Chamber

Please arrive 15 minutes before the session starts at 8.30am. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Building Rapport with Clients) Ermine Amies, Sandler Training will be your host. You will learn: In this session, Ermine Amies of Sandler Training will look at top tips for building relationships and rapport with clients from the moment you meet them.Rapport isn’t just about matching and mirroring, it’s about really understanding your clients to build great rapport and win more business. About Ermine: Ermine Amies assists businesses in Norfolk to sort out critical issues in sales and business development. She is a Growth Accelerator Coach and Trainer working with management teams and entrepreneurs who are experiencing unpredictable sales, long sales cycles or not winning as much business as they think they should. Follow Ermine: @Sandler_Ermine Supported by:

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series.

Bookings for this Chamber Session are now closed. For availability, please email details to events@norfolkchamber.co.uk

Please arrive 15 minutes before the session starts at 8.30am.

Venue: Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ

In this session (Be Better at Motivating Your Staff) John Jackson, The People People will be your host.

You will learn:

This session will offer practical tips on how to help you create an engaging and high performance workplace with John Jackson. The tips shared are tested and proven to motivate, improve productivity, create loyalty, responsibility and increase customer service.

About John:

John’s career spans the worlds of both business and education. In both of these his work has been focused on working with managers and employees to bring about real and sustainable improvement in the workplace for the lasting benefit for all concerned. At present he teaches work-based learning courses for two university business schools as well as working as a consultant with a variety of organisations.

Follow John:@Mastertrainer

Supported by:

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on to three sessions per series.

Bookings are now closed. For the opportunity to book into this Session, please call 01603 729708.

Please arrive 15 minutes before the session starts at 8.30am. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Presentation Skills) Su Ingle, Su Ingle Media will be your host. You will learn: Want to speak in front of groups with confidence? Su Ingle of Su Ingle Media will guide you through how to overcome nerves, express yourself effectively and engage your audience. About Su: Su presented the BBC science series “Tomorrow’s World” and the BBC World Service radio series “Science in Action.” She has directed and produced several television programmes for the BBC, Anglia TV, TV New Zealand, and Survival Anglia. Since then she has built up a great deal of experience in media, presentation, crisis management and issues training with a wide variety of organisations, from local health authorities to agricultural and pharmaceutical companies. She has worked worldwide with many prestigious clients in multinational companies. Follow Su:@suingle23 Supported by:

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series.

Please arrive 15 minutes before the session starts at 8.30am.

Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Closing the Deal) Elliot Symonds, Jarrold Training will be your host. You will learn: In this session you will learn the top 7 Closing Techniques. By the end of the session you will be able to demonstrate a clinical understanding of them and state clearly what your favoured techniques would be. Not only useful to ‘use’ but to ‘recognise’ if people are attempting to use them on you. “Thought provoking and informative, real work application made it an excellent time.” -Iain Murrell,Price Bailey. “Fantastic content, cant wait to apply what I’ve learnt this morning.” -Lizzy Gaskin,Right Angle Events. About Elliot: Elliot Symonds, Jarrold Training. A Masters degree in Jacobean and Caroline Drama set Elliot up perfectly for a career in Global Drinks. Elliot held various roles nationally and internationally with brands like Boddingtons, Stella Artois, Old Speckled Hen and Pepsi. Always attracted to learning and self-development he holds post graduate qualifications from Ashridge Business School and the UEA and now is happy to be back in his home county of Norfolk working for another great brand in Jarrold. Follow Jarrold Training:@JarroldTraining Supported by: This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series. Bookings for this session are now closed. For last minutes bookings, please email your details to events@norfolkchamber.co.uk

Please arrive 15 minutes before the session starts at 8.30am. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better with Strategic Marketing) Michael Gurney, The Point will be your host. You will learn: Hear from Michael Gurney, Client Services Director from The Point, share ideas for developing an effective marketing strategy for today’s marketplace. How can you deliver leads, increase sales and build customer loyalty in a world where consumers are controlling how they receive the information they want; and sharing information about you and your products? About Michael: Michael Gurney has been leading the Client Services team for The Point since its foundation in Norwich over 20 years ago. Michael has worked with a very wide variety of clients, both big and small, local and international and in a wide variety of industries ranging from finance to agriculture; and aerospace to professional services. He has an unbreakable belief that the agency should always work closely with a client, getting to know them, their people, their marketplace and their business inside out. Michael is a Fellow of the IDM, lectures on marketing, and believes in the effectiveness of direct marketing. Supported by:

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series.

Bookings for this event have now closed. For availablilty please email events@norfolkchamber.co.uk

Venue Norfolk Chamber of Commerce and Industry 9 Norwich Business Park Whiting Road Norwich Norfolk NR4 6DJ

An official letter lands on your desk from HMRC telling you that they will visit you shortly and carry out a detailed audit of specific aspects of your Import and Export operations. How do you react? Most people PANIC! You don’t need to-attend this half day seminar and learn how to survive and hopefully ensure such visits are rare events.

Bookings for this session are now closed. For availability please email events@norfolkchamber.co.uk. Thank you.

Please arrive 15 minutes before the session starts at 10.30am.

Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Exhibiting) Ermine Amies, Sandler Training will be your host. You will learn:

Are you exhibiting at B2B this autumn? Make sure you get the most you can out of exhibiting with Ermine Amies’ of Sandler Training top tips on how to create a pre-show strategy for success, making follow-ups much more effective and generating a consistent flow of traffic to your stand.

