Do you want to drive international growth and boost your sales? Our “Agents and Distributors” course makes it simple. Tailored for sales teams, administrators, and managers, this course provides the essential knowledge you need to expand your business overseas.
In the event you are no longer able to attend this training course, please note you must cancel or request a transfer of your place at least 7 working days before the course. The cancellation must be in writing and sent to export@norfolkchambers.co.uk indicating the name of the course you are cancelling for and delegate(s) details.
We have a fantastic Level 2 Award in Food Safety in Catering or Manufacturing course taking place next month at The Business Rooms at No.8 Thorpe Road in Norwich.
This qualification provides basic food safety and hygiene, why these are necessary and how to put these basic precautions in to place. This is the benchmark, entry level qualification for all food handlers.
Objectives;
*Understand the main Food safety hazards (what can harm the consumer?)
*How to safely store and handle food, to prevent contamination
*Understand the different chill temperature controls
*Understand the basic concepts of cooking, hot holding and reheating
*Define cleaning and disinfection, why it is such an important issue and how it is achieved.
*How to identify, prevent and control pests
*Understand the basic principles of the design and construction of food premises and equipment
*State key legal requirements
Organisation
Duration; This course is delivered over 1 day. It is a classroom session.
Exam/Assessment; 30 mark multiple choice exam: This is an Ofqual Accredited course.
Cost; £88+VAT includes, notes, refreshments, lunch and the assessment & certification fees.
Awarding Body; Chartered Institute of Environmental Health (CIEH) or Highfield Awarding Body for Compliance (HABC)
Tutor; Mitchell Vale
Differentiation; None-just enthusiasm
Audience; Anyone working in a catering, manufacturing or retail setting where food is prepared cooked or handled.
Customer Feedback; “Many thanks for presenting the Food Hygiene course on Tuesday. It was well received by all my staff; you put us all at ease & made it a really pleasant informative day. As predicted a few of us sang when washing hands & all were checking for things we had discussed.” Phil Bush, Catering Manager
Mental health problems cost British businesses an average of £1,000 a year for every employee, researchers say. Most firms could make big savings with a few simple steps.
By learning to recognise the signs that someone may be unwell, you may be able to provide initial help, to guide a person towards appropriate professional help, and in its most powerful form, save a life by learning basic suicide intervention skills.
Our two day Mental Health First Aid (MHFA) Standard course is an internationally recognised course. You will learn how to:
Recognise the symptoms of mental health issues
Provide initial help
Guide a person towards appropriate professional help
MHFA won’t teach you how to be a therapist, but once you’ve completed the two day course you will be able to say you’re a Mental Health First Aider.
On our Mental Health First Aid course, you will learn to:
Spot the early signs of a mental health problem
Feel confident helping someone experiencing a problem
Provide help on a first aid basis
Help prevent someone from hurting themselves or others
Help stop a mental health problem from getting worse
Help someone recover faster
Guide someone towards the right support
Reduce the stigma of mental health problems
Participants on the MHFA coursescome from a wide range ofbackgrounds, from family members wanting to gain more understanding of what a relative is going through, to employers, people with lived experience of mental distress, and people who are likely to come into contact with those at risk of mental health problems, such as police, ambulance staff or community workers.
The course is taught over a period of two days and lunch and refreshments are provided.
The course costs £200 per person (Concessions available)
For more information or to book on the course please download and complete the booking form and send it tous atwelladmin@norwichmind.org.uk. Alternatively pleasephone and bookon 01603 432457
TIPS for Good Management areexclusivelyoffering you the opportunityto study for a CMILevel 3Awardin First Line Management, all from the comfort of your home or office LIVE online…
The 1 hour sessions are taking place on:
July 1st – 11am
July 8th – 11am
July 15th – 11am
July 22nd – 11am
You do however have the option of listening to a recording of the session at a time convenient for youif you can’t make any of them.
