Turning Factor are leaders across the county and beyond in the field of behavioural change and work with a variety of businesses to drive performance and deliver results. We are delighted to offer this free master class; places will be allocated on a first come first serve basis.
Aim; This qualification provides those who work within Catering businesses with the appropriate knowledge relating to the control of food ingredients and understanding of the process for ensuring that accurate ingredient information is available.
Objectives;
– To understand the different roles in ensuring that food ingredients and allergens are effectively managed
– To understand the characteristics of food allergies and food intolerances
– To understand procedures relating to the accurate communication of ingredient information, from supplier to consumer
– To understand hygiene considerations with regard to allergen and ingredient control
– To understand procedures relating to the control of contamination and cross contamination of allergenic ingredients
Organisation
Duration; 1 day course
Exam/Assessment; There is no formal assessment for this course – A course book is completed which is marked by your tutor
Cost; £135+VAT includes, notes, refreshments, lunch & the assessment
Awarding Body; Highfield Awarding Body for Compliance (HABC)
Tutor; Sarah Daniels
Differentiation; Recommended understanding and knowledge of basic food hygiene – ideally the CIEH Level 2 Award in Food Safety taken within the last three years.
Audience; Those who are responsible for the purchase, delivery, production and serving food in the catering industry. The qualification is also suitable for Catering Business owners
The course is designed for users new to Excel. It will provide trainees with the confidence, knowledge and practical experience to use Excel, to create and manipulate spreadsheets and produce printed reports. Delegates should have sufficient Windows experience beforehand.
No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: For full day training courses a sandwich lunch with crisps and cakes will be provided. Refreshments will be available throughout the duration of this course.
Course Content:
The Excel Screen
Ribbons, Quick Access Toolbar, Formula Bar, and Status Bar
Workbooks and Sheet Tabs
Data Entry
Types of Data
Data Entry Techniques
In Cell Editing
Selecting
Cut/Copy/Paste
Drag & Drop
Using AutoFill to fill Adjacent Cells and Extend Series
Custom Lists
Formulae and Functions
Simple formulas & Functions
Relative and Absolute References
Named Ranges
AutoSum
AutoFill
Paste Function
Average, Max, Min & Count Functions
Multiple Panes
Freeze and Unfreeze
Formatting a Worksheet
Using Borders and Shading to improve presentation
Font & Number Formatting, Alignment
Printing
Print Preview & Setup
Headers & Footers
Print Row/Column headings
File Management
Saving, Closing and opening files
New Workbooks
Good Working Practice
Creating a Chart
Creating Charts
An explanation of different versions
For more details or any enquiries, please contact us on 01603 788950, or email carrowbreck@broadland.gov.uk
Course Title; Level 3 Award in Training – Principles and Practice
Aim; This is the benchmark trainer skills qualification for all trainers, it is ideal for first-time trainers who need to understand the basics of training skills and practice or those looking to refine their techniques.
Objectives; *Identify training needs and set appropriate aims and objectives.
*Understand and deploy appropriate training and learning approaches
*Be able to comprehensively plan your training
*Understand how to deliver inclusive sessions that engage, motivate and inspire learners
*Understand the use of different assessment methods and the need for record keeping
Organisation
Duration; 3 day programme
Exam/Assessment; Delegates are required to deliver a 30 minute “micro-teaching” session (which must be part of a wider programme) to the rest of the group, provide feedback to four other delegates and complete a self evaluation.
Cost; £435 plus VAT includes notes, refreshments, lunch, the assessment & certification fees
Awarding Body; Chartered Institute of Environmental Health (CIEH)
Tutor; Richard Mills and Sarah Daniels
Differentiation; At least level 2 or equivalent in English, ICT skills would be advantageous.
