Chamber

You’ve got a Facebook Page – so, what’s next? How do you make sure it’s a place where your customers can engage with you? Facebook is the world’s most popular social networking site, but how do you use that popularity to reach your target customers? What you need is a Facebook Business Page. In this 60-minute webinar, Kathy Ennis, Business Mentor and Trainer of LittlePiggy and Emma Goode, Managing Director of 24fingers, will outline key features on your Facebook Page that will have a difference to customer engagement.

In this session you will discover:

• The steps you need to take to set up and manage a Facebook Business Page
• How to brand your page with a cover and profile photo
• Create a really simple plan so that you know what to post and when to post
• How to save time by scheduling

About the presenters

Kathy Ennis of LittlePiggy is a Business Mentor and Trainer who works with business owners to transform their brilliant ideas into profitable businesses. Whether they’re just starting out, ready to grow or have been doing it for a while, Kathy helps them take action so they can achieve the success they deserve and dream of.

Emma Goode is the Managing Director of 24fingers, an Essex-based digital agency that works with businesses who are all fingers and thumbs with their social media. They use their hands, hearts and minds (plus 27 years’ experience in the media industry!) to help grow businesses and brands through digital marketing.

Join us for a 60-minute exploration of how we can use “colours” to improve your sales and build relationships with your customers!

We will show you how to quickly identify personality “colours” and how you can use this information to build trust, improve relationships and gain more sales. 

Everyone has a “colour”, you might have heard of DISC, Myers Briggs or Insights before, but do you really know how to use this information to your advantage?

Identifying traits in people allows you to adapt your communication style which in turn will help with all of the above. 

If you’ve ever come across a salesman who goes into far too much detail when you only need the highlights or someone who won’t give you all of the ins and outs, then you know they haven’t participated in this session. 

Takeaway

• Identifying your personality type
• How to identify someone else’s personality “colour”
• How you can use colours to build relationships and close more sales
• Opportunity to win a free online personality profile!

So, if you want to improve sales and build relationships through colours, then tune into this 60-minute experience.

About the Speaker

Steve Gaskin, Director at Huxley Events.

Steve Gaskin, is a Fellow of the Institute of leadership and management. He coaches and advises; running sessions for teams of all sizes. Recently, he ran High Performing Team workshops for Barclay’s, Scottish Government and the Department for Existing the EU.

About Huxley Events

Huxley Events specialises in team building, leadership and management here in Norfolk. The company traded locally, National and Internationally.

Please note that this workshop is now fully booked. If you would like to be added to our waiting list then please email hello@norfolkchambers.co.uk. In this hour with Naked Marketing, you will learn about the thought and consideration behind the design of your brand and brand communications. How branding can influence the perceptions of your business and therefore, the very customers that you attract. Through a series of interactive activities led by Dan, you will be encouraged to offer your thoughts and feelings on the development of a brand, encouraging you to think about your brand and whether your branding accurately reflects your business. Content / Takeaway

• How your brand can define your customer
• What your brand says about your business
• Does your brand accurately reflect your business

About the presenter

Dan Bradfield, Creative Director of Naked Marketing

Dan is one-sixth (or seventh if you count mannequin Naked Steve) of Naked Marketing. He is Creative Director and specialises in branding and design. A graduate of NUA with over 10-years of agency experience, Dan has worked on new brands, rebrands and brand design for businesses of all shapes and sizes. About Naked Marketing Naked is a creative marketing agency specialising in branding, design and digital. We creatively solve challenges for businesses of all sizes with an open and honest, stripped-down approach, which is why businesses’ continue to work with us year after year.

Naked believes that agency creativity and expertise should not be out of reach for businesses with smaller budgets. For us, it is not the size of your business; it is your ambition that turns us on.

Is it not time you got Naked?

Cancellation policy

We only have a maximum of 8 places on this event. If you book a place and are unable to attend, please ensure you cancel your place to allow others to attend. Cancel in writing to hello@norfolkchambers.co.uk

Join us on our brand-new ‘recovery programme’ virtual events which support businesses to restart, rebuild and renew.

With only a few weeks left until the end of the Transition Period, companies need to be advanced in their readiness for new border controls, customs arrangements and supply chain processes.