The cost will be £225 plus VAT chamber members will need to put in the following discount code when bookingTIPSChamber12. This incudes your qualificationfees and your assignmentfee which is assessed and verifiedby the Chartered Management Institute. You will recieve an onlineworkbook to help you through your assignment and memebership benefitsfrom the CMI such as practical help, fast advice, new ways to learn, handy tools and techniques andthe latest news. This qualification will also include some self study.
So if you are interested ina recognisedqualification in First line management then please contact us on 01362699392 or contact us via email emma@tipsfgm.co.uk
This short course is for people who have never set up an Adwords campaign before or who want a refresher. Most Adwords campaigns are not set up properly, which can cost your business time and money.
What will you learn?
This course shows you how to set up and run an Adwords campaign effectively including:
Introduction to Adwords/PPC
Setting up an Adwords account
Keyword research and management
Linking to Google Analytics
How to write successful ads
Landing pages
Bid Management
Tips on how to easily manage your Adwords campaigns
When & Where?
16th September Henderson Business Centre,51 Ivy Road,NorwichNR5 8BF Registration 9-9.30am, Finish 1.30pm
Cost
This short course costs just £99 + VAT.Early bird tickets are available until August 27th at a reduced rate of £85, discounts also available for group bookings.
Location: Carrowbreck House, 300 Drayton High Road, Norwich, NR6 5BJ.
This accredited qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role. The qualification covers the principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.
Course Content Principles of customer service. Understand how customer needs and expectations are formed. Know the interpersonal skills and appropriate behaviour required in the customer service environment. Understand the principles of responding to customers’ problems or complaints.
Subject to passing a 30 question multiple choice exam paper delegates will gain the Highfield Awarding Body for Compliance Level 2 Award in Customer Service.
You will be given a HABC Customer Service manual to take away and keep after the course for future reference.
Location: Carrowbreck House, 300 Drayton High Road, Norwich, NR6 5BJ.
This short course is for anyone starting-up or already running their own business who also has a working knowledge of spreadsheets. The course will show you how to record everything you need to meet the statutory requirements of HMRC using Excel spreadsheets. The documentation you need to keep and how to store it for easy retrieval will be explained. The submission of statutory returns will also be covered.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available, plus a copyof anyrecords you currently keep.
Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.
Course Content Register with HMRC as self-employed By telephone or post or online Self-Employed rules explained, Trading Year-end and Self-Assessment Tax Returns Spreadsheets for Income and Expenditure, Sales Invoices, Purchase Invoices and Statements, Customer and Supplier lists (ledgers) Bank Statements, Credit Card Statements, receipts for cash purchases and how to cross-reference these. Easy retrieval is important as HMRC may wish to inspect your records Equipment and materials you have already bought and will be used in your business Self-Assessment Tax Returns
Greater productivity as fewer hours are lost due to sickness and accidents Improved company-wide safety awareness culture and appreciation for safety measures Active staff involvement to improve the workplace Nationally recognised and respected certification for managers and supervisors Enhanced reputation within the supply chain
Location: Carrowbreck House, 300 Drayton High Road, Norwich, NR6 5BJ.
The course is designed for users new to Excel. It will provide trainees with the confidence, knowledge and practical experience to use Excel, to create and manipulate spreadsheets and produce printed reports. Delegates should have sufficient Windows experience beforehand.
Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a sandwich lunch with crisps and cakes will be provided. Refreshments will be available throughout the duration of this course.
The Excel Screen Ribbons, Quick Access Toolbar, Formula Bar, and Status Bar Workbooks and Sheet Tabs Data Entry Types of Data Data Entry Techniques In Cell Editing Selecting Cut/Copy/Paste Drag & Drop Using AutoFill to fill Adjacent Cells and Extend Series, Custom Lists Formulae and Functions Simple formulas & Functions Relative and Absolute References Named Ranges AutoSum AutoFill Paste Function Average, Max, Min & Count Functions Multiple Panes Freeze and Unfreeze Formatting a Worksheet Using Borders and Shading to improve presentation Font & Number Formatting, Alignment Printing Print Preview & Setup Headers & Footers Print Row/Column headings File Management Saving, Closing and opening files New Workbooks Good Working Practice Creating a Chart Creating Charts An explanation of different versions
How to find familiar commands in the 2003 & 2007/10 interfaces
Location: Carrowbreck House, 300 Drayton High Road, Norwich, NR6 5BJ.
