Event

Your Company’s success in the field of exporting hinges upon the practical knowledge and expertise of the staff involved and the confidence and competence with which they deal with customers, freight forwarders, banks and carriers.

This full day accredited course creates confidence and proficiency through clarifying and educating on any export documentation.

By the end of the course the delegates will be able to:

• Produce export documentation
• Identify sources of international information and assistance
• Identify modes of transport and their relative advantages and disadvantages

One of the ‘core 10’ courses accredited by the British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.

Date:Thursday 18February 2016Venue:9 Norwich Business Park, Whiting Road, Norwich NR4 6DJTime:9.00am – 4.30pmPrice:Members £208+VAT, Non Members £260+VAT

Please Note – Members will receive an invoice in the usual way. Non Members must pay in advance and will receive a receipted invoice by return.

Cancellation Policy – 15% of fee payable if delegates cancel more than 7 days in advance, if less than 7 days full fee payable

Please arrive 15 minutes before the session starts at 08.30am.

Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Networking) Ian Hacon, Yellow Brick Road Solutions Ltdwill be your host. You will learn: This session aims to give you top tips and techniques to get the best from networking events and help them overcome any fear and anxiety they may have about them. Ian Hacon, Yellow Brick Road Solutions will take you through the whole journey from selecting the right events through to attending and following up.Ianwill give them useful tips on the process and the interpersonal aspects of networking. About Ian: Ian is the Founder at Yellow Brick Road, whos’ Vision is “Creating Future History”. Its first two programmes, Creating Leadership ViTALiTi which helps create complete leaders by focussing on their physical and mental wellbeing and resilience, and Creating Purpose with Meaning, which helps companies establish and embed a lasting sense of purpose, are groundbreaking in both content and approach. Follow Ian:@ianhacon Follow Yellow Brick Road:@YellowBrickLead This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required and places limited to one delegate per company per session. This Session is now fully booked. To be placed on a waiting list please emailevents@norfolkchamber.co.ukwith details.

As international trade becomes increasingly more complex, universally used rules are essential to avoid misunderstandings and costly disputes. Regularly incorporated into sales contracts worldwide, Incoterms® rules define, in a set of three-letter trade terms, the risks and responsibilities of buyers and sellers in an international sales contract.

This course looks at the rules from a practical point of view and explains all the costs, delivery and risk implications and where to go for more help and information.

By the end of this one day accredited course, delegates will be able to:

• Understand why Incoterms® were created and their purpose
• Understand the definitions of the Incoterms® 2010 rules
• Identify the parties involved in Incoterms®, their roles and responsiblities
• Understand the benefits of Incoterms®
• Identify where to go for help and information on Incoterms®

One of the ‘core 10’ courses accredited by British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.

Date: Thursday 10 March 2016Venue:9 Norwich Business Park, Whiting Road, Norwich NR4 6DJTime:9.00am – 4.30pmPrice:Members £208+VAT, Non Members £260+VAT

Please Note– Members will receive an invoice in the usual way. Non Members must pay in advance and will receive a receipted invoice by return.

Cancellation Policy – 15% of fee payable if delegates cancel more than 7 days in advance, if less than 7 days full fee payable

Please arrive 15 minutes before the session starts at 8.30am. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better with Engaging Content) Richard Willner, Further will be your host. You will learn: In this Session, Richard will be looking at the things companies should consider for their brand and what they need to think about when producing and delivering their digital content: from what to put on their own website, their social media channels and when working with prospective partners. About Richard: Richard is Head of Content at Further Online Marketing, managing content output of the agency and straddling strategy and delivery. Richard worked in journalism for nearly 20 years and was Head of Sport at the Eastern Daily Press and Norwich Evening News before moving into digital roles within the Archant Media group, including Social Media Manager for the Anglia region. Follow Richard:@richywill Connect with Richard:LinkedIn Supported by:

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on to three sessions per series.

Bookings for this Session have now closed.For the opportunity to book, please phone 01603 729708.

This half day course covers the vital area of Agency and Distribution. It examines the differences, where each may be appropriate, EU legislation, finding, appointing and motivating your partners.

It also highlights the pitfalls and potential costs of getting it wrong.

By the end of the course the delegates will be able to have an understanding of:

• the differences between Agents and Distributors and their roles
• what to consider when appointing an Agent or Distributor
• the legal implications of appointing Agents and Distributors

The course will also cover:

• How to find Agents and Distributors
• What to look for – 3 stages
• Sources of help, checklists and assessments
• Motivation of Agents and Distributors – cultural issues
• Changing an Agent or Distributor
• Costs/Compensation problems
• Minimising legal costs
• Sample Agreements
• Memorandum of Understanding

One of the ‘core 10’ courses accredited by the British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.