Content / Takeaway

In this session, British Chambers customs expert Liam Smyth will provide an overview of the new border controls, their impact on trade flows as well as an update on the trade agreements that will be in place after 31st December. As businesses seek to protect their existing customers and supply lines, Liam will be on hand to answer questions from those attending the session. He can provide information on customs matters including, duty deferment, postponed VAT accounting, as well as what customs declarations are and where to get them. At the end of the session delegates will:-

1. Have an understanding of the new border controls for goods from 01/01/21
2. Have a list of 10 mission-critical actions they should have completed by now, or have done before the end of the year
3. Have guidance on freeing up cash flow through the use of customs authorisations
4. Have an overview of how trade agreements can help or hinder competitiveness

When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call. 

About the Speaker

Liam Smyth, Director – Trade Facilitation at British Chambers of Commerce

Liam is Director of Trade Facilitation at the British Chambers of Commerce (BCC).  He is accountable to DIT and HMRC for the regulation and delivery of trade documentation services throughout the UK chamber network. He engages with government departments on future trade policy and the impacts of Brexit. He represents the Chamber Network on several Government working groups, contributes to consultations, and he is the BCC delegate at the World Customs Organisation (WCO) and to the International Chambers of Commerce (ICC) Technical Committee on Origin.

More recently he has led the development of a new customs declarations service across the UK Network. ChamberCustoms is the first UK Customs Broker to offer clearance of goods through every inventory linked port in the United Kingdom and will offer-traders high standards of assurance and HMRC compliance in moving goods across the UK border.

Before joining the BCC in 2017, Liam was Deputy CEO at Aberdeen & Grampian Chamber of Commerce. He previously held many commercial and non-executive roles in the media and retail sectors.

About British Chambers of Commerce

The British Chambers of Commerce sits at the heart of a unique network of businesses across the UK. Working together, we help firms of all sizes to achieve more. We believe it’s our relationships with others that lead us to achieve goals beyond those we could ever achieve alone. We’re the only organisation that helps British businesses to build relationships on every level. Across our network, we can connect your business locally, nationally and internationally, with other businesses, decision-makers and opportunities. We’re also a respected voice for business. Our opinions are regularly sought by policymakers and parliamentarians and we’ve been helping to shape the UK’s business agenda for more than 150 years. The Chamber network sits at the heart of local business communities in every part of the UK, helping businesses of every size and sector to thrive. We help businesses to connect, succeed and grow.

Notice is hereby given that the 124th Annual General Meeting of the Norfolk Chambers of Commerce will be held at virtually on Zoom on Wednesday 25 November 2020. 

Due to the Covid-19 Pandemic, the meeting will need to be held virtually using Zoom, therefore we would appreciate the support of our Members in attending the meeting.

Registration will be at 10am, for meeting commencement at 10.05am. Please see attached for all papers relevant to this meeting, including the Proxy Form should you be unable to attend.

When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call. 

Join us as we launch our brand-new ‘recovery programme’ virtual events which support businesses to restart, rebuild and renew.

Our ‘Keeping the R(edundancy) number down’ webinar is aimed at providing employers with further information on what support is available after the end of the Coronavirus Job Retention Scheme (CJRS), and considering alternatives to redundancies.    

With latest figures suggesting that almost 700,000 employees have been removed from company payrolls since the pandemic began, this webinar seeks to provide businesses with alternative options to redundancies – to preserve the workforce as best as possible, whilst keeping the business sustainable. At a time when many employers feel like redundancies are the only option, this webinar aims to take a more pro-active approach to weather the storm.  

Content / Takeaway

• Brief introduction – problems posed by the Covid-19 pandemic for employers?
• The end of the Furlough Scheme – what it means for businesses?
• The Job Support Scheme – how does it work, how can it help?
• The Job Retention Bonus Scheme – how to apply?
• What alternatives are there to redundancies? What are the pros and cons of these alternatives?

When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call. 

About the Speaker

Dan Chapman, Partner and Head of the Employment Team at Leathes Prior Solicitors

Dan’s expertise lies mostly in acting for employers. He regularly appears as an advocate before the Employment Tribunals nationwide. His client base includes employers of all sizes, including many household names. He has a reputation for providing dynamic, commercial and pro-active advice and, where required, backs that up as a fearless advocate. He has appeared in many high-profile cases throughout his career and is adept at dealing with media scrutiny.

In recent months Dan has worked closely with several clients to offer support and assistance in dealing with the economic impact of the Covid-19 pandemic. In particular, he and his team have focused on providing commercial and pragmatic alternatives to redundancies, thinking ‘outside of the box’ to best assist their diverse client base. 

