trying to get up the search results for online finance products is always challenging so keeping content clean and consistent (never duplicated) and using clean link building techniques is helping achieve our goals. This means not using directories, paid submissions or reciprocal links (I link to you and you link to me strategies). 

We are now helping the company maintain a strong position in the market, especially with upcoming changes in data protection (GDPR). We must ensure that the site is fully compliant and has clear details of what data can be stored and how it is used for each individual customer.

When it comes to SEO, some of the hardest things to rank for include life insurance, car insurance and short term loans. Trying to rank your website in the toughest algorithm requires real dedication, focus and perhaps a different approach to how we would regularly do SEO (search engine optimisation). 

We are delighted to be working with Cashfloat, a fresh brand that has secured page 1 positions for ‘short term loans’ and ‘payday loans’ outranking some of the most long-standing and established companies in the industry. 

Background

The short term loans and payday algorithm has historically been so difficult to rank for on Google.co.uk that it came with its own SEO algorithm which Google updated on three separate occasions in 2013 and 2014, known as payday loans 1.0, 2.0 and so forth. 

Initially, the first page of Google for these competitive terms was dominated by ‘hacked sites’ who would encourage applications and sell the data over and over. At one point in 2012, page 1 consisted of only two real loan companies and 8 hacked websites. This caused the execs at Google HQ to wake up and create a special approach for these search terms, taking away irresponsible companies and protecting customer details.

The algorithm changes included demoting websites with ‘thin’ content that was not deemed relevant, those witih spammy or irrelevant links including private blog networks, directories, paid submissions and reciprocal link strategies.

The result for not following best practices could lead to being demoted 10 pages on Google or removed altogether, not even ranking for your brand name, a total blacklist.

How We Have Approach Cashfloat

Keeping within the Google guidelines, we have adopted a super-clean approach for Cashfloat. This has included adding regular, well-written and unique SEO content and uploading around 6 articles per week, with strong internal links to other pages. The language and content is also approved by their compliance team to ensure it is FCA friendly. 

In terms of links, we have had to attract natural follow links through writing useful guides and using SEO tools like Majestic to find the strongest links of competitiors and trying to replicate their backlink profiles. This is coupled with regular link disavows to Google to remove any low quality of spammy links that are naturally accumulated in the loans industry, similar to hosting, gambling and binary. 

Our success with Cashfloat has put them in a strong position leading to the busy Christmas and January spillover, alling them to maximise their returns and strengthen our relationship as an SEO partner.

We are pleased to announce our partnership with Family Money, a new family money magazine in the UK. The site’s approach to lead generation is very clever. Whilst most websites these days consist of clear contact forms and comparison tables, Family Money are taking a similar style to Which.co.uk and MoneySavingExpert. With the site consisting of thousands of editorial content, they focus on answering the key questions of consumer finance products such as loans, currencies, money transfers and insurance.

For highly specific products regulated by the FCA such as excise duties, contemporary insurance and wedding insurance – the average person knows very little about this and needs to do their research. By providing a long, useful guide, the site is able to engage the reader and potentially convert them as a customer through an affiliate link or form. Finding that balance between reading the content and incorporating calls-to-action is key here.

Our Role

As SEO specialists, it is our job to ensure that every article and its content is optimised to its fullest across meta-titles, meta-descriptions, h1 headings, h2 headings, internal links and images (and their alt-text).

We ensure that every article can be well optimised for long-tail key phrases and that a potential piece can rank for dozens of keywords.

In addition, to ensure a smooth indexation of the website, we monitor crawl errors and broken links daily to ensure no downtime for the customer and a clean experience for both the customer and reader. In addition, we aim to maintain a strong site speed of over 70/100 on both mobile and desktop to achieve fast loading of pages and ideally keep users on the site for as long as possible.

We expect Family Money to grow considerably in the next year and eventually become a strong resource for financial products in the UK.

Commercial leases often contain provisions, commonly referred to as a “break clause”, allowing one (or either) party to terminate the lease early. In the current challenging economic conditions, break clauses are increasingly relied on by tenants to bring the lease to an early end. Landlords on the other hand are often keen to maintain their income stream and may look for ways to hold the tenant to the full term. This has resulted in a recent increase in litigation. While exercising a break clause may seem straightforward at first, there are many potential pitfalls which tenants may not be aware of which could result in the break notice being defective and the tenant missing out on the opportunity to terminate the lease early. This can have devastating effects on a tenant’s business. To avoid this situation legal advice should be sought at an early stage and certainly before any notice is served. The difficulties and requirements when a tenant exercises a break clause include the following: Drafting the notice The first step of course is to consider the lease carefully for any specific requirements. For example, the break clause may stipulate the exact form in which the break notice must be served in which case it is crucial that form is used. The notice should of course be addressed to the correct party and the first step is to identify the competent landlord and the correct address for service. This will usually involve checking the lease as well as the Land Registry and Companies House. If there is any doubt more than one copy of the notice should be served. Serving the notice When it comes to service, the break clause itself may specify how the notice must be sent and when it will be deemed to have been received by the landlord. Otherwise the general notice provisions in the lease will apply. If the service provisions are mandatory then strict compliance is essential whereas permissive provisions will give the tenant a choice on how to effect service. Due to the importance of break notices this will often demand greater certainty (compared to routine notices) and the only way to achieve this might be to hand deliver the notice to the landlord, often by a process server. Timing The break dates are the dates on which the lease may be terminated early. The break clause may, for example, allow the tenant to terminate the lease at any time (known as a rolling break), on a fixed date or dates, or at any time after a specified date. It is a good idea to diarise any break dates and the notice period required at the start of the lease to give sufficient time to review the position, consider different options and seek legal advice before exercising the break clause. Break conditions The right to exercise a break clause is usually subject to the tenant complying with certain conditions. These are known as the “break conditions”. The lease will specify whether the break conditions must be complied with at the date of service of the notice, at the break date, or both. The break conditions must be complied with strictly as even a trivial breach can result in the lease continuing. There are of course many different break conditions, all of which come with their own requirements and potential difficulties, however perhaps the most common condition is to pay all the rent or all payments due under the lease. Although it is common place, compliance can be anything but straightforward because working out the exact amount due can be complex: 1. If the tenant has ever been late paying rent then, irrespective of whether the landlord has ever demanded interest to be paid, default interest will in all likelihood have accrued and be due to the landlord. The harsh reality is that, unless this is picked up on and an amount is paid to cover any outstanding interest,  the break condition will not be satisfied and the lease will continue. 2. There may also be a question of how rent should be apportioned for any part month/quarter/year and there are different methods for calculating this which will provide slightly different results. 3. It is not always appropriate for the tenant to apportion rent and the tenant may be required to pay any instalment of rent which has fallen due in full (and subsequently ask the landlord for a refund) in order to comply with the break condition. As a tenant it is prudent to either agree with your landlord what sum, if any, is due under the lease or if that is not possible then “overpay” what you think is due and ask the landlord to refund the balance. Expert advice is essential in order to exercise a break option to terminate a lease successfully and to avoid litigation. We have a dedicated Property Disputes Team experienced in terminating leases and dealing with any disputes which have arisen. If you need assistance exercising a break clause, or advice regarding an ongoing dispute then please do not hesitate to contact the team on 01603 610911. Note: the content of this article is for general information only and does not constitute legal advice. Specific legal advice should be taken in any specific circumstance.