This course is designed for anyone who deals with customers / clients, either face-to-face or over the telephone.
By the end of the course you should be able to understand body language, understand the need for good communication skills, answer the telephone in a professional way and learn to listen.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.
Course Content
First impressions
Understanding the importance of communication
Body language
Barriers to communication
Methods/techniques used to deal with customer / clients
Telephone tactics ‘The Terrible Ten’ – 10 pet hates
Controlling the call
How to deal with difficult customers and clients (3 strike rule)
Free informal networking with hot drinks on arrival.
Whether established or growing from scratch, we invite all businesses based in West Norfolk, North Norfolk and as far East as Fakenham to join us for an afternoon of what we do best, networking!
Who is it for?
Business owners, managers, entrepreneurs, start-ups, young businesses and anyone who wants to connect and engage with other businesses in the Norfolk area.
Make sure you book your place now to make those all-important connections local to you.
Norfolk is full of talented business men and women and we’re delighted to have some of them giving up their time to provide free mentoring sessions for young professionals (under 35s) across Norfolk.
Date: Monday 22nd May 2023
Time: Hourly slots available between 10am-12pm
Virtual Call – Video Link shall be emailed beforehand.
Topic’s
Identifying Goals : Leadership : Breaking Old Habits : Communication Skills : Motivational Skills : Work Life Balance : Deciding what’s the best way forward!
About Julie
After gaining a Certificate in Sales & Marketing Management, Julie spent over 25 years working with a diverse range of business, helping them to develop and grow. This gave her an excellent understanding of the problems business face and the problems individuals struggle with. Business and people have changed greatly over that time.
Julie then went on to do a Diploma in Counselling. Julie is fascinated by people! When good communication and behaviour is a way of life, and used in business, barriers come down, stress is reduced, sickness and absence is reduced. Its a win, win for everyone. When people thrive, businesses thrive! Her mission is to help people and businesses achieve this.
Join us for a Coronation special netwalking event and make co.nnections whilst enjoying the beautiful springtime at Sandringham Royal Park.
What better way to give your wellbeing a boost than by spending time outside in the fresh air, networking with fellow business professionals at the beautiful Sandringham Estate, whilst also getting those important steps in) and enjoying a rewarding drink and slice of cake at the end!
Once you have parked your car, meet us at the visitor centre, were this walk will start. For those that would like to continue networking at the end of our walk, we will stop at the café for a well needed coffee and slice of cake (you will be required to pay for your own refreshments)
Sandringham Norfolk PE32 6EN – We suggest parking in the west car park (what 3 words rewarded.regulates.baseballs)
Who’s it for?
Business owners, managers, entrepreneurs, start-ups, young businesses and anyone who wants to connect and engage with other businesses in the Norfolk area.
Are you showing up at Social Networking Platforms and not really achieving much; you’re unsure what to say, where to say it and how often you should be talking.
If you’re unsure how to measure the impact Social Media is having on your business, then this is the course for you.
This course is suitable for all Business people that know they should be using Social Media to enhance their business, but are unclear how to, find it difficult to manage, or struggle to build meaningful business relations on line.
No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Please bring any login details you have for any platforms that you use.
Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Hot drinks and bottle water will be provided but please bring snacks with you at present. This may change dependent on restrictions and when your course will take place.
Course Content:
• Social Media the Big 4 and niche platforms
• Define yourself as The Expert Help you to find your voice
• Find your audience/customers
• See case studies of people using Social Media well
• Learn to connect with your audience using Video
• How to be Internet Famous & the many ways to turn that into a profit.
This course is designed to help those who are charged with the important task of creating and leading teams. As leader you have many responsibilities and obligations and these are essentially the same regardless of whether you lead a small or large team. It’s important that team leaders, managers or supervisors recognize their role in building and managing the performance of their team. This workshop will enable you to understand what is involved in leading a successful team and will help you identify which methods are most effective to get you the best results.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.
Course Content
The focus of attention when leading a team.
Stages of team development.
Building the team by agreeing team identity, mission statement and shared values.
Team goals and priorities – how to ensure they are well formed and achievable.
Motivational models that highlight what managers can practically do to motivate staff
Who plays what roles – achieving the right balance
Communication styles
Managing different people differently.
Overcoming the barriers to team performance.
Dealing with challenging individuals.
True diversity and inclusion and how to make it work for you
Join us for a netwalking event and make co.nnections whilst walking around the Lotus Track.
What better way to give your wellbeing a boost than by spending time outside in the fresh air, networking with fellow under 35s at the Lotus Track, whilst also getting those important steps in!
Address: Lotus Cars, Potash Lane, Hethel, NR14 8EZ. Please report to security where you will then be directed to park.
The Cafe shall be closed so no refreshments provided please bring a bottle of water with you for the walk.
Who’s it for?
Those 35 and under who live and work in Norfolk and anyone who wants to connect and engage with other like-minded individuals in the Norfolk area.
Join us for our first netwalking event on the North Norfolk Coast and make co.nnections whilst enjoying the beautiful views of Sheringham, from its famous bump to the promenade, beach and sea, what better way to enjoy the longest day of the year!
Give your wellbeing a boost by spending time outside in the fresh air, networking with fellow business professionals on the beautiful Sheringham coastline (whilst also getting those important steps in) and enjoying a rewarding drink at the end!