About Leathes Prior Solicitors

Leathes Prior Solicitors is a leading law firm in East Anglia, offering a full range of legal services to organisations and individuals in Norfolk and beyond. Here at Leathes Prior, we work hard to deliver excellence, always ensuring the needs of our clients are central to every step we take. Our key goal is to ensure that our staff are proud to work for this firm and our clients are proud to instruct us.

We pride ourselves on the personal service that we deliver, ultimately ensuring that instructing lawyers need not be a painful, intimidating or expensive process.

Join us as we launch our brand-new series of ‘recovery programme’ virtual events which support businesses to restart, rebuild and renew.

Are you unsure whether Apprenticeships, Kickstart Placements and Traineeships are available for your business? The government’s Plan for Jobs will help to kickstart the nation’s economic recovery, and each incentive will be more important than ever in helping businesses to recruit the right people. Also developing the skills they need to recover and grow – both now and in the long-term. Nova Fairbank, Head of Policy for Norfolk Chambers of Commerce will be providing an outline of what a Gateway is for the Kickstart Scheme. How employers can access it for their placements and the level of support Norfolk Chambers is providing to their Kickstart applicants. Hear from Sam Massingham, Head of Learning & Organisational Development and Danielle Cox, Apprenticeship Manager at Norse to understand the opportunities apprenticeships can provide along with some of the practical implications for the employer. Understand how they can help attract fresh talent into your organisation as well as developing and retraining existing staff to equip them with new skills and knowledge for the future. This seminar has been designed to give you a better understanding of the incentives and how they can support your organisation.

Content / Takeaway

Walk away from this seminar knowing more about the following incentives and how they can invigorate your workforce;

• Apprenticeships
• Kickstart Placements
• Traineeships

Event Speakers

You will be able to hear directly from local experts and employers about their experience on each incentive along with the benefits they bring your business.

• Nova Fairbank from Norfolk Chambers of Commerce – outline of what a Gateway is for the Kickstart Scheme
• Gill Mason from Department of Work and Pensions – discussing the Kickstart Scheme
• Bev Moxon, Rekha Patel and Teresa Culmer from Education and Skills Funding Agency – discussing apprenticeships and traineeships
• Ed Rose from City College Norwich – will be discussing apprenticeships and traineeships including businesses who they have helped
• Sam Massingham and Danielle Cox from Norse Group – discussing apprenticeships from an employer’s viewpoint

About our Host

Chloe Smith, MP for Norwich North

In January 2013, Chloe and other members of the Norwich For Jobs Steering Group launched an ambitious project seeking to halve youth unemployment in Norwich. Norwich for Jobs is a network of local employers, charities and organisations, volunteering to get young people the skills and experience they need to get into work. The project has allowed the business community of Norwich to link up through the project’s Employers Panel and allowed them to tap into support services for young employees and apprentices that they might otherwise have not been aware of.

Join us for a 60-minute preparing for Brexit event. Deal or No Deal, companies need to be prepared for Brexit. Receive practical advice from two local experts as to how to prepare for it in relation to importing and exporting. Using their Brexit Checklist as a basis for the event, guests will also have the opportunity to ask questions. Calling all exporters/importers to/from the EU…are you ready for Brexit? Are you fully prepared for the UK leaving the EU as of 1st January 2021? 

Register now for our event on 15th December featuring speakers from LV Shipping and Import Export Support to help talk you through trading with the EU post-Brexit and how to ensure your own business transition during this challenging time runs as smoothly as possible. 

Key Topics Include

• Customs declarations & the prelodging rules 
• Classification valuation and origin 
• Plus key changes – including how to find and use the new UK global tariff & duty deferment accounts & Postponed VAT Accounting 
• EORI number 
• Incoterms 
• Fiscal Representation 
• Commodity codes 

The speakers will also talk about their “must do’s” for Brexit. Finally, the event will finish with time for Questions & Answers with the speakers.  