Date: Wednesday 4 May 2016Venue: 9 Norwich Business Park, Whiting Road, Norwich NR4 6DJTime: 9.00am – 12.30pmPrice: Members £128+VAT, Non Members £160+ VAT

Please Note – Members will receive an invoice in the usual way. Non Members must pay in advance and will receive a receipted invoice by return.

Cancellation Policy – 15% of fee payable if delegates cancel more than 7 days in advance, if less than 7 days full fee payable

What to do and what not to do. In a booked out morning Chamber Session, Carole Obsourne from Osbourne Nash delivered a fantastic session on Creative Marketing. Delegates attended from large companies with close to 1000 employees to small businesses and start ups. Over a light breakfast, Carole gave very practical advice that could be taken away and easily implemented. Group work made the session interactive and allowed delegates to bounce ideas off each other. ‘I learnt lots and it helped reinforce a number of ideas.’ Shaun Wilson-Gotobed, Independence Matters

Due to popular demand, Carole will be delivering another session at our B2B Exhibition on the 15 October and another Chamber Session on the 25 November. Book your place today. Please arrive 15 minutes before the session starts at 8.30am. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Creative Marketing) Carole Osborne, Osbornenash will be your host. You will learn: In this session, Carole Osborne of Osbornenash will give you her top tips on how to be innovative and push your marketing that bit further.How can you be creative with your marketing while remaining consistent to transmit the right message to your customers? Sometimes there is a need to think differently; to adapt your current marketing strategy or to have a complete re think…This session will cover the thinking, tools and processes that can help shape an effective creative marketing plan. “I enjoyed the workshop aspect. Brilliant presentation and presenter and a good use of case studies.” – Lucy Wright, First Eastern Counties Buses Ltd. “It was great hearing from someone who puts these techniques into action everyday” -Sammy Willetts,Learning Resources Ltd. About Carole: Carole has worked in the communications industry for over 18 years, starting her career as a YT Placement in production and working her way up until she headed up her own department at a leading regional advertising agency. During that time she has delivered strategic planning, offline and online marketing solutions and project management for a range of regional and national clients including NORCAS, Barclays, Aviva, and Josef Seibel Shoes. In addition Carole is also a qualified fundraiser. Follow Osbornenash:@osbornenash Supported by:

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series.

This session is now fully booked. We are running this session again in November and full details can be found on the Chambe Sessions listing page.

This course will explain import documentation and procedures, including where to go for sources of international information and assistance and how to comply with customs procedures.

By the end of the course the delegates will be able to:

• Demonatrate an understanding of import documentation and procedures
• Identify where to go for sources of international information and assistance
• Comply with customs procedures

One of the ‘core 10’ courses accredited by the British Chambers of Commerce (BCC). Candidate achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.

Date: Wednesday 2 November 2016Venue: 9 Norwich Business Park, Whiting Road, Norwich NR4 6DJTime:9.00am – 4.30pmPrice:Members £208+VAT, Non Members £260+VAT

Please Note– Members will receive an invoice in the usual way. Non Members must pay in advance and will receive a receipted invoice by return.

Cancellation Policy – 15% of the fee payable if delegates cancel more than 7 days in advance, if less than 77 days full fee payable

This workshop unravels the complexities of letters of credit. It describes the 7 main types and how they are used, then provides invaluable insights into getting a properly costed and workable letter of credit, without having to pay for amendments.

The course goes on to explain all the terminology used and examines the main points to watch for when checking documents. Other methods of payment including Documentary Collections and the use of Bills of Exchange are also covered.

By the end of this one day accredited course, delegates will be able to:

• Describe the main parties in a L/C transation and their roles
• Describe the process and methods relating to international payments
• Prepare and present the relevant documents in accordance with the terms of the L/C to ensure payment
• Describe how to request an amendment to the L/C, understanding the costs and how to deal with discrepant documents
• Identify the different methods of payment used in international trade
• Identify and understand the necessary documentation for payment
• Comply with the requirements of different methods of payment

Two of the ‘core 10’ courses accredited by the British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade.

Date: Thursday 16 June 2016Venue: 9 Norwich Business Park, Whiting Road, Norwich NR4 6DJTime: 9.00am – 4.30pmPrice: Members £208+VAT, Non Members £260+VAT

Please note – members will receive an invoice in the usual way. Non Members must pay in advance and will receive a receipted invoice by return.

Cancellation Policy – 15% of fee payable if delegates cancel more than 7 days in advance, if less than 7 days full fee payable