Have you or a colleague committed a ‘corporate crime’? Take part in our quirky charity fundraiser on 27th February 2025!
Maybe you’ve stolen the office milk, overshared with coworkers or asked people to turn their computers off and on again one too many times.
For your crimes, you will be ‘arrested’ and put behind bars for five hours until you can raise your bail!
In the weeks leading up to the event, and on the day, you will canvass support from your network in order to raise the £1,000 bail, all in support of EACH.
Events will be held at our three hospices – Milton (near Cambridge), The Nook (Framingham Pigot) and The Treehouse (Ipswich).
Lauren Yaxley, Founder of Welly, acontent marketing agency in Norwich.
After graduating from one of the UK’s top business schools, the University of Bath, Lauren moved to London where she honed her marketing expertise through roles at the Home Office and blue-chip companies. In 2012, she returned to her home county and joined a leading full-service marketing agency in Norwich.
She then pursued a career as a freelance copywriter which quickly grew into a thriving business. In early 2024, she rebranded from LY Copywriting to Welly* which has become a leading content marketing agency in Norfolk collaborating with clients across the UK and worldwide
Lauren and the team at Welly* have a passion for creating content that resonates and delivers results, Lauren leads Welly* in helping brands stand out, drive traffic, and connect with their audiences.
From SEO-driven website copy and engaging social media content calendars to captivating product descriptions and blog content that inspires, Lauren and her team consistently deliver work that brands and agencies love. Lauren’s commitment to straightforward, impactful communication has made Welly* a trusted partner for businesses seeking content that drives results and builds lasting relationships.
Lauren is passionate about advocating for working parents and has built a successful business whilst raising her two children and shares more about the juggles in her journey here.
Mentor session topics:
* How to go from freelancer to business owner
* Building a business whilst juggling the demands of having a young family
A video link will be given to you the week leading up to your session directly from the mentor.
In this short session we will share our advice on how best to deal with customer service on social media.
Aims:
Why customer service is so important on social media?
How do customers view your brand and brand perception?
Dealing with negative comments the right way
Taking any potential complaints off of public social media platforms ASAP to private message, email or phone call.
How to deal with a PR crisis on social media
Learning Objectives
How To Deliver Outstanding Customer Service On Social Media
How To Avoid Potential PR Disasters Via Social Media
Who should attend:
Customer Service staff, Managers/ anyone who deals with customers or is in a front facing position.
About the presenter:
Eleanor’s knowledge stems from working directly with clients across many different industries on their digital marketing presence over the last 5 years, with social media being her specialty.
Eleanor has trained both small scale start-ups to large corporate businesses on departmental social media strategies, written social media and digital marketing audits and provided both face-to-face and webinar training for overseas clients.
She is fully Google Qualified and Bing Advertising Qualified which helps the team keep on the ball when it comes to the ever-changing digital landscape’
Do you know what an Incoterm is and which one you should use for your export? Used in sales contracts worldwide, Incoterms define the risks and responsibilities of a buyer and seller in an international sales contract.
A new version of Incoterms has been published in September 2019 for implementation in January 2020 and we have arranged for an update course to make the latest information available. The Incoterms® Rules are an essential business tool for international trade because they define the risk and cost responsibilities of each party when arranging loading/unloading of the goods, delivery, import export clearance and freight contracts. They may be used in contract negotiations, as a checklist for buyers and sellers and as a framework for international and domestic sales contracts.
What does it cover?
Introduction to Incoterms – what they are? what do they do?
The purpose of Incoterms
Incoterms® 2020
The structure and layout
The importance of understanding when delivery takes place and how that impacts on the transfer of risk between seller and buyer
Practical issues around Incoterms® – the pros and cons
Negotiating Incoterms
Who Should Attend? Anyone who is involved in International Trade such as: accounts, purchasing/buyers, freight forwarders, shipping, goods inward staff to name a few.
This full day course looks at the Incoterms® Rules will consider the general features of the rules and will examine each one. The principal differences between old and new rules and changing obligations of the parties will be highlighted.
Testimonials “Very good course. The speaker was well informed and helpful.”
“Well explained course. All my questions were answered. “
“Very informative. I even purchased a copy of the Incoterms book from the Chamber!”
Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.
One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.
Do you understand the role of HMRC, rules of origin and Intra-EC trade? Understanding complicated customs procedures is vital to help save you time and money when importing and exporting goods.
This half day course will provide you with the information you need to be able to understand how to comply with customs and the procedures in place.
Aims: • To understand the role of HMRC, the rules of origin and Intra-EC trade • Understand key pieces of information on a customs entry and what they mean • Know why it is essential that goods are classified correctly and who is responsible • How to work out the VAT and Duty to be applied to your import • Be able to explain ‘free circulation’
Who Should Attend? This course is suitable for anyone involved in the export or import process such as; accounts, purchasing / buyers, freight forwarders, shipping, goods inward staff and many more
Testimonials “Very detailed and informative course. The trainer was more than happy to answer all of my questions at the end.”
“All aspects of the subject were covered. I would definitely recommend this course to a colleague.”
“Great course – the trainer is very passionate and knowledgeable.”
Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.
One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.
Please arrive 15 minutes before the session starts at 08.30am.
Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ
In this session (Be Better at Creative Leadership) Rachel Paul, ConsultEastwill be your host.