About the Speakers

Kevin Walsh, LV Shipping Ltd Kevin Walsh has been working in the shipping and freight sector since 1991. For the last 16 years he has worked with the UK freight forwarding company LV Shipping Ltd, and as their UK Sales Director since 2013. LV Shipping is ultimately Dutch-owned (founded in 1921 with HQ in Rotterdam) and has been trading in the UK since 1986 where it was established as a result of involvement in the oil and gas sector, a sector in which it is still very much involved today. Over recent years the company has grown globally to now include own offices in USA, Brazil, Azerbaijan, Saudi Arabia, Singapore and Malaysia. Kevin has travelled extensively on business over many years including several visits to China, Russia, India, Taiwan, Singapore, Thailand, UAE and Malaysia. Kevin is based at the Liverpool (Birkenhead) office of LV Shipping, one of the company’s ten UK branch offices (which include also Great Yarmouth, Felixstowe, Southampton, Tilbury, Aberdeen and Heathrow);  he is married with three children, and in his spare time enjoys playing 5-a-side football and is a keen supporter of Tranmere Rovers Football Club.   Tracey Renshaw, Import Export Support Ltd Many importers and exporters find there is a shortage of consultancy services with experience in representing blue-chip companies to HMRC. Tracey Renshaw recognised this shortfall in expertise and in 2014 launched Import Export Support to provide key insight and cost-saving services to the industry. In her career as a qualified accountant Tracey developed an understanding of working with HMRC and the complexities of import and export tax in the UK. At Marks & Spencer Tracey moved up to Head of Customs and Excise, where she took the lead in negotiating with HMRC. By focussing on the classification of duty on womenswear, Tracey helped M&S save over £1million in import taxes. Finding she thrived on overcoming supply and import challenges, Tracey continued to uncover new cost-saving solutions for M&S. Tracey’s experience and knowledge was developed at Jaeger where she headed up the International Shipping Department.

This roundtable discussion will explore the challenges of managing debt, acquired during the crisis, in a post pandemic world. Taking risks is part of running a small business, but it’s not easy to plan for the unexpected, especially when it’s a global pandemic. Research from the British Chambers of Commerce shows that almost half of firms have reported an increase in debt since the start of the Coronavirus pandemic. Over half of firms are looking to access finance over the next twelve months, but a quarter of respondents describe their current level of debt as either ‘unmanageable’ or ‘high and manageable’. This roundtable discussion, delivered in partnership with the British Chambers of Commerce, TSB and the APPG for Fair Business Banking will bring SMEs from a wide range of sectors together to discuss how to manage debt in a post-pandemic world.

This roundtable discussion will:

• Share best practice for managing what your business owes
• Cover the options that are available to your business 
• Explore what your business needs to grow in the next 12 months
• What lenders and government can do to support their customers through the recovery

Please note that this event is for:

• SMEs who have a turnover below £2 million

How to register your interest:

We can only have one person per organisation represented at this virtual event. Please fill your details via the ‘Book Now’ button to register your interest and someone will be in touch with you shortly.

This practical workshop is a follow-up to Dr Helen Fitzhugh’s webinar ‘The spangle trap’: How to improve workplace wellbeing without the resources of Google’. In the webinar, she introduced 5 principles for implementing good workplace wellbeing initiatives. Where the webinar focused on the evidence base for following these principles rather than falling into the trap of ‘shiny’ but ineffective gestures towards worker wellbeing, this workshop goes a step further. It helps you take stock of how far along the journey you are of setting up a workplace wellbeing programme in your organisation and determine next steps. It will be an interactive session, limited to a small number of participants to allow peer-to-peer discussion and learning. 

This workshop will cover:

• A reminder of the 5 principles for implementing good workplace wellbeing initiatives
• Discussion and interaction between attendees on the benefits and challenges of embedding this approach in their organisation
• Tips and practical suggestions on how to identify your next step towards greater workplace wellbeing.

Takeaway

It does not matter where your organisation is on its workplace wellbeing journey – whether just starting out or advanced – there are always useful next steps you can take to improve your approach.

About the Speaker

Dr Helen Fitzhugh, Senior Research Associate and Knowledge Exchange Fellow at University of East Anglia.

Dr Helen Fitzhugh of Norwich Business School is passionate about organisations and research communication. She gathers the best academic evidence she can find on workplace wellbeing and productivity and then distils it down into practical information and resources for organisations as part of a project called the PrOPEL Hub. She draws upon work by researchers at the University of East Anglia who have been researching in this area for decades. Helen has worked across the public, private and voluntary sectors, so bring with her an understanding of how to adapt complex research findings so that they make sense to real-life workers and managers in a variety of different settings. 

About University of East Anglia

Norwich Business School is the largest school in the Faculty of Social Sciences at the University of East Anglia, with over 1,000 undergraduate and 600 postgraduate students. With a team of more than 100 internationally recognised academics and business experts, we have a reputation for providing pioneering courses and high-quality research.