“I really enjoyed the easy, laid back style of learning from such a fantastic presenter.” -Scott Jarvis,KTIB.

About Ermine: Ermine Amies assists businesses in Norfolk to sort out critical issues in sales and business development. She is a Growth Accelerator Coach and Trainer working with management teams and entrepreneurs who are experiencing unpredictable sales, long sales cycles or not winning as much business as they think they should. Connect with Ermine: Twitter:@Sandler_Ermine LinkedIn: Sandler Training As part of The B2B Exhibition 2016 this session is open to all businesses and is free to attend.

Please arrive 15 minutes before the session starts at 12.30pm.

Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Google Adwords)Matt Brown, One Vision will be your host. You will learn:

A high Google ranking is essential for many businesses and Google AdWords Pay-Per-Click (PPC) advertising is the closest thing to being able to guarantee a page 1 ranking on Google. Matt Brown from One Vision will explain Google Adwords, including practical tips on account set-up, keywords and optimising campaigns.

About Matt:

Matt is a co-founder and director of One Vision Ltd. Seasoned with over 25 years front-line sales and marketing experience, both in the creative industry and on the client side. He works with clients to build their businesses by bringing clarity to their marketing and getting the maximum return from their marketing budget.

Follow One Vision:@1visionltd Supported by: This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series. Bookings for this event are now closed. For last minute bookings please email events@norfolkchamber.co.uk

Please arrive 15 minutes before the session starts at 8.30am. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Google Analytics) Mark Ellaway, Bigfork Ltd will be your host. You will learn: In this session, hear Mark Ellaway of Bigfork Ltd on his top tips for how to use Google Analytics to measure, monitor and track the efficiency of your online campaigns and get the best results in your marketing efforts. Google Analytics not only lets you measure sales and conversions, but also gives you fresh insights into how visitors use your site, how they arrived on your site and how you can keep them coming back. “Excellent presenter and extremely useful information – very worthwhile.” –Jemma Smith,Meltemi Ltd. About Mark:

Mark Ellaway is the director at Norwich based digital marketing agency, Bigfork. Mark has been working in digital marketing for over 12 years and his expertise includes website design and online marketing campaigns.

Follow Bigfork: @bigforkltd Supported by:

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series.

This course will explain import documentation and procedures, including where to go for sources of international information and assistance and how to comply with customs procedures.

By the end of the course the delegates will be able to:

• Demonstrate an understanding of import documentation and procedures
• Identify where to go for sources of international information and assistance
• Comply with customs procedures

One of the ‘core 10’ courses accredited by the British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade

Date: Wednesday 5 November 2014Venue: 9 Norwich Business Park, Whiting Road, Norwich NR4 6DJ Time: 9.00am – 4.30pm Price: Members £192+VAT, Non Members £240+VAT

Please Note – members will receive an invoice in the usual way. Non Members must pay in advance and will receive a receipted invoice by return.

Cancellation Policy – 15% of fee payable if delegates cancel more than 7 days in advance, if less than 7 days full fee payable

e-zCert is the way forward as far as export documentation is concerned and now that the system has been upgraded again, it’s never been easier.

Rather than having to post your documents to us or physically visiting our office, you can apply for your documents online!

This half day workshop will physically show you how to apply for your documents.

A laptop will be set up and the trainer will go through the process of applying for online documents step by step. All the main aspects will be covered including how to add and remove users.

Applications that will be looked at are:

• EC Certificates of Origin
• Arab Certificates of Origin
• EUR1’s
• ATR’s
• Uploaded Documents

Hints and tips will be provided, showing how to speed up the application process!

Date: Thursday 3 July 2014Venue: 9 Norwich Business Park, Whiting Road, Norwich NR4 6DJTime: 9.30am – 12.30pmPrice: Members £24+VAT, Non Members £30+VAT

Please Note – members will receive an invoice in the usual way. Non Members must pay in advance and will receive a receipted invoice by return.

Cancellation Policy – 15% of fee payable if delegates cancel more than 7 days in advance, if less than 7 days full fee payable

Inward Processing Relief (IPR) and Outward Processing Relief (OPR) are methods of obtaining relief from Customs duties, and in some cases VAT. Both procedures can be beneficial to a Company in relation to cash flow together with the possibility of more competitive pricing.

This course helps companies work through the process of applying for authorisation, the necessary information required internally to ensure a good audit trail so that returns are completed on time.

Personnel who are involved with Shipping and Accounts should attend this course to learn how to take advantage of these duty relief procedures.

By the end of the course the delegates will be able to have an understanding of:

• the advantages of claiming IPR or OPR
• the custom regimes and the ‘Tariff@
• the documentation required to claim IPR and OPR

Date: Thursday 20 November 2014Venue: 9 Norwich Business Park, Whiting Road, Norwich NR4 6DJTime:1.00pm – 4.30pmPrice: Members £112+VAT, Non Members £140+VAT

One of the ‘core 10’ courses accredited by the British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade

Please Note – members will receive an invoice in the usual way. Non Members must pay in advance and will receive a receipted invoice by return.

Cancellation Policy – 15% of fee payable if delegates cancel more than 7 days in advance, if less than 7 days full fee payable