You will learn:
An experiential session where participants review what creative leadership means to them and practically what they need to do to be even more creative in the future
About Rachel:
Rachel has a proven track record in coaching leaders and senior managers to grow their organisations successfully. She offers on-going Leadership and Management development as well as MBTI (Myers Briggs Personality Trait Inventory) analysis and Belbin 360 feedback.
This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required andplaces limited to one per company per session.
Can you describe the four main methods of payment and three types of letter of credit? With over 75% of letters of credit being rejected on first presentation to the bank, companies want to be able to avoid the extra costs involved.
This full day course aims to provide delegates with knowledge and understanding of procedures involved to ensure they are paid for their goods.
Aims
Be able to identify and describe the different types of letter of credit and methods of payment used in international trade
To comply with the requirements of a letter of credit and different methods of payment
Identify and understand the necessary documents for payment
How to prepare and present the relevant documents in accordance with the terms of the letter of credit to ensure payment
Describe the main parties in a letter of credit transaction and their roles
Who should attend? This course is suitable for anyone involved in the export or import process such as; accounts, purchasing / buyers, freight forwarders, shipping, marketing, customer services, goods inward staff and many more.
Testimonials“I have a much better understanding of the subject as a whole and the knowledge to allow me to tackle letters of credit going forward.”
“This course has helped me to increase my knowledge and confidence in handling letters of credit.”
Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.
One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.
Do you know what documentation is required to ensure that import customs clearance takes place without delay? This course will go over a number of documents and procedures involved with importing.
This full day course will explain import documentation and giving knowledge of the key elements of import procedures, including where to go for sources of information and assistance. It will also cover how to comply with customs procedures.
Aims • Demonstrate and understanding of import documents and procedures • Know what should be considered before importing • Understand the content of an import purchase order and the instructions to the supplier • Understand what determines how much duty and VAT is payable • Know how to check and what to check on an import declaration • Understand that the import of certain goods is controlled and where to go for sources of information and assistance
Who should attend? This course is suitable for anyone involved with the import process such as; accounts, purchasing / buyers, freight forwarders, shipping, customer services and many more.
Testimonials “I learnt about imports, licences that may be required and the documentation side of things – overall a very good course!”
“As a complete novice, this course covered all I need to know with regards to imports. It has given me a better understanding of what is soon to become part of my job role”.
Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.
One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.
Are you aware of the advantages of claiming inward and outward processing relief? Inward processing and outward processing are methods of claiming relief from Customs duties and VAT in some cases.
This half day course helps companies work through the process of applying for authorisation and informs you of the information required internally to ensure a good audit trail so that returns are completed on time.
Aims • Have an understanding of the advantages of claiming IPR and OPR • Understand the customs regimes and the ‘Tariff’ • Know what documentation is required to claim IPR and OPR • Learn what commodity and procedure codes are and where to find them • Know how to work out customs duties
Who Should Attend? This course is suitable for anyone involved in the export or import process such as; accounts, purchasing / buyers, freight forwarders, shipping, goods inward staff and many more.
Testimonials “I have a much better understanding of inward and outward processing.”
“I now know how to apply for authorisation and have a better understanding of the procedures involved with inward and outward processing.”
Cancellation Policy 15% of fee payable if delegates cancel more than 7 days in advance. If less than 7 days the full fee is payable.
One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.
Lauren Yaxley, Founder of Welly, acontent marketing agency in Norwich.
After graduating from one of the UK’s top business schools, the University of Bath, Lauren moved to London where she honed her marketing expertise through roles at the Home Office and blue-chip companies. In 2012, she returned to her home county and joined a leading full-service marketing agency in Norwich.
She then pursued a career as a freelance copywriter which quickly grew into a thriving business. In early 2024, she rebranded from LY Copywriting to Welly* which has become a leading content marketing agency in Norfolk collaborating with clients across the UK and worldwide
Lauren and the team at Welly* have a passion for creating content that resonates and delivers results, Lauren leads Welly* in helping brands stand out, drive traffic, and connect with their audiences.
From SEO-driven website copy and engaging social media content calendars to captivating product descriptions and blog content that inspires, Lauren and her team consistently deliver work that brands and agencies love. Lauren’s commitment to straightforward, impactful communication has made Welly* a trusted partner for businesses seeking content that drives results and builds lasting relationships.
Lauren is passionate about advocating for working parents and has built a successful business whilst raising her two children and shares more about the juggles in her journey here.
Mentor session topics:
* How to go from freelancer to business owner
* Building a business whilst juggling the demands of having a young family
A video link will be given to you the week leading up to your session directly from the mentor.
Learn the basics. Learn what you need to do to start SEO campaigns
Who should attend:
Anyone involved in marketing their company who wants to gain the basic knowledge about SEO
Bio about yourself:
Mark Ellaway from BigFork has worked in digital marketing for nearly 20 years and has experience in helping organisations of all sizes improve their digital marketing.
What could you do with 20% more energy? Would you get more work done or even do better work? Would you get more time to focus on the most important things? Would you see more of the family?
Maybe even make time for that exercise you planned to do? Whatever the answer, Ian will give you some easy to implement tips to give you that extra boost you need to be more successful. The session will consist of Ian’s 10 favourite energy boosters, followed by a short implementation workshop to help you embed the top 3.