Are you struggling to attract talent to your company? Are you spending out on costly adverts and recruitment agents but receiving poor results? Itʼs time to discover Social Recruiting NOW! Take a second to think about your candidate, if theyʼre good they won’t be actively looking for a job. Your “ideal candidate” is most probably working for your competitor, your “ideal candidate” is not an active job seeker.
Duration: One-day course (9:30am – 4:00pm approximately) Equipment:Pens and note paper will be provided. Lunch provided:On full day training courses a sandwich lunch with crisps, cakes and fruit will be provided. Refreshments will be available throughout the duration of this course.
This course covers the following:
Introduction to social recruiting Setting your strategy Candidate attraction Candidate sourcing Building a community of top talent Showcasing your employer brand Company culture Employer brand ambassadors X-Ray search Mobile Social recruiting best practice Raising your employer profile The recruiting/marketing mix Useful tools Case studies Driving traffic to your careers page Establishing a routine
Location: Carrowbreck House, 300 Drayton High Road, Norwich, NR6 5BJ.
The course is designed for users familiar with Microsoft Word. It will provide trainees with the confidence to use more of Word’s features, and speed up their use of the application. It will give delegates the knowledge and practical experience to use Word to create, format and print professional-looking documents.
Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.
Course Content Recap A recap of general Word principles Font formatting Paragraph formatting Navigating around the document Selecting text More Bullets and Numbering Creating a customised list Changing bullet points for each paragraph Formatting numbers Adjusting the position on the page Distributing the text and bullet/number An Introduction to Styles Using styles Applying styles to an existing document Creating a table of contents Introduction to Tables Bringing a table into a document Entering text, tabs and line-breaks Selecting rows, columns and cells within a table Formatting in a table An Explanation of different versions Good Working Practice How to find familiar commands in the 2003 & 2007/10 interface AutoCorrect How AutoCorrect works Adding AutoCorrect entries Removing AutoCorrect entriesCopy and Paste Using the Windows clipboard to move or duplicate text and pictures Sharing text/pictures with other documents Bringing in pictures from other applications Getting pictures from the internet Document Layout Page breaks Line breaks Headers and Footers Using headers and footers Page numbering Inserting fields The Drawing Tools Auto shapes Clip Art Word Art Adjusting fills & lines The drawing canvas
Course Title; Level 3 Award in Allergen Management for Caterers
Aim; This qualification provides those who work within Catering businesses with the appropriate knowledge relating to the control of food ingredients and understanding of the process for ensuring that accurate ingredient information is available.
Objectives;
– To understand the different roles in ensuring that food ingredients and allergens are effectively managed
– To understand the characteristics of food allergies and food intolerances
– To understand procedures relating to the accurate communication of ingredient information, from supplier to consumer
– To understand hygiene considerations with regard to allergen and ingredient control
– To understand procedures relating to the control of contamination and cross contamination of allergenic ingredients
Organisation
Duration; 1 day course
Exam/Assessment; There is no formal assessment for this course – A course book is completed which is marked by your tutor
Cost; £157+VAT includes, notes, refreshments, lunch & the assessment
Awarding Body; Highfield Awarding Body for Compliance (HABC)
Tutor; Sarah Daniels
Differentiation; Recommended understanding and knowledge of basic food hygiene – ideally the CIEH Level 2 Award in Food Safety taken within the last three years.
Audience; Those who are responsible for the purchase, delivery,production and serving food in the catering industry. The qualification is also suitable for Catering Business owners
For more information please contact us on 01603 473732 or visit our website