This outside event will start at Cliff Road Car Park, where we will meet for our walk up and over the bump towards Beeston Regis and back via The Priory Ruins (a hidden gem) and along the promenade towards to the lifeboat station. For those that would like to continue networking at the end of our walk, we will stop at the Crown Public House for a well needed drink (you will be required to pay for your own refreshments)
Meet at Cliff Road Car Park. If this car park is full there should be plenty of spaces at the Station Approach Car Park which is a short walk away. Details of both car parks are at the bottom of this brief.
Who’s it for?
Business owners, managers, entrepreneurs, start-ups, young businesses and anyone who wants to connect and engage with other businesses in the Norfolk area.
This event is free of charge for members however you will be required to pay for parking – the following charges apply:-
Car park charges apply between 8am and 6pm – outside of these hours parking is free of charge.
Norfolk is full of talented business men and women and we’re delighted to have some of them giving up their time to provide mentoring sessions for young professionals (under 35s) across Norfolk.
Topics
Personal Health
Burnout: Signs, Causes and how to prevent it
Well-being
Successes and Failures – how I turned it around
About Ollie
Ollie is a healer working as a functional medicine doctor, nutritionist and health coach taking high achieving entrepreneurs from the brink of burnout to true peak performance using bespoke functional medicine, nutrition therapy, mindset and movement techniques without adding overwhelm to their lives.
Ollie left the corporate world to add fitness as his job and swiftly dropped nearly 100lbs in 12 months to step onto a bodybuilding stage, it was here that learning about nutrition became vital, everything that could be taken on board was taken on board, every hack, every secret, every method was tried to find out what was best to drop weight and put on muscle. This had a dramatic impact on Ollie’s life after 4 years doing this full time he was offered a position back in his previous job and how times had changed.
This wasn’t enough, Ollie had found his passion with his time in the health industry and this made him hungry, he was revitalised and had unfinished business after helping multiple people online he decided to take the leap and go back full time with this new attitude.
Ollie has now worked with people all over the world and having been brought up in a family full of endurance athletes actually became ‘that guy’ for nutrition in endurance working with Olympic athletes, world champion triathletes and even Tour De France riders whilst training personally in both strength and endurance himself knowing the importance of constant self-development in all areas.
The course is designed for users new to Excel. It will provide trainees with the confidence, knowledge and practical experience to use Excel, to create and manipulate spreadsheets and produce printed reports. Delegates should have sufficient Windows experience beforehand. No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a sandwich lunch with crisps and cakes will be provided. Refreshments will be available throughout the duration of this course. Course Content: The Excel Screen Ribbons, Quick Access Toolbar, Formula Bar, and Status Bar Workbooks and Sheet Tabs Data Entry Types of Data Data Entry Techniques In Cell Editing Selecting Cut/Copy/Paste Drag & Drop Using AutoFill to fill Adjacent Cells and Extend Series Custom Lists Formulae and Functions Simple formulas & Functions Relative and Absolute References Named Ranges AutoSum AutoFill Paste Function Average, Max, Min & Count Functions Multiple Panes Freeze and Unfreeze Formatting a Worksheet Using Borders and Shading to improve presentation Font & Number Formatting, Alignment Printing Print Preview & Setup Headers & Footers Print Row/Column headings File Management Saving, Closing and opening files New Workbooks Good Working Practice Creating a Chart Creating Charts An explanation of different versions Course costs – £77.00 – £99.00pp For more details or any enquiries, please contact us on 01603 788950, or email carrowbreck@broadland.gov.uk
Following another successful year of paddleboarding in 2022, we are pleased to be bringing it back for 2023!
As we continue to juggle our hybrid working weeks, we can boost our wellbeing by getting time away from our desks, and what better way than by learning a new sport, networking with fellow business professionals, and having fun on the water!
The sessions are open to everyone whether you are an experienced paddleboarder or a novice it’s about having fun!
We will be donating part of the proceeds to the amazing charity Break.
Keeler Recruitment
Keeler Recruitment founder, Mark Keeler came up with the idea of Paddleboard networking after lockdown, and wanted to share his love of the sport and networking with more businesses.
Keeler are specialists in Accountancy and Finance Recruitment across East Anglia. Although newly established, they have decades of experience in recruitment, finance and business.
Alongside their experience and capability, they offer simplicity to their clients with their fixed-fee and staged payments innovations. They also offer onboarding services for board-level appointments, making their service truly unique as well as cost-effective.
Their aim, through developing value-adding and long-term relationships with our clients and supplying access to leading candidates, is to be one of the country’s leading accounting and finance recruiting businesses.
Mark Keeler, CEO of Keeler Recruitment.
“Now approaching the third year of ‘boards on the broads’ I look back to how this started and why I do this!
The first year was born out of necessity of ensuring business professionals were given the chance to network at a time when the country went into lockdown. Having raised £1,000 for EACH Charity, I made the decision to run this event for the second year. With over 100 people taking to the water at the same time as learning a new sport, this enabled people to network with each other in a fun way whilst raising money for worthy a charity. Now entering the third year with the same passion I had in year one, we very much look forward to sharing some fun times with Norfolk professionals on the boards in those summer evenings.”
Break Charity
At Break we give vulnerable children, young people and families the time, support, and care they need to achieve their full potential. Whatever a child’s start in life, we believe that with the right support there is no limit to what they can achieve. www.break-charity.org
