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Job quality matters – building workplace wellbeing and engagement into the new normal

Written by Haze Carver on .

In this video, Dr Helen Fitzhugh, Professor Colin Lindsay and Professor Kevin Daniels share insights on how organisations can build wellbeing and engagement into the new normal for businesses.

Kevin and Colin discuss how focussing on job quality can help businesses and workers be ready to tackle new challenges, even in a crisis. They offer evidence-based insight and guidance on the importance of employee engagement and wellbeing for productivity, performance and innovation in business.

Key points from the discussion:

·       Colin says that the COVID-19 crisis will challenge each business to change how they organise work, so, as part of this necessary redesign, why not build in practices that support engagement and wellbeing?

·       Kevin outlines the different approaches businesses can take to tackle this re-design, e.g. by training managers and building team cohesion through social contact and group activities.

·       Colin and Kevin finish by suggesting that ‘job crafting’ – where workers are given the resources and support to improve the quality of their own jobs – can become part of everyday processes to improve business.

This video forms part of a range of resources on wellbeing and engagement available on the PrOPEL Hub website. Head to www.propelhub.org for more content and details of upcoming events

Recovery Programme – Build your Business with the Google Toolkit

Written by Haze Carver on .

Can you imagine life without Google?

It has become so much part of everyday life that it has become a verb – we are all off ‘Googling’ something. But have you ever considered how useful Google is for your business? Not just as a search engine, but as a collection of tools that can help you manage, market and measure the impact of your business?

Join us to discover what every business owner should know about the real impact Google has on their business.

Content / Takeaway

In this Masterclass, Kathy and Emma will include:

  • The seven key Google business tools – what they are and what they do
  • How to use the Google Toolkit in your business to increase customer engagement
  • How to measure the online impact of your business using the Google Toolkit

When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call. 

About the Speakers

Kathy Ennis, Founder of LittlePiggy

Kathy Ennis is the founder of LittlePiggy. She is a Business Mentor and Trainer with over 20-years of business experience. She is an expert in helping micro and side-hustle businesses start-up and scale-up. Kathy is a trainer and an ambassador for the Facebook #SheMeansBusiness campaign, an Enterprise Nation Local Leader and co-founder of 24 Degrees.

Emma Goode, Founder and CEO of 24 fingers

Emma Goode is the founder and CEO of the award-winning digital marketing agency, 24 fingers. She works with business owners and third sector organisations to help them grow and develop through social media and online marketing. Emma is an active Local Leader for Enterprise Nation and co-founder of 24 Degrees.

LittlePiggy and 24 fingers (together we are 24 Degrees).

Lunchtime Lift – Norwich Buddhist Centre

Written by Haze Carver on .

Meaningful wellbeing provision as part of your Knowledge Hour, for your employees.

Our led meditations offer the opportunity to take a pause in the work day and then re engage from a place of spaciousness, feeling refreshed.

 Join our 30 minute meditations on Wednesdays from 12.30 – 1pm.

 Buy a series of 4 sessions for £200 and an unlimited number of your employees can attend.

Email info@norwichbuddhistcentre.com for more details and to book.

What is Meditation? FInd out more here

Pitching with Confidence – Masterclass – Recovery Programme

Written by Haze Carver on .

The goal of the masterclass is to give you the tool to pitch your business eloquently, with passion, authenticity, and credibility. 

The masterclass is highly interactive, and the aim is for each participant to find out what works for them, how they can activate their confidence and what to practice before a pitching session.

Content / Takeaway

In this Masterclass, we will cover:

  • What matters the most when pitching.
  • Basics of achieving a grounded presence that transforms the effectiveness of any message.
  • Tried-and-tested techniques to avoid filler words, find the right posture and hand gestures that improve speech, have affective eye contact.
  • Mindset and Activating Confidence Exercises.
  • Best practice when pitching remotely or on-camera.

Get your pitch ideas ready & bring a pen

About the Speaker

Emma Zangs, Choreographer and Movement & Communication Coach

Emma Zangs is a Choreographer and Movement & Communication Coach. From public speaking training for presentations, pitches and talks, to movement direction and choreography for fashion shows, editorial and dance workshops, Emma inspires people to move and communicate with confidence.

Emma works with growing and established businesses, from GoCardless to Babylon Health, and coaches entrepreneurs on accelerators programmes such as Dream Assembly and D&AD Young Blood. She lectures at Cass Business School and on UCL’s Entrepreneurship MSc and has successfully trained startups to pitch at Dragon’s Den and Pitch@Palace.

In 2019, Emma delivered her TEDx talk ‘We Are All Dancers’, as part of TEDxWomen. Through her work with business owners and refugees, she shared the message that dance unites us all and has a unique power to repair and reshape our lives beyond the physical.

Emma studied Art History and Film Studies at Panthéon-Sorbonne, Paris and has an MA in Choreography from Trinity Laban Conservatoire in London. She is also a Resident of Sadler’s Wells Artist Development Programme. Born in Paris, France, she grew up in the Normandy countryside and now lives in Norwich, Norfolk.

NatWest Business Builder: Customer Discovery

Written by Haze Carver on .

In this module we’ll explore the common pitfalls of customer discovery and techniques to gain insights into the behaviours of your potential customers so you can test and validate any assumptions that you have made.

In this module you’ll explore:

  • What is customer discovery and why is it important?
  • Common pitfalls of customer discovery
  • Customer discovery techniques
  • Effective questioning

Start by downloading and saving the workbook and use it throughout the module to write notes, reflect on the key points and take time to answer the questions for your own business.

What is Customer Discovery?

In the first chapter we’re going to start by setting the scene and understanding what customer discovery actually is, and why it’s important for you business; using the customer/ client development model to demonstrate the different steps of building a repeatable, scalable business model.

