Say hello to Alex

We’re buzzing to welcome Alex Rush to the Beacon IT family! 🎉

Alex joins us as a 1st Line IT Support Engineer, which means he’s now officially one of the friendly humans on the other end of the line when your tech throws a tantrum.

He’s already jumped into the deep end (no floaties needed), helping customers with fast fixes, remote magic, and classic IT conundrums like “Why won’t it print…again?”

To help you get to know Alex a little better, we asked him a few “essential” questions:

💬 What’s your go-to tech tip
for everyday users?
👉 “There’s no such thing as a silly IT
question. But there is such a thing as
wasting an hour on Reddit.”

💬 If you could swap places with any
fictional character for a day, who
would it be and why?
👉 “Aragorn from Lord of the Rings, who
wouldn’t want to be the king of
Gondor for a day?”

💬 What’s one piece of tech you
couldn’t live without?
👉 “A solid keyboard, when typing all day
for a living, you want a keyboard that
is comfortable to type on, without
giving you any discomfort.”

💬 What’s the weirdest IT issue
you’ve ever come across?
👉 “A user swore their PC was
possessed because it kept typing
on its own. Turned out they’d left
a wireless keyboard in their
bag…still connected.”

💬 If you were a biscuit, what
would you be and why?
👉 “A chocolate digestive, simple and
not very flashy, just like me.”

We’re excited to have Alex on board and let’s just say, the helpdesk tea rota has already improved dramatically ☕