Audience; Anyone who wants to deliver training professionally
Feedback; “I just wanted to say thanks for the course, I’ve spent 37 years trying to overcome my abject fear of standing up in front of people, and I’ve been on countless courses which have helped, but not cured the problem, yet in 3 days you managed to solve it completely!” Rachel Jarman, Hautbois
Facebook is the world’s most popular social networking site, but how do you use that popularity to build your brand and reach your target customers? To reach your audience you need an effective and engaging Facebook Business Page.
In this session, you will discover, a step-by-step, the process of setting up a highly engaging Facebook Business Page
It will cover:
How to create a Facebook Business page from scratch
How to ensure your Facebook Business page is telling your brand story
How to create a simple plan so you know what to post, and when
How to use your Page Insights to refine your posts to ensure brand consistency and customer engagement
This course goes into detail on a wide range of mental health conditions and the support and help provided by healthcare professionals. This course is aimed at those within a supervisor/manager level within the workplace, as the designated First Aider for Mental Health.
Course Content:
What is First Aid for Mental Health?
Identifying menta health conditions
Providing advice and starting a conversation
Drugs and alcohol
First Aid for Mental Health action plan
First Aid for Mental Health in the workplace
A large range of Mental Health conditions covered in detail
This is a 2-day training course, running 9:30am – 4:30pm on Wednesday 25 March and Thursday 26 March 2020.
Programme Overview Designed for business professionals who are expected to perform effectively in a highly demanding environment, this one-day workshop will help delegates understand how they can develop a resilient attitude to a range of business scenarios that may in the past have created a high degree of anxiety.
Benefits of attending this workshop:
Develop your level of resilience
Understand and learn to manage your emotions
Enhance performance & well-being at work
Be able to bounce back quicker from adversity • Sustain peak levels of performance for longer
Develop levels of adaptability, flexibility & confidence
Understand how your motivation can impact on the morale of your team
Workshop Content
Welcome, introduction & review personal objectives
Understand how resilient attitudes and behaviours can be learned
How to enhance performance and well-being at work
Be able to sustain performance and effectiveness under pressure
Regard change as a challenge and an opportunity
Developing the ability to bounce back quicker from adversity
Have increased adaptability, flexibility and confidence
Acquire a stronger sense of control when faced with uncertainty
Build strong and supportive relationships with colleagues • Identifying tools and techniques for improving optimism and emotional regulation
Be able to maintain stamina, logic and effective behaviours
Achieving this during periods of high demand
Stay motivated and focused and help maintain morale in your team
Change previous responses to pressure to more effective resilient ones
Programme Overview Designed for business professionals who are expected to perform effectively in a highly demanding environment, this one-day workshop will help delegates understand how they can develop a resilient attitude to a range of business scenarios that may in the past have created a high degree of anxiety.
Benefits of attending this workshop:
Develop your level of resilience
Understand and learn to manage your emotions
Enhance performance & well-being at work
Be able to bounce back quicker from adversity • Sustain peak levels of performance for longer
Develop levels of adaptability, flexibility & confidence
Understand how your motivation can impact on the morale of your team
Workshop Content
Welcome, introduction & review personal objectives
Understand how resilient attitudes and behaviours can be learned
How to enhance performance and well-being at work
Be able to sustain performance and effectiveness under pressure
Regard change as a challenge and an opportunity
Developing the ability to bounce back quicker from adversity
Have increased adaptability, flexibility and confidence
Acquire a stronger sense of control when faced with uncertainty
Build strong and supportive relationships with colleagues • Identifying tools and techniques for improving optimism and emotional regulation
Be able to maintain stamina, logic and effective behaviours
Achieving this during periods of high demand
Stay motivated and focused and help maintain morale in your team
Change previous responses to pressure to more effective resilient ones
Great Leaders are made and not born. This workshop explores the nature and practice of being a great leader. Aspects of leadership are explored and discussed so that key skills are revealed for anyone to adopt and used to inspire.
Leaders are people who do the right thing; managers are people who do things right.- Professor Warren G. Bennis
This workshop will give you the skills and knowledge to build and lead a great team.
