Join the PACT: Make a Difference Through Retail Volunteering

Volunteering with PACT offers individuals an
opportunity to give back to the community while developing valuable skills.
PACT’s charity shops are a cornerstone of the organisation’s fundraising
efforts, providing essential income to support animal rescue, rehabilitation,
and rehoming across Norfolk and beyond. Every sale directly contributes to
improving the lives of animals in need. 

Why It Matters 

Retail volunteers are at the heart of PACT’s operations,
ensuring shops run efficiently and customers receive a warm, welcoming
experience. Their dedication transforms generous public donations into vital
funds that sustain the charity’s animal welfare work. The contribution of
volunteers has a direct and lasting impact on hundreds of animals each
year. 

Hear from our Head of Retail, Gareth Austin Mills,” Volunteers
are the heartbeat of our charity retail operation. They bring energy, commitment, and community spirit into every corner of our shops. Without them, we simply couldn’t function  they’re essential to keeping our doors open, our shops full, our standards high, and our mission moving forward.” 

Opportunities Available 

We have a range of volunteer roles available to suit
different interests and skill levels, including: 

• Front
  of House: Greeting customers, operating the till, and providing
  friendly, helpful service. 

• Back
  of House: Sorting and preparing donations, organising stock, and
  keeping the shop running smoothly behind the scenes. 

•  Driver’s
  Mate: Assisting with collections and deliveries, helping move
  donations between locations. 

•  Visual
  Merchandising: Creating attractive displays and layouts to showcase
  our donations and inspire customers. 

•  Online
  Sales: Supporting our digital retail operations through photographing,
  listing, and managing online shop items. 

 Interested in
Getting Involved? 
Take the first step and complete our volunteer application form: Volunteer
with us