Understanding your customer

In the second chapter we’re going to explore some key methods used to capture valuable insights from your customers. Throughout this chapter, continue to use your workbook to capture any important takeaways and consider what insights you need to gather from your customer segments, how you might do this and who you need to speak to.

Pitfalls of customer discovery

In the final chapter, we’re going to highlight some of the common pitfalls of customer discovery and explore some effective questioning techniques, to help you gain honest and accurate insights from your customers, to drive your business forward in the right direction.

Further Reading

Join the Business Builder Facebook Community here

‘Want to learn more? Register for NatWest Business Builder to view all of their business

Mills & reeve LLP – How to successfully manage employment tribunal claims

Written by Haze Carver on .

Richard Santy and David Faulkner provide an insight into how to successfully manage an Employment Tribunal case.

In the recording below partner and experienced advocate Richard Santy will be joined by Principal Associate David Faulkner, who sits part time as an employment judge, to explain what tribunals do and don’t like, and highlight how you can work with your lawyers to successfully manage a claim, whatever the outcome, by walking through the following five key stages of a case:

  1. Drafting an effective and robust ET3 Response
  2. How to make the most of case management hearings
  3. How to avoid common pitfalls when it comes to disclosure
  4. What makes a good witness statement
  5. Our top tips for remote hearings

You can view the latest Mills & Reeve legal webinars here

Archant – ‘How do I use data to understand my audience?’

Written by Haze Carver on .

You collect customer data each and every day, whether you know it or not. In this expert-led webinar, we discuss how to use this data to its full potential, how to organise and enrich the information you collect about your customers, and how to make it actionable so you can start making effective changes that improve your marketing and benefit your business.

The following presentation was given live as part of series of webinars produced by Archant, you can find details of upcoming seminars and further information on how we can help with your business marketing challenges at www.archanthub.co.uk/insightday  

NatWest Business Builder: Cost Structure

Written by Haze Carver on .

In this module we’re going to explore the viability of your business model, specifically looking at the cost structure. When looked at in conjunction with your revenue streams, it will give you an overall understanding of the profitability of your business.

In this module, you’ll explore:

  • Different types of cost structures
  • The key costs within your business
  • Fixed and variable costs
  • How to use costs to your advantage

Start by downloading and saving the workbook to your computer, to use throughout the module, capturing any key takeaways and completing the exercises at the end of each chapter.

What is a cost structure?

In this first chapter, we’ll start by looking at what a cost structure is, different approaches to cost and why it’s such a crucial element of building a viable and scalable business. Use your workbook to help you identify the costs within your business – and don’t forget to keep a note of any assumptions that you make so you can continue to test and validate these going forward.

Understanding your costs

Now that you’ve started to identify key costs within your business, one fundamental priority for every business owner is to then understand which costs are fixed and which costs are variable. In this chapter, we’re going to understand what constitutes a fixed cost or a variable cost and apply this to the costs you identified in the previous chapter.

How to use costs to your advantage

In the final chapter of this module, we’re going to look at how you can use costs to your advantage, first understanding the concept of breaking even and how economies of scale and scope could ultimately help increase the profitability of your business. We will also hear from some entrepreneurs about the cost challenges within their businesses and how they’ve worked to reduce these further.

Further Reading

We have a thriving and diverse community of thousands of entrepreneurs from multiple sectors, backgrounds and skill sets helping you to connect with the right people at the right time. No matter whether you’re looking to upskill, get feedback, engage with new people or simply observe, there’s something for everyone.

‘Want to learn more? Register for NatWest Business Builder to view all of their business development tools. Click HERE‘

NatWest Business Builder: Self Awareness

Written by Haze Carver on .

The ability to develop, understand and regulate your mindset and behaviours is central to becoming an effective entrepreneurial leader, so throughout this module we’re going to give you some key tools and techniques to help you develop your self-awareness further.

In this module you’ll explore:

  • What is self-awareness?
  • Why is self-awareness important for an entrepreneur?
  • How to develop your self-awareness

Start by downloading and saving the workbook to your computer, to use throughout the module, capturing any key takeaways and completing the exercises at the end of each chapter.

What is self-awareness?

Self-awareness is the ‘keystone’ of emotional intelligence. But what does that actually mean?

In this chapter we’ll understand what self-awareness actually is and why it’s important to you as a business leader, and start to look at some key tools to develop your self-awareness.

Test your self-awareness

In this chapter we’ll continue to explore your self-awareness by looking at different reflection techniques and how these can help you, as well as completing a simple psychometric test to give you a greater understanding of your social styles.

Developing self-awareness

Feedback is the final tool we are going to explore within this module and it is central to identifying, understanding and revealing elements of yourself that you were perhaps not aware of.

Further Reading

We have a thriving and diverse community of thousands of entrepreneurs from multiple sectors, backgrounds and skill sets helping you to connect with the right people at the right time. No matter whether you’re looking to upskill, get feedback, engage with new people or simply observe, there’s something for everyone.

‘Want to learn more? Register for NatWest Business Builder to view all of their business development tools. Click HERE‘

Archant: How do I get more people to visit my website?

Written by Haze Carver on .

No matter how beautiful, fast, on brand or well written your website is, it’s not benefitting your business in the way that it could (and should) be without visitors. Much like a physical store, your website needs to be promoted, and people need to be able to find it, in order for it to work harder for you. In this free webinar, we’ll discuss ways in which you can gain traffic for your website and give you the insight you need to be able to start using them within your business.

The following presentation was given live as part of series of webinars produced by Archant, you can find details of upcoming seminars and further information on how we can help with your business marketing challenges at www.archanthub.co.uk/insightday  

We think you may also find this interesting: Archant: How do I use google analytics effectively?