This course has been designed to ensure that all employees are aware of their own safety and the safety of customers, contractors and the public. It is applicable in any workplace and the training can be adapted to meet specific needs.
This course enables attendees to understand the principles of Health and Safety, contribute to any Health and Safety Management system, develop an understanding of the responsibilities placed on employers and employees, develop an understanding of hazard, risk and the main causes of harm to workers, acknowledge the importance of following systems, procedures and rules and understand how individual action can reduce risks to health and safety.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: On full day training courses a sandwich/roll or salad lunch with crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.
Please note that it is a requirement of the awarding body, that we need to see photographic proof of identity of each candidate before they can be entered into the exam, for example, passport, driving licence, student union card or work pass.
Course Content
Legislation
Health
Safety
Welfare
The workplace and workplace equipment
Risk assessment
Manual Handling
Hazardous substances
Ergonomics and work station design
Transport and vehicles
Noise and vibration
Subject to passing a 20 question multiple choice exam paper delegates will gain the Level 2 Award in Health and Safety in the Workplace.
You will be given a Health and Safety manual to take away and keep after the course for future reference.
One of the most important skill sets to develop in business is being able to deal confidently with a difficult situation or person. Using and building on our resilience skills to develop an assertive and positive mindset, we will explore how our behaviour can be used to meet yours and other’s needs effectively.
We will challenge traditional perceptions of ‘difficult people’, increase confidence in handling difficult situations and look at practical solutions to conflict scenarios. Not only will we improve our ability to handle these situations, we will examine our own impact and learn how to prevent them from happening in the first place!
Benefits of attending this workshop:
Recognise the key elements of what makes a situation difficult.
Increase your understanding of the motivation of behaviour.
Develop your level of flexibility in handling difficult situations.
Become more strategic, insightful and professional when resolving difficult situations.
Increase your self-awareness and emotional control.
Increased confidence and assertiveness, especially when faced with challenging people.
Learn the different techniques of dealing with conflict and being more strategic in your approach to resolution.
Understand the impact of our own behaviour and be able to prevent situations from happening in the first place.
Key Topics:
What makes a situation difficult?
Understanding personal ‘scripts’ and their impact of behaviour.
The motivation of behaviour and how to use our new understanding to adapt our response to a situation.
‘Triple Perspective Thinking’ – developing the skill of being able to think using other perspectives.
Understanding our emotions.
Assertive communication – key elements of an assertive mindset and how to improve our communication.
Conflict management styles – learn different techniques to approach and resolve conflict.
Understanding our own impact on situations.
Using our learning to prevent difficult situations in the first place.
This course is a one day open programme, running 9am – 4:30pm on May 13th 2020
The course is designed for users new to Word. It will provide trainees with the confidence, knowledge and practical experience to use Word, to create, format and print professional-looking documents.
No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.
Course Content:
The Word Screen
Ribbons & the Quick Access Toolbar
The Status Bar
Document views
Creating & Editing Documents
Entering text
Navigating around the document
Selecting
Insert/overtype
Cut/Copy/Paste
Drag & Drop
Undo
Changing case
Printing a Document
Page setup, orientation, margins, paper size
Page breaks
Print preview
Printing
Font
Formatting
Using the Ribbons
Text enhancements
Format painter
Keyboard shortcuts
Inserting unusual symbols
Removing text formats
Paragraph
Formatting
Alignment/justification
Line spacing
Indentation
Borders & shading
Bullets and numbering
Creating a bulleted/numbered list
Changing the bullet points
Formatting the numbers
Leaving spaces in the list
Envelopes and Labels
How to use word to print onto different sized envelopes and labels
Good Working Practice
Creating a Table
An introduction to the use of tables to align text and lists in a grid
Introduction to Headers/Footers
Using the space outside the margins
An explanation of different versions
For more details or any enquiries, please do contact us on 01603 788950, or email carrowbreck@broadland.gov.uk
For more information – please contact us on 01603 788950 or email carrowbreck@broadland.gov.uk