Within the school, there is a large cluster of researchers researching workplace wellbeing, including via leading the What Works Centre for Wellbeing’s recent work and learning programme. The wellbeing researchers are also involved in the PrOPEL Hub, a major new initiative designed to help boost productivity – and wellbeing – through supporting the growth of better workplaces in the UK. It involves partners from universities across the UK and the CIPD in providing practical lessons, ideas and toolkits for businesses to draw upon, all informed by the latest research and evidence.

Cancellation policy

We only have a maximum of 12 places on this event. If you book a place and are unable to attend, please ensure you cancel your place to allow others to attend. Cancel in writing to hello@norfolkchambers.co.uk.

This practical workshop is a follow-up to Dr Helen Fitzhugh’s webinar ‘Managing remote work: an evidence-based checklist for worker wellbeing and productivity’. In the webinar, she introduced a 1-page checklist to help managers pro-actively support the wellbeing and performance of their remote workers. Where the webinar focused on the evidence base for the checklist and ways to use it yourself, this workshop goes a step further and covers how to embed principles of good remote management into all levels of your business. It will be an interactive session, limited to a small number of participants to allow peer-to-peer discussion and learning. 

This workshop will cover:

• A reminder of the 9 points of the evidence-based checklist for managing remote work
• Discussion and interaction between attendees on the benefits and challenges of embedding this approach in their organisation
• Tips and practical suggestions on how this might be done.

Takeaway

Good management involves more than just telling people what to do. To embed good practice you need to consider manager capability, opportunity and motivation.

About the Speaker

Dr Helen Fitzhugh, Senior Research Associate and Knowledge Exchange Fellow at University of East Anglia.

Dr Helen Fitzhugh of Norwich Business School is passionate about organisations and research communication. She gathers the best academic evidence she can find on workplace wellbeing and productivity and then distils it down into practical information and resources for organisations as part of a project called the PrOPEL Hub. She draws upon work by researchers at the University of East Anglia who have been researching in this area for decades. Helen has worked across the public, private and voluntary sectors, so bring with her an understanding of how to adapt complex research findings so that they make sense to real-life workers and managers in a variety of different settings. 

About University of East Anglia

Norwich Business School is the largest school in the Faculty of Social Sciences at the University of East Anglia, with over 1,000 undergraduate and 600 postgraduate students. With a team of more than 100 internationally recognised academics and business experts, we have a reputation for providing pioneering courses and high-quality research.

Within the school, there is a large cluster of researchers researching workplace wellbeing, including via leading the What Works Centre for Wellbeing’s recent work and learning programme. The wellbeing researchers are also involved in the PrOPEL Hub, a major new initiative designed to help boost productivity – and wellbeing – through supporting the growth of better workplaces in the UK. It involves partners from universities across the UK and the CIPD in providing practical lessons, ideas and toolkits for businesses to draw upon, all informed by the latest research and evidence.

Cancellation policy

We only have a maximum of 12 places on this event. If you book a place and are unable to attend, please ensure you cancel your place to allow others to attend. Cancel in writing to hello@norfolkchambers.co.uk.

Social media posts with images have 650% more engagement than text-only posts. Are you making the most of this ‘visual revolution’ to attract and engage with customers? In this workshop, you will get to know the easy to use, free and low-cost tools and applications that will enable you to create eye-catching images and videos to promote you, your business, your products and services.

Content / Takeaway

This online webinar will help attendees know: 

• The role of visual communication in business
• How to create effective, eye-catching visuals using a variety of apps and online tools
• How to integrate visual communication into your marketing plan

When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call. 

About the Speakers

Kathy Ennis, Founder of LittlePiggy

Kathy Ennis is the founder of LittlePiggy. She is a Business Mentor and Trainer with over 20-years of business experience. She is an expert in helping micro and side-hustle businesses start-up and scale-up. Kathy is a trainer and an ambassador for the Facebook #SheMeansBusiness campaign, an Enterprise Nation Local Leader and co-founder of 24 Degrees.

Emma Goode, Founder and CEO of 24 fingers

Emma Goode is the founder and CEO of the award-winning digital marketing agency, 24 fingers. She works with business owners and third sector organisations to help them grow and develop through social media and online marketing. Emma is an active Local Leader for Enterprise Nation and co-founder of 24 Degrees.

LittlePiggy and 24 fingers (together we are 